Pricing
Tradesman (Most Popular) - $51,790 MSRP
Edmunds suggests you pay
$44,98811 for sale near you
Prices based on sales in OH thru 6/2/25
Final assembly in Mexico
We have a limited number of reviews for the 2024 3500, so we've included reviews for other years of the 3500 since its last redesign.
Fuel pump problem
disappointed , 11/17/2020
updated 07/02/2021
2020 Ram 3500 Lone Star 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
50 of 52 people found this review helpful
We have owned this truck for three months. It has about 2500 miles. The fuel pump came apart, mechanic's words. The truck left use on the side of the road with a load of cows. It is now in the shop awaiting repair. 5hey have to replace the entire fuel system, but cannot obtain all of the parts. Its been in the shop for weeks. Needless to say we are not happy, its a brand new truck!
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Unsafe Vehicle from company w/NO customer service
Mdewolf, 11/30/2020
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
68 of 72 people found this review helpful
This is our 2nd ram, first was a two year battle with numerous issues. Finally hired a lawyer and dodge bought it back. So we upgraded as I still love the truck...Bad mistake, left on the side of the road in the dessert with livestock and my family. Power steering just turned off. 3 days stuck in a hotel with livestock in a trailer, 1 hr after they fixed it, it failed again. Now we are going on 3 weeks with no communication from FCA, just a run around. No answers and no support..meanwhile we lose money on rentals and canceling things because we have no truck.
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2024 Ram 3500 for sale near you
Showing 3 of 22 listings
- Tradesman Regular CabMSRP: $54,3506 mi away
- Tradesman Diesel Crew CabMSRP: $73,0906 mi away
- Tradesman Crew CabMSRP: $59,00513 mi away
See all 22 listings
5 gen 🍋
I hate chrysler , 01/29/2021
updated 08/06/2021
2020 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
38 of 40 people found this review helpful
Ram 3500 6.7 bad turbo, fuel pump and front-end. Chrysler will take their time to repair it 1 to 2 months. All that went bad at 3k mile and I have 4 other friends had the same issues. I hate Chrysler customer service. I hate the whole company. I'm switching all my trucks over to semi. I don't even want trade this one in. I'll have it crushed then use it a paper weight.
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WHAT A LET DOWN
Manke Trucking, 06/29/2022
2021 Ram 3500 Tradesman 2dr Regular Cab 4WD LB (6.4L 8cyl 8A)
26 of 27 people found this review helpful
I purchased a new 3500 work truck with the Cummins diesel. 15,700 miles in and an injector goes out. OK not a huge deal its under warrantee. Well of course the part is back ordered and not sure when it will arrive. Around 45 days later they get the part and "fix the truck". I drove 2 blocks and the exact same code and engine light is back on. I had just gotten in the Freeway so I exited the 1st exit (3/4 mile) and heading back to the dealer. Truck dies in the intersection, starts back up, drive 2 blocks and it dies again, a total of 5 times. Finally pull back into dealer and of course died as i entered the driveway. They proceed to tell me it is nothing they did, but it must be the fuel pump, but before they can work on that the "STAR" engineers need them to change the fuel filters, of course they did not have so I i had to run them down. Not the fuel filters but they needed to run more test according to "STAR" . 20 days later I get the call they think if is the fuel pump and they will change it when it gets off back order. When they received the fuel pump the dealer proceeds to tell me they do not have the tool to change it and they are trying to barrow one from another dealer. I had already opened a claim with the US Customer Service Department and was told i would receive my payments back for the time the truck was down. Bottom line 5 plus month later i get the call my truck is ready. I arrive at the dealer only to receive a bill for $195.00 to change fuel filters claiming that is not under warrantee. WTF! 5 month without my work truck, no loaner, no sorry, just you owe us. Finally ready to "Close My Claim" at their request and the tell me they can only give me 2 payments back. I have owned vehicles from DCJR for over 40 years and they have lost my business, not because of the break down, but their lack of performance from the Corporate offices down to the Dealer. I would guess besides my $3,500.00 in payments I lost 10's of thousands in work. We use this truck with a small trailer to haul small loads in the L.A. area.
