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Used 2017 Ford Escape Consumer Reviews

3.5 out of 5 stars
199 reviews

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1 out of 5 stars

Unreliable

matyb, 08/15/2022
2017 Ford Escape SE 4dr SUV AWD (1.5L 4cyl Turbo 6A)
2 of 2 people found this review helpful

Purchased used from Ford dealership with 36,000 miles and the 7-year 100,000 mile powertrain warranty, certified used by ford, whatever that means. This is a 2017 SE AWD 2.0 Ecoboost Within the first week of owning, noticed the coolant was low, seemed strange, thought maybe they just missed it on the servicing before I purchased, and I topped it off, few weeks later it was low again, then my wife was driving and it went into limp mode and shut down while she was driving because it was overheating due to low coolant, took it into ford, they just topped off the coolant. Few months later, starting getting misfires on cylinder 1 or 3, don't remember, kept happening, code indicated replace ignition coil, replaced the ignition coil, then within a few weeks it started again same cylinder, obviously, not the ignition coil. Took it to dealership again, they diagnosed as faulty ignition coil and replaced it again. It happened again, took it back, they went further this time, found coolant in the cylinder and said, engine needed to be replaced, wow, at 45,000 miles, it's still covered under original 60K warranty, so no costs except for the 2 times I went in before that and got new ignition coils. Year later, vapor canister went bad, at ~50,000 miles, $1,000 repair couple months later, panaramic moonroof stopped working roof leaks in multiple places Engine start/stop stopped working Year later at 73,000 miles, engine misfires start happening again, took it in for diagnosis, coolant in cylinders again, need to replace engine again. So over 5 years and 40,000 miles, I've gone through 2 engines, panoramic moonroof doesn't work, roof leaks in multiple places, fuel filler and evaporator canister had to be replaced which was a costly repair. Combined maintenance costs and loss of use, inconvenience of not having a vehicle for all the repairs even if they are covered under extended warranties is just not acceptable to me, I'll buy a Toyota next time, and I would recommend to all to avoid Ford.

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4 out of 5 stars

Good overall reliability, odd dysfunctiona technol

Jayne, 01/10/2020
2017 Ford Escape Titanium 4dr SUV AWD (1.5L 4cyl Turbo 6A)
2 of 2 people found this review helpful

I live on a gravel road in a snowy place. I run high quality snow tires on my Escape and it does just fine getting me around except in the most awful conditions (when I should stay home anyway). I like the options but they tend to be dysfunctional. The remote start preferences seem to reset themselves without human input. Thus, even if I remember to use the remote start, I get into a car that the seats are freezing, despite having set them to come on (repeatedly). The automatic lift gate rarely opens by the wave of a foot, and I find myself standing at the bumper seating out the key fob to open it. Likewise, when loading groceries, the lift gate will knock you on the head, trying to close, without human input (which is worse given my visual impairment). I have a sore spot on my head from this, today. The sync app worked well enough with my Kindle, but now that the Kindle is dead, will not play the same content from the Audible app on my laptop. Mainly just inconveniences, 1st world problems.

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5 out of 5 stars

Overall a great value!

Jody W., 12/19/2019
2017 Ford Escape S 4dr SUV (2.5L 4cyl 6A)
2 of 2 people found this review helpful

Found a 2017 with only 4,195 miles! This car is like brand new! We love it!!!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

First failure less than 24 hours after purchase

Katie, 04/23/2017
2017 Ford Escape S 4dr SUV (2.5L 4cyl 6A)
15 of 27 people found this review helpful

I bought a brand new 2017 Escape yesterday evening at 6 pm. The Escape has fancy chipped keys, of course. I checked both keys before I left the dealership, drove the car home last night, drove it to church this morning, and when I came out of church, the key I had used to drive to church had stopped working. Apparently the excitement of an hour in church was too much for the key, causing it to expire. Luckily, I still had the extra key in my purse - I had intended to take it out and store it in a safe place at the house, but I hadn't gotten around to doing that yet. So I was able to drive home after about five minutes of WTF in the church parking lot. But now I'll have to go back to the dealership tomorrow to have a new key programmed. Gee what a fun way to spend two hours of my life. What's particularly annoying is, the excellent potential for being stranded at some random location by the side of the road. It's just luck that I had the spare key in my purse (instead of stowing it safely at the house, which I had intended to do) and it's just luck that the key died while I was in church at 11 am instead of in a lonely highway pullover at 2 am. This doesn't give me any confidence at all in the car keys or the car. Apparently I'll have to carry a spare on me at all times because of the risk of key failure. In twelve years, none of my Toyota keys ever failed, even though I put them through the washer and dryer several times due to leaving them in my jeans pocket - and one key was still good after I dropped it in the yard while working outdoors and my son found it six months later, after it spent a full winter outside. And of course, now that the key failed so promptly, I'm now wondering what else is likely to go wrong. At this moment, I hate my new Ford Escape, which I have owned for less than 24 hours. I wish I had bought another Toyota.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Fantastic Ford SUV

Tracy Smith, 05/14/2017
updated 05/17/2021
2017 Ford Escape Titanium 4dr SUV (1.5L 4cyl Turbo 6A)
3 of 4 people found this review helpful

The 2017 Ford Escape has the latest hands free Sync in it. It only has wifi to update the car, not to use within the car. So, when I pill in the driveway, it will connect to my internet and update. I love that feature since there is constant construction and this gives gps a chance to stay updated. I have learn to trust it in traffic and although I find new routes, I always get to where I am going. The hands free allows you to answer the phone, find and address, and change the radio station. The car still handles very well. Since it is not my truck, I have to be careful in the heavy downpours of Texas. After all, it is low to the ground. I just love driving it all over town. It still handles like a dream. If I had to do over again, I would definitely recommend buying this vehicle. 80,000 miles later, this vehicle is still a very dependable vehicle and I am very happy with it. I love my Ford Escape. It is so versatile. I am surprised by how well it does in my daily commute, plus I have room to put most everything I buy in there. Treat your car right and it will last.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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