Pricing
Does most things well; a few things just bonkers
There’s nothing else like this on the road. We wanted a 3 row electric SUV. Only other option right now is the Tesla X and its third row is too small for older kids and adults. So I test drove the Rivian. This is my first electric so there are a few things like the control center and regenerative braking that take a little time to get used to. Overall, while it’s not perfect, it does so many things well. It’s fun to drive, it’s fast, comfortable you can still carry 7 people AND a bunch of luggage. If you want to, the off road and towing capabilities are nuts. It has shortcomings but if you put the whole package together I just don’t think there’s anything that competes. Pros: - a large SUV like this has NO business going as fast as it does. Tesla drivers get it. But coming from your usual 3 row SUV, your brain won’t compute. It’s like a roller coaster launch. - maybe because of its design (big battery along the bottom) - it handles well for a vehicle this size. You don’t feel like it’s going to lose control and roll over around a corner. - very easy and compelling to drive. You’ll be hunting for reasons to take it out. - seats are comfortable. They’re not Mercedes comfortable - but nice vegan leather and I feel great in them after 2 hours. - stereo is good but not great. Apparently they switched from Meridian to their own audio components. Base and highs are still good but it’s missing the mid range. - ton of storage room. The frunk, where your engine is normally, adds a ton of extra space. Solid cargo space behind the third row. - I really like the tech. Good integration of Spotify, tunein and tidal, which gets you almost anything you’ll want to hear. And FM radio if you don’t have internet for some reason. - ton of room in the front row. Great driver comfort. Just feels good behind the wheel. - AC is super powerful. Car cools down in 30 seconds no matter how hot. It’s insane. Things to consider - not cons but mixed: - a good but not great ride - as with Tesla, almost all controls are in the center touch screen. - yes, it’s electric but it’s also 7,000 lbs - so it’s not so efficient. The bigger battery helps but ultimately it gets fewer miles per kilowatt hour. - service - at least in these early days, has some seriously long waits - like 2 months if it’s not an emergency. - no AM radio for you sports (etc) fans - no Apple CarPlay or Android Auto. Same as Tesla and now GM. But still may be an issue for some. - middle row not as spacious as I hoped. It’s fine. It works for average adults but if you have a full house of 7 adults then it can be a little cramped. - you have to pay for whichever music service or tunein. It’s par for the course these days but might be annoying to some. - it’s expensive. I mean, if you’re looking at this you know that. But if you’re comparing to a combustion car - Mercedes GL, BMW X7, Audi Q7 and similar sized cars — it’s a step below in comfort and ride quality. It’s way better than most cars. But that’s probably not your comparison so just keep it in mind. Overall it’s been a joy to drive this car. If you want 3 row electric that does most things well and a few things batsh*t crazy, you’ll love it.
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R1S & R1T owner
In a world of love it or hate it (5 star or 1 star) here is a bit of truth without the drama. We have had the R1T for 2 years and the R1S for about 7 months before we sold it a couple of weeks ago. Material quality if great, beautiful vehicles, stellar engineering and thought went into Rivian's 1st offerings. So why the 4 star rating you ask, there are a few things they did better with the R1T and early vehicles. Ride is more truck like in the R1S, our truck is smoother in moderate setting that R1S is in soft. Meridian system was definitely superior to the Elevation system that came in the R1S and later vehicles. Drive train on our 23 R1S was definitely improved over my early R1T in smoothness. Yes there will be clicks and noises from suspension, but it is unreal how well the dynamics of a vehicle this heavy are. If you want the float of a clapped out Cadillac this is not the vehicle for you. Wish area in rear was flat when 3rd row folded, makes getting longer object in rear for shorter people. Stories like no power to go up a hill are fake, this thing is brutally quick but incredibly easy to drive like a well mannered sedan. Right foot control is key here with so much fun on tap. Every vehicle has room for improvement, and I am quite confident Rivian knows exactly what to do to get that last star from me. My R1T does get a 5-star even after 26k of driving. Service date can be out a bit, but so is every other OEM so this is bothersome but not a Rivian issue. Until people get back to being doers instead of trying to be internet influencers, this will be an issue in all industries. In the end it is an incredible vehicle with a few opportunities for improvement. If you don't need the extra seating, the R1T is more versatile with storage and ride quality. I look forward to many more vehicles from Rivian.