I’m over RAM!
Discouraged, 02/25/2023
2022 Ram 3500 Limited 4dr Crew Cab LB (6.4L 8cyl 8A)
22 of 23 people found this review helpful
I have had Ram 3500 HD trucks since 2003. Every few years I have traded it in.. I got the recall today so I called the dealership and no help so called corporate and they were no help.. It is my only vehicle and a daily driver.. I spent $91k on this truck and they say tough crap ?? No loaner vehicle to give.. I am expected to pay the $1000 a month payment to the finance company, and be stuck at home which I can’t be.. Plus they do NOT know when the part will be available .. I’m gonna drive jt and if it catches on fire I have good insurance!!!
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Do not buy this vehicle!!
MG, 07/12/2023
2022 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
10 of 10 people found this review helpful
Just purchased and only have 3800 miles. It is a +$75,000 truck and failed in the first couple months while on a trip 800 miles from home. The transmission failed. I have learned Ram knows they have a quality issue and have releases a service bulletin for my issue. I went to the nearest dealer that is a small dealer as the vehicle is can’t be driven. The dealer told me they couldn’t look at the vehicle for a couple weeks. Tried to get the vehicle towed to another bigger dealer but Adam said they would charge me $1,000. Every call to the Ram service line is to a person in India. If you ask for a supervisor they either say they are not available or hang up. I am literally stuck as a single dad with 4 kids in the mountains of Colorado and can’t get Ram to even answer a basic question like how I can get a rental car. By God’s grace I have the funds to put my family up and fly us home because no one can tell me when my truck can be fixed. My heart breaks for anyone that had had this problem and does not have financial security. All I can say is don’t buy Ram. A Ford may cost more but I promise you they won’t leave you stuck on the side of the road for their known defect.
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Second Thoughts
Denise Watkins, 10/07/2020
2020 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
26 of 30 people found this review helpful
Let me start off by saying, I’m a die hard mopar fan. I’ve owned three different Durango’s, three different Chargers, and two different HD Ram trucks. With that being said, I have spent a ton of time at the dealership with issues that I have never had to deal with in other brands. Good and bad, I’m over the same old issues with FCA products. I’ve been in my 2020 Ram 3500 Tradesmen now for about three months. Just a few issues so far, drive side headlight holding water, rear drivers side rear shock leaking fluid, front brakes squeaking at all speeds, front hood shaking at interstate speeds and as low as 60 mph. Rear auto leveling air suspension not working properly. Drivers side seat to high, they could at least put manual adjustable seats in a vehicle priced above 65k. Now, the last thing to let you know. The chrome hubcaps on the front wheel make a clicking noise and will drive you crazy if your window is down. Now on to the plus items and the good. The power of the 410 hp and torque is beyond any other vehicle in this market. Ram has done a great job on the design and look of the new Ram. Upgrading the tires from Firestone to Nexen was a great idea. The layout of the dash and options are above standard but have room for improvement at this price point. But overall this is a great vehicle and I’m being a little light on the star rating.
