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Consumer Reviews for the Tesla Model S
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Unavailable Repair Parts Tarnishes Tesla Image
Tony Barre, 11/07/2016
2016 Tesla Model S 70 4dr Sedan (electric DD)
When I bought my new Tesla Model S in May 2016 and for months before I was proud to be part of “accelerating the world's transition to sustainable energy.” I talked it up with my friends and family and even with strangers I met at Starbucks. I got 2 of my kids to pre-order the Model 3.
Then I ran over a truck tire tread on the freeway, causing $6k of damage to the bumper and … undercarriage. Since then, the car has been at Kniesl's Repair Shop in Roseville, CA, a Tesla-authorized repair shop. It has been there for 6 weeks now awaiting repair parts, with no ETA for those parts. In fact, Kniesl's tells me that they have 3 other Teslas in their shop in similar condition awaiting parts for as much as 3 months. After 4 weeks, I contacted Tesla using the form on their web site. No response. At all.
If “the world's transition....” involves no repair parts, I want no part of it, and neither should you. If “the world's transition....” includes the inability to forecast a delivery date for repair parts, I am ashamed to be a part of it. If “the world's transition....” entails a complete lack of interest in post-sales customer service, I am afraid of it.
What would you do if your car was unavailable for 6 weeks with no forecast for when it would be available again? Would you feel like you were accelerating the world's transition to sustainable energy?
FAQ
What is a good price for a used 2016 Tesla Model S?
- According to Edmunds.com's True Market Value calculations, the retail price of a used 2016 Tesla Model S's most popular trim, the P90D, in great condition with 84,000 miles on its odometer, is $43,703. Prices vary by trim, region and options included.
What safety features are included in all Tesla Model S variants?
- All Tesla Model S variants include head, knee and pelvic airbags for the front passengers, as well as front and rear side curtain airbags. All models also have stability and traction control, crash sensors for high-voltage disconnect, antilock disc brakes and a rearview camera.
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