- Adventure 4dr SUV w/Quad-Motor, Large PackMSRP: $74,990In-stock online
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- Adventure 4dr SUV w/Quad-Motor, Large PackMSRP: $75,590In-stock online
Ultimate EV SUV
This was our first EV and the RS1 is a fantastic and very well engineered SUV. Adjusting to the 1 pedal driving (the regenerative braking is not subtle) takes about a day. The center console with the infotainment system and Amazon Alexa takes a bit to get used to coming from BMWs with Apple Carplay but it is much more comprehensive and controls nearly every aspect of the vehicle in a well designed UI e.g., music selection, heating and AC. Even the garage door opener can be easily programmed and appears on screen when you arrive home. The acceleration is so rapid for such a large vehicle. Flashlights in the door, air compressor, lots of space. 300 miles of range on conserve mode (essentially 2 wheel drive). However, snow mode, heating the cabin, windshield wipers all impact range. No issue if you're not taking long trips and using the charger at home. Currently, the charging infrastructure in New England is terrible — there are simply very few Level 3 chargers working and available when you need them.
Best vehicle I’ve owned
For being a brand new auto manufacturer, Rivian really hit it out of the park with this one. I waited almost 3 years and it was well worth the wait. In a sea of egg shaped electric “SUVs” the R1S is the first real electric SUV. It’s big with not feeling too big. The surround view cameras are nice. The highway assist is what I need, although I’m sure there will be future updates. I love the monthly updates I get. I basically get a better and better car every month. The fit and finish are nice without being too sparse or overwhelming. Cooled seats are a nice touch. The vehicle itself has been really reliable. I’m almost 3,000 miles in and I’m getting an average of 2.38 kWh. Would I buy this again? Yes. I’ll probably be putting in a reservation for an R2 too once those become available.
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Solid (almost full size) Electric SUV
While it is priced like a luxury SUV of years previous - this is not luxury, think electric 4Runner. People spending $80k+ on an SUV want Mercedes and BMW; buy those if you want luxury. This is a very capable four wheel drive vehicle. It rides like a body on frame SUV, just one that can accelerate like an early 00’s 911. The R1S is a bargain for those that had locked in pre-increase pricing; but at almost $100,000 now there can be more compelling option; unless you’re looking for a true large three row high capacity SUV - then there really is no competition.
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Want to like it but service SUCKS
Received my Rivian in March 2023 after waiting for over 2 years. Was very excited for it. I admit I had high expectations after owning multiple X5’s and Land Rovers. Let’s be honest if you purchase an $85K car you’re expecting good service. The first 12 months were pretty good. Only major issues was the loud AC, which I have come to realize is a standard “feature” on the Rivian. My ac is so loud I couldn’t even make a phone call and have it running. According to Rivian “they are working on a fix”….that was 6 months ago. In March of 2024 all the real issues started. The front axle began to make a VERY loud noise. I ended up brining the car in for service 4 times over a period of 90 days. Rivian had my car longer than I did during that period. They ended up having to rebuild the entire front axle system and the ac completely stopped working during the same period. Eventually a repair was made and the problems were resolved. Within a week the car started to make new noises. I was in contact with the regional manager for the Midwest. Michael Schumacher…..he could have cared less if I was happy. There was zero apology for the trouble and no offer to provide any sort of compensation. He was very rude. When I finally got my car back they didn’t even bother to wash it. My wife has a 2019 X5…other than standard maintenance, not one single issue and the service center staff is super nice. Rivian says they are all about their customers….they could care less. I am officially getting rid of it this week. Oh and it lost over $20K in value in just over a year. Also - if you like speaking with someone when there’s an issue this is NOT the car for you. You can only call a 1-800 number that routes you to a random person at a call center. They won’t let you speak to the service center where your car is. If you want an electric car…at least buy one from a company that appreciates their customers and understands how to provide service…or hope nothing ever goes wrong.
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3 months of frustration / giving up and selling
After three months of ownership I’m done, and planning to sell my R1S. Buying this thing was a huge mistake! Beware that the novelty wears off, and you’re left with a car that cannot be serviced, and a company that doesn’t know how to manage customer service or complaints. Virtually everything about owning this car has been disappointing: horrible and loud suspension; noises and clicks that sound like the car’s broken; inability to get the car serviced; lack of customer support; an app that requires you both log service issue and then upload photos, and then still get on the phone to speak to someone that doesn’t realize you’ve logged an issue or uploaded photos. Dumb, dumb, dumb mistake buying this thing. I’m selling it and I definitely won’t be coming back to purchase again.
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Ac on high is very loud and vibrates dash board
When the cab is hot the Ac goes into high and there is a very loud noise and the pedals and steering wheel vibrates. If you google this issue it’s been going on for a year and no fix. They say working on it …Also calling service it takes a long time to connect.