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This truck is not heavy duty. Worst truck owned
Tony B, 11/21/2023
2020 Ram 3500 Limited 4dr Crew Cab SB (6.4L 8cyl 8A)
6 of 6 people found this review helpful
I purchased my 2020 Ram 3500 Limited in 2021 with 24K miles on it. The first issues that reared their ugly head was front end issues causing me to wear tires quickly. By 48K miles i was on my second set of tires! Then we had a recall on the wheel studs which was scary considering that this truck is used in a commercial capacity. Right behind that, we had an issue with the transmission dipstick falling out of the tube and transmission fluid loss, to which Rams solution was to use a new dipstick with a locking mechanism to prevent the dipstick from falling out. The problem was that the dip stick was too short, therefore one would not be able to check the fluid level of their transmission. Shortly after the transmission dipstick debacle, the DEF system failed at 95K miles. I called the dealer to inquire about rectifying it, and other than the $4500 cost to fix, the part was on back order with no estimated timeframe. Considering that I was in Florida at the time in a commercial capacity, (i reside in Texas) I ended up deleting the system since that was the only way to get me back on the road in a timely manner. Then at 130K miles, my fuel pump and transmission both went out. The pump was covered under recall, but the transmission was not. The transmission was replaced for $6500 and then one week later it failed again, leaving me stranded. It was fixed again along with the fuel pump only for the engine to now fail at 212K miles spewing oil on the road and God knows where else. The engine failed in Colorado leaving me stranded for hours, scrambling to find a tow truck and eventually a rental so that I can get back home. This vehicle was meticulously maintained by the dealer and by myself, and based on Rams claims, this is a heavy duty truck yet it behaves as if its a POS. I am not sure why the engine failed as no indicators came on in the dash and the oil level along with everything else was good at Pre Trip Inspection, but the dealer in Pueblo Colorado is sure taking their time to advise me. Ram corporate has been non responsive. For the cost of these vehicles at $80K+, one would expect more longevity, better parts and overall excellent customer service. These issues have managed to erode my confidence in the Mopar brand, therefore, I will never purchase another Mopar branded product. Please note that these are only the major issues that impacted my business. We wont get into the rattling headliner, the tailgate latch malfunctions, Uconnect system issues, failing headlights and oil burning issues. My turck was equipped with the Cummins diesel and 68RFE transmission.
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Less that 30 days of satisfaction
David, Tryon NC, 11/13/2023
2023 Ram 3500 Limited 4dr Crew Cab 4WD SB (6.7L 6cyl Turbodiesel 6A)
6 of 6 people found this review helpful
I Purchased a new Ram 5500 specifically to haul horses to equestrian events (our main hobby). Less than 30 days after delivery, I set out with horses from North Carolina to Oklahoma. On the way home, my "water in fuel" light came on, then the "service exhaust" light came on, then the truck died. Now I know that Ram can't control bad fuel, but here is where my complaint begins. I paid to have the truck towed to a dealer (and I paid to have my horses and trailer towed home). After two weeks, the dealer says they don't have the tools to fix the truck, and Ram Customer Service won't call me back. I would give zero stars if that had been an option.
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Radio Frustration
Clinton, 12/22/2022
2022 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
9 of 10 people found this review helpful
Love the truck: Hate the radio: Zero customer service. I have owned this truck for just over one year. It has been in the shop four times (1 - 4 days each time) due to the radio will not hold the preset stations. Constant pain in the ... to reset the stations. Ram's continuous message: The next software update will correct the issue. There have been several software updates with zero resolution. The last conversation with Ram Customer Service: "The engineers are working hard on the fix and I'll have to wait for a software update." Apparently Ram needs new engineers if they can't fix a radio. Can't trust Ram to fix a radio, what if it's something serious? Reckon it's time to sell and get a different brand with this type of customer support. My trim was not available as a selection: Tradesman 4 DR, 4 WD, Dually. 4 Jan 2023 Update: I've been dealing with this issue for 16 months...16 months. Been in conversation with Ram UConnect and "Ram Cares" for the past week. Not a good experience to say this least. During the first conversation I was told the needed update would be out Mar 2023. This week; they don't know when it will be out but...but... I was offered a free oil change and tire rotation! What nerve. I asked them if they could just fix the radio. To which the answer was: "No."
- Technology
Brand New 2020 Ram 3500 Laramie Longhorn
C.M., 07/13/2021
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
Was super excited to by this truck in December of 2020!! Had all the bells and whistles! In February, I started taking it around the country for work. The first issue was the power steering going out. It took Dodge several weeks to get the part delivered to where I was. Then a month or so later, I was crossