Used 2015 Toyota Highlander Consumer Reviews
Good Car But Don't Buy- Poor Dashboard Technology
The navigation system leaves a lot to be desired. I read some of the other reviews and I agree that it's not intuitive to operate and the lack of functions that can be used when moving is not good. I have an example as to why I don't trust the navigation system. I was 2.5 miles from home. I know how to get there. To show the issue let me say I compared the Toyota system to my Garmin unit, Apple Maps, and Google Maps. All three non-Toyota devices computed the route successfully as 2.5 miles and about 6 minutes. The Toyota wanted me to take another route which was 3.9 miles and 11 minutes. Not good. I pulled over to better use the controls. The Toyota showed 2 routes (the alternate was the same as Short so I am not including that). Quick 3.9 miles 11 minutes Starting in 2018 the radio (dashboard display) would go blank and reboot itself. It would do this sometimes more than twice in a 10 mile trip! I have owned many vehicles. This is the first one where the radio and related technology is giving me a problem. Most likely my last Toyota The voice recognition system is also poor. I set up the "training" session with the unit. If I say "Call Jane Doe" and Jane Doe is not in my contacts it does not tell me that it fails. So I have a difficult time doing voice commands. I then contact Toyota and ask if there is a way I can disable the dashboard "intelligence" and talk directly to Siri. They say, "no:. They add that it would be dangerous but all I have to do is push a button on my phone and it DOES understand me. Short 2.5 miles 6 minutes How can the quickest route be 5 minutes longer than the "short". The "short" was both less miles and less time. The Garmin understands short to mean distance and quickest to be the fastest time. Lastly, if you have a way point (destination) you can't cancel the route, the Toyota option is to "Delete" it. But you are not deleting it as it still goes into "previous destinations". Just bad terminology for a navigation system. I have engaged Toyota on this and this and other issues that I have and there is "nothing they can do" If I go some place that is new, I take my Garmin. I have owned many cars over the years. I have never had a car’s radio die before. Actually it doesn’t die it just reboots the dashboard panel. It happens out of nowhere several times during a long trip. I don’t know what causes it but it very annoying. I am done with Toyota.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Great Value, Great Vehicle
Great for a family of 4. The vehicle has plenty of technology and safety features. It is quite to drive and gets the 18/20/24 EPA's MPG estimates as advertised, at least from my experience. The vehicle drives well and is extremely comfortable. My only complaint is the voice recognition software on the Entune system - it is horrible. Toyota really needs to focus on this issue for their 2016 model, and hopefully provide some software updates for the 14/15 year models. At this price point, the system performance is unacceptable.
- LE 4dr SUVMSRP: $18,99597 mi away
- XLE 4dr SUVMSRP: $16,99591 mi away
- Limited 4dr SUVMSRP: $20,79133 mi away
Clunking Toyota
Rear four wheel drive suspension making loud clunking noise when coming to stop from backing up or going forward. Dealer replaced both lower arms twice, swapped shocks and coil packs with no change in noise. District Toyota rep when for ride with me and heard the noise as well. Stated that its the normal characteristic of this car and if enough people complain maybe Toyota will come up with a fix. This is unacceptable when you pay $45,000.00 for an SUV. Also the front drives seat is very uncomfortable as your left arm rests to low on the door hand rest. If they don't come up with a fix soon I will trade in for a Honda Pilot. I will never buy a Toyota again after this experience. Its been in the shop at least 8 times with no resolve. Just traded in for Honda Pilot because dealer and Toyota could not fix problem and said they do not have a fix. I will never buy a toyota again.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Why so scarce?
Dealers do not seem to have a overabundance of the high end Highlander AWD limited platinum. It was like pulling teeth to get a good discount on this model. Our local dealer had none and would offer no discount if he was to order one, tried to switch us over to a Rav 4! don't like to do it but had to travel to locate a dealer who would work with us and it still took over 3 weeks to come together and settle on a price. I do not think you can turn down a price discounted 10 to 12% on the platinum model , that seems to be about as good as it gets. Had it about three months and am quit satisfied with it, will see how it drives in the winter weather of Ohio. Ordered the running boards, remote start ,side moldings and mat options , planning on keeping it for quite a while. Only thing I don't like so far is as it downshifts back into 1 gear the engine revs a little high and the speed increases, torque converter does not seem to disengage during coasting to a stop. Mirrors are a little too large. Mileage is now 38000 and it has been 3 yrs. of ownership, and I still have no complaints other than the large mirrors . Holds the winter roads quite well, smooth and quiet, good on gas , Would buy again!
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
I love it!!!!!
I was in a 3 car accident i was in the front of the accident and the car behind me was a toyota corolla my highlander and hardly any damage. The corolla on the other hand was totaled it was pretty bad. Honestly when they hit me it felt like someone backed up into me in a parking lot i hardly felt it. So, would i recommend this to anyone yes to everyone especially if you have a family. We are just a small family of 3 but, we have a dog so we wanted something big enough to separate the baby and the dog. So, we put a large dog cage where the 3rd row seating is we still are able to fit luggage. So if i were you i'd buy this vehicle!!!
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value