SUPER FUN, TOTALLY RELIABLE SUV
We've had our R1S for 14 months, 19,000 miles. It's been a joy. I haven't gotten over the confidence on and off road, and the brute, controlled, power. Visibility is great. The ride was a bit harsh before a software update about a year ago, but now that the ride is superb on all surfaces. It has not had any problems. We would buy this thing again in a heartbeat. It's our best car yet and we've had a lot of good ones!
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I'm in love and I don't care who knows it!
This is a solid, rugged vehicle with simple luxuries that wow. I love the stability, weight, and handling of this car. It is easy and fun to drive, not to mention incredibly responsive and sturdy. The range is phenomenal and allowed me to quickly get over the range anxiety we had jumping into the EV world. Biggest loves: Very high quality ride Over the air updates means you get 'new features' constantly Rugged, boxy style, well set up for adventures or living out of the city Things I wish I could change: More L3 charging stations available to ease road trip timing (Not a dig on Rivian, but in general) Wish it had a tray for armrest storage (there's a big compartment, want more organization) Captains seats option for 2nd row
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In LOVE
This is, BY FAR, the best vehicle I have ever owned. They have thought of everything. Ride quality is a bit stiff but I didn't mind coming from a Tacoma. Carplay would be nice but their native software is pretty solid. Buy, you won't regret!
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EV? I'm not sure... It's 100% worth the R1SK.
This was our first EV. I'm not going to lie, I was skeptical and worried going in to it. Would the range be enough. Would we get the range it says? Would charging be OK? Would I like 1-pedal driving? Would I miss the sound of an ICE? Etc. Etc. Etc. I've owned a lot of great cars (Acura, Audis, BMWs, Infiniti, Land Rovers, VW) - from sports cars to SUVs. This is by far the best. And what's even more amazing is it combines the best of all of them. Mind bending acceleration. Offroad capability. Great interior. Lots of tech. I could honestly list a thousand things I love. So it's easier to list what I don't - I wish it had a traditional sunroof instead of the fixed piece of glass (although it is beautiful) and I wish it had Apple Carplay. Outside of that, it's amazing. Wake up to a "full" tank every morning. When I have had to DC fast charge (we've put almost 6,000 miles on it in the first six weeks we've owned it) it's actually been great and will only get better as Tesla opens up their network in 2024 to other cars. One pedal driving is awesome. I honestly don't think we'll buy another ICE car.
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Dangerous Car
This SUV is by far the worst vehicle I have ever driven. when we bought the car we took these aspects into account: 1. Electric (se it will save money) 2. Less maintenance 3. Design 4. Speed and power 5. Off road capabilities We are Insanely disappointed to the verge of a law suite against Rivian for lying and cheating people out of their money for a very dangerous car. 1. Electric is great, but this car does not hold charge, it costs a lot to charge and to be honest seems to cost as much as owning a full size SUV running on gas. difference is that it has the quality of a Mazda and the price point of a Land Rover. 2. maintenance is a nightmare, nothing is cheaper or simpler, we had our car in the shop 7 times in less than 1000 miles! one of those times, the car bricked itself while updating (software drained a 85% battery overnight and left the car unresponsive, couldn't even open the doors). they came and towed it away! the acr was in the shop for: a. Noise issues from the front speaker cover (we are talking heavy noise, like, cant sit in the car noise as it was rattling like it was about to fly off), started day one mile 4, it is still not completely fixed b. trim pealing off at 600 miles, they had to replace the trim on both back doors, we are at 1200 miles and the trim is looking like its about to fly off again. c. issues with motor stuck (4 days of work gone) d. car bricked due to their own update, that happened to over 150 drivers that day, all were towed to rivians facility e. windows reporting being open after you lock the car. all windows aware full up, but hey, its a new car (that was their excuse) they couldn't explain it, its still happening. f. Car screen becomes unresponsive after a deep sleep in camping mode (no matter what button you push the screen closes that menu, basically you are stuck with a golf cart feature as no other features are working. again they couldn't recreate it and now it has behaved this way 3 times. the car had been through one small hail storm, resulting in them replacing the entire roof and entire hood (cost our insurance close to $17K and we waited 1.5 months for the car to get back), for reference our 2012 jeep that was parked next to it had 4 dents in the same hail storm (and cost $200 to fix). 3. Design is cheap, low quality assembly with insane misalignments on a lot of parts externally and internally. we had trim fly off, doors that make noise because they are not aligned to body, trunk that refused to close because of misalignment in cold weather. this car is just not there! 