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Used 2013 Ford Explorer 4dr SUV (3.5L 6cyl 6A) Consumer Reviews

3.8 out of 5 stars
11 reviews

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3 out of 5 stars

Thought I was gonna keep it forever...changed mind

Omar, Blue Springs, MO, 12/21/2018
Ford Explorer 4dr SUV (3.5L 6cyl 6A)
11 of 12 people found this review helpful

I bought this car with the intent of keeping it as long as I could. I have now decided that it’s time to sell it. Pros: This car has beautiful styling. I see my car in parking lots and still think “wow that’s a nice car” and it stands out in a good way. Inside is a nice blend of different colors of materials and styling as well. The metallic accents give it a really premium look. This car does great in the snow. My Lexus Rx that I had before this did a little bit better, but still does amazing, no issues with that at all. Handling is absolutely amazing. Does better than my Lexus did. Interior materials don’t feal cheap at all. SYNC system is well equipped, but hard to use. Lots of technology on the car. So far (knock on wood) only thing under the hood that’s gone wrong is the battery, which is expected. CONS: Where to begin. Let’s start with the carbon monoxide that’s getting into the Explorers. I always get a headache from driving this car and it wasn’t until I found out from a friend that I was aware that there is carbon monoxide getting into the cars and Ford has failed to do a formal recall. Instead they did a “service bulletin” so whoever wants the repair done can come get it done and everybody else just doesn’t know that there’s toxic fumes getting in their cars. I wish Ford would have contacted owners about the issue, especially being carbon monoxide getting into family cars. Next is visibility. I can’t see out of my windows. The pillars around all of the windows are so large that you can’t see where you’re turning. I still hit curbs every once in a while. I can’t see behind the car without the backup camera either. This is a huge problem, especially since the Explorer drives like it is a lot larger than it actually is. The SYNC system is well equipped but is hard to use. I still don’t know how to use the buttons to connect my phone so I have to use the voice commands every time I start the car and say “bluetooth audio”. All my other cars automatically default to bluetooth if I was on bluetooth before, this one doesn’t. MPG is absolutely horrendous. I average 17.7 and I drive like a grandma, and I live in a hilly area. All of the other cars I have had do better than the estimated but this one does worse. Lastly, this car has problems with the electrical system. Always says passenger side door is open when it’s not, sometimes does it with driver side too. Annoying to hear the chime every time I take my foot off the brake and see the door ajar message. Lights won’t turn off either even after I lock the car. My driver side rear window opens but doesn’t close properly. I have to drive while pulling the switch when I open that one because it cuts in and out. Other than that, my only complaint is with the lights. The headlights don’t turn off by themselves which was standard on all other cars I’ve ever had. The lights on other cars usually turns off 30 seconds after you turn off the car or when you lock the car. On this car, they just stay on. As far as acceleration goes, this car is absolutely horrible. Old minivan does better. My next car will likely not be an Explorer.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Dangerous vehicle

Gary Blakeney, Westlake, OH, 02/21/2016
Ford Explorer 4dr SUV (3.5L 6cyl 6A)
24 of 30 people found this review helpful

Owned this SUV for two years. Was coming thru a toll booth on the Ohio Turnpike. I was just starting to accelerate when at about 15 mph I heard a loud boom and the front passenger side dropped to the ground and pulled me hard to the right. I got out to look and saw the lower control arm broke cleanly in two, which ripped the front axle out of the transmission. This is something that should never happen and I will never buy a Ford again. 36,000 miles and the vehicle has never been in an accident. I'm just glad I didn't have my kids with me or was traveling at a higher rate of speed. What a shame.

Safety
1 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

howling noise 2013 explorer

karentoby1, Wendell, NC, 07/20/2013
Ford Explorer 4dr SUV (3.5L 6cyl 6A)
8 of 9 people found this review helpful

we have our 2013 explorer back after 3 times in the shop and we are very happy now. we were very unhappy when we did not get to enjoy it when it was in the shop i read some silly comments here about not having the space to put child seats in the middle and be able to seat adults in the rear by sliding the middle seats, where afterthought passenger seats can be deployed if necessary! if you want to put a large capacity of adults/children comfortably and convenient access to such seating-then get a minivan for goodness sakes, PEOPLE! GET A CLUE!

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4.13 out of 5 stars

I like my Explorer

adam82, Atlanta, GA, 05/16/2014
Ford Explorer 4dr SUV (3.5L 6cyl 6A)
4 of 4 people found this review helpful

18 months and 26,000 miles after buying new, I have not had any problems. I average 19 mpg in suburban Atlanta based on HWY and City driving combined. I tow a 3500 lb trailer a few times a year with ease. I am probably harder than average on my vehicles, though I do not abuse them. I regret buying the base model and wish I would have spent more $ for more fun features.

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3 out of 5 stars

40,000 miles and paint chipping off???!!!

Cathy, Burlington, KS, 03/30/2016
updated 04/03/2018
Ford Explorer 4dr SUV (3.5L 6cyl 6A)
6 of 8 people found this review helpful

I've driven Explorers for 20 years. I've been thoroughly satisfied with every one....until now. After purchasing a certified 2013 XLT with 39,00 miles, in the perfect colour, I thought I was in for many years and many miles of satisfaction. Wrong! On THE DRIVE HOME a piece of paint came off the hood! Needless to say, I was--and remain--frustrated and angry. After many calls to the dealer, trips to two body shops, and LOTS of research, I'm left with the knowledge that dealers, Ford Motor, and body shops are all aware of this long-standing issue. That's what I'm left with....oh, and the news that the wonderful warranty we have is worthless and the repairs (anywhere from $600-$1000) are all on me. 33 days into ownership and I wish I had my 10-year-old vehicle back. I'm done with Ford. UPDATE: The dealer came through and fixed the paint at no cost to me. However, my mind is NOT changed about future Ford purchases. The quality of materials used--especially in the interior--is so poor, I won't own another. I am a very careful, particular person, and various plastic pieces continue to break off, and at each tiny item always seeming to cost 200 dollars, I'm not replacing any more. UPDATE: Although I had not previously mentioned in-cab exhaust fumes, I HAVE received a letter from Ford Motor allowing me to get my vehicle checked, reprogrammed, and repaired free of charge for problems related to exhaust fumes. My vehicle has this issue, and I'm pleased Ford recognized the problem, and I'm anxious to see if this helps. On top of the exhaust fumes, this vehicle leaks dust worse than any vehicle I've ever owned. Don't recommend for people on unpaved roads!

Safety
5 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Value
4 out of 5 stars
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