Used 2019 Ford Edge Consumer Reviews
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DO NOT ACCIDENTALLY SPILL A DRINK INSIDE CUPHOLDER
ALISSA SKAGGS, 09/03/2020
2019 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
35 of 44 people found this review helpful
This is the message I sent to Ford through facebook. Easier to copy and paste. I bought a 2019 Ford Edge Titanium in February 2020. I had an accident with a coke in a styrafoam cup where my straw went through the cup and lost all my coke in the cup holder which is in the middle console. The liquid filled up both cup holders. I was driving but 30 seconds away from my destination which was a friends house. I quickly called her and told her to bring out paper towels so i could soak the liquid up obviously. By the time i pulled up, she was already outside with a wad of paper towel for me. I go to soak up the liquid and it was GONE. Like gone gone. Soooo, i was like, ok, weird but "i guess". I continue on with my day. This was on Saturday the 29th. On Sunday the 30th of August, i was again driving my car and all of a sudden i lost all my dash lights. Everything. I also could not use my AC or roll down windows. I took my car home and parked it. I tried to start it again after several minutes to see if it would all light up again. It would not start. I waited several more minutes and tried it again. It started, had all my lights on but the "check engine" light remained. I shut it off again. Restarted it several minutes later and it started but no dash lights again. I turned it off. Waited several minutes and restarted it and again, it would not start. At that point i left it alone and didn't touch it again until the next day. The next day, i go out and start it and it started. I had all my dash lights and check engine light was on still. I drove it to the Ford dealership to have it diagnosed. The whole drive there i gained my dashed lights and lost them periodically. I could not drive my car over 30 mph. I finally reach the dealership. I turned off my car under the bay but realized i needed to drive up a lil more. It wouldn't start, AGAIN. SOOOO...this is where my complaint begins. I tell the service person that i did not know what was going on my car was doing all this crazy stuff with the dash lights, not starting, and check engine light remains. Now mind u, i had totally forgotten about my accident with the drink at that time, so i of course did not mention it. I sat in the waiting area about 45 minutes. Service person comes finally to tell me that I would need to get a ride home because "they have no idea what is wrong with my car, they had never seen anything like this before" I then call my warranty people to see how to go about getting a car rental under my warranty. They explain to me that i would need a "diagnosis" before a rental car can be approved. SMH. SOOOO....since a diagnosis wasn't possible at that time, i called a ride and rented a car from Enterprise. Now we are at yesterday. Before i went to sleep on Monday night, i randomly thought about my car, the idea that they didn't know what was wrong with it and i for the life of me could not understand HOW they would NOT be able to figure out their own brand of car🤦♀️ THENNNN it hits me. I had that accident with the drink on Saturday...just ONE day b4 my problems started. 🤔🤔 i go to sleep with the intention of calling them the next day to tell them of my accident, EVEN THOUGH, I felt that it was probably stupid to think THAT could have done anything. I am 43 years old, i have wasted MANY OF A DRINKS inside drink consoles in cars. Please believe. But hey, if there is a possibility, i should tell them. So Tuesday, instead of calling, i go to the dealership. I am informed that there is STILL no diagnosis, which meant i STILL couldn't get a rental reimbursement or anything without a diagnosis. I tell the service lady up front of my accident on Saturday with a styrafoam cup in my drink holder. She relays that to the mechanical team and they were very happy for that information because they had NO clue apparently that there was sensitive parts in the console of a Ford Edge. I leave there with the understanding they would call me once they checked it out. So this morning, i am awakened by a call from the dealership. It WAS indeed a problem because of the drink i wasted in the CUP HOLDER...and furthermore, it is NOT going to be covered under my warranty 😳 Wait, WHAT???? IS THIS EVEN POSSIBLE 😭😭😭 I need to know how something like this even happens. WHYYY were sensitive parts installed or built inside of a CUP CONSOLE that is NOT secure or protected? I spoke with a Ford representative named SYVONNE 1-866-631-3788 EXT 79268 who has now told me there is NOTHING that can be done about this. Like, WHAT?! SOOO...u mean to tell me i shouldn't have drinks in my car on the grounds that i MAY accidentally have an accident where the liquid falls into a very sensitive area??? I am feeling AWFUL about this purchase now and i need ur company to know how hard i worked to be able to finally own something nice in my life and i chose a FORD because my late father was a DIE HARD FORD man and i knew he would be so pleased with my choice. I'm hur
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Nowhere else I'd rather be...
Ambrose from Kansas, 04/07/2020
2019 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
5 of 5 people found this review helpful
Went into dealer to get the LED tail light condensation issue on my 2017 Titanium addressed. When I was told it was just a "a flaw," I wandered into the showroom. This black 2019 ST was there, with it's black 21" wheels, tempting me to open the door and check it out. And then it was $11,000 off...about the same price as my 2017 Titanium new. Well I drove it home 24 hours later, and I honestly would rather be in this driver's seat more than anywhere else I could be. A kick to drive, better gas mileage, and it jumps! I love this car...and I really liked my Titanium. Ford has really stepped up with this automobile.
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2019 Ford Edge for sale near you
3 of 99 listings
- SEL 4dr SUVMSRP: $12,99568 mi away
- SEL 4dr SUVMSRP: $17,50086 mi away
- Titanium 4dr SUVMSRP: $15,99586 mi away
See all 99 listings
New Edge is Everything We Were Looking For And Mor
jefab, 12/12/2019
2019 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 5 people found this review helpful
We purchased a new Ford Edge Titanium and this vehicle has everything we wanted in terms of safety features (hands free, side lane warning, front brake warning), comfort features (heated seats, memory seat adjustments, heated steering wheel) and even a double sun roof at a reasonable price. I got an Edge as a company vehicle a couple of years ago, moving over from Chrysler minivans and the Edge has been a step up.
The Edge ST & me.
Pete - TX, 08/01/2019
updated 02/09/2023
2019 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
5 of 5 people found this review helpful
Just purchased one of the best vehicles I've owned. A 2019 Edge ST. The standard full time 4 wheel drive and 2.7 ecoboost gives Rompin Stompin acceleration, good handling, smooth transmission, Sync 3 is good, and Android Auto provides the best of both worlds. Love my ST.
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Best car I’ve owned!
Tony D, 01/15/2020
2019 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
4 of 4 people found this review helpful
I have the 2019 Ford Edge ST in Ruby Red metallic and I love this car. It is powerful, very quiet, comfortable and has all the safety tech features. It has a lot of front and rear passenger room which was important to us.