4. I beg you, Don't fall in to their speed and power marketing tricks, the car is governed heavily by the software and decreases the motors performance according to varying conditions (without telling you about it, just slows your car down mid highway driving), the software is buggy, and the power is just not there. it is claimed to have 835HP, am sorry, I never got to use it to that power because their software and other issues stopped us from actually using the car we paid for. they are heavily restricted to the point that the car struggled climbing a steep hill on a cold day and we had to stop on the side to let others drive around us (on a 835hp truck). its a lie, a marketing trick to get you into their cars, you will NOT be in control of this car, they control it through software but you paid over $95K for that pleasure. 5. Off road capabilities - NO I will not take the risk of driving it off road, the car is so fragile in my own parking lot (bricking, parts falling off, issues of power control and software) that i will not take that risk, we are still using our Jeep 2012 GC to go off road and its a beast for 60% less of the cost of a rivian. A lot of people asked us why are we complaining, why didnt we sell it. NO ONE WANTS THEM! there are way too many rivians for sale for dirt cheep. Rivian refused to buy it back (they have a buy back program! that tells you something about their issues). we are waiting to claim our tax break and then sell it at a loss to break even with the tax break. DONT DO IT! google Rivian issues, you will be amazed by how many people want to get their money back, by how many people Rivian bought their car back, by how many people Rivian made sure will get removed from review website like this one.
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Solid Reliable Beauty
Very surprised to see how solid and reliable the R1S has been. Purchased because of its capability, styling, and range, but no rattles, upgraded sound and infotainment system, and now improved handling and comfort with the September over-the-air update. I can't tell you how many times we have been asked about this USA designed and built SUV. 10/10 after the September update.
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BED CUSTOMER SERVICE
I booked my R1S vehicle in Early November and they told me my car will be delivered in 4 to 6 weeks. Since then I’ve been following up with them and every time when I spoke with the Customer Service, they gave me different answer. I am willing to compromise a lot of things with them in order to get my vehicle, but they are not willing to work with me at all, it’s so frustrating situation and all the time when I try to hold them up, they gave me different answer they don’t care about the customer or customer relationship at all. I would never recommend buying this car at all. Specially, all the customer representative lie with us and they don’t care about giving any good customer service .
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Best transportation I have ever owned.
Off-road sports car.
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Love it!
We had 4 Acura MDX's over the past 10 years. We moved to the Rivian and love it.
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Great SUV
I love the view out of the Rivian while driving, and due to the boxy shape there is plenty of space inside when hauling items. Having access to the Tesla Supercharger network also is a great feature. On long trips the charging planning in the navigation system is top notch. I have had 3 other electric vehicles and this is the best one from a route planning & charging perspective.
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Love my little Riv! Best vehicle I've ever owned
This is by far the best vehicle I've ever owned. This vehicle arrived in June of 2023, I've had 9,000+ problem free miles. The handling is superior and I love the OTA updates. I can never go back to an ice car again. Every morning I wake up with a full tank of electrons and no more stinky tail pipe smell. Rivian support is great, sure there is a bit of a delay, but we have a Ford Van and when our windshield broke, Ford said it would be 4 months until they can get us the windshield and get it recalibrated. For folks complaining about service wait time, the legacy manufacturers also have delays. The Halloween update made my heart happy. We love it so much we have a reservation on an R2. You honestly won't regret getting this vehicle. The VISIBILITY is fantastic, LOVE the acceleration when I need it, SUPERIOR handling and FANTASTIC sound system. Oh, and did I mention SAFETY, the R1S is literally the safest SUV on the road and the only one to get a safety+ rating.
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Best vehicle I ever owned
The Rivian R1S Best has been a game changer for me. Its electric performance is impressive, handling both city streets and rugged trails with ease. Inside, it's spacious and comfortable, making every ride enjoyable. With its combination of practicality and advanced features, it's hands down the best vehicle I've ever owned.
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Rivian R1S is a gem!
We really love this SUV, it checks all of the boxes! Great family car, can go anywhere off road or on. It has excellent utility, refinement and ruggedness on long trips or as a daily driver. We have a family of five so the third seat gives us plenty of room. Also the cargo space and frunk is such a great perk and gives you additional space. It's very comfortable, extremely fast and so much fun to drive. We have had Tahoe's, Ford Expedition's and Toyota 4runners and this car far outperforms all of them. Also the range our our quad R1S is over 300 miles which is a huge factor given how high gas prices have increased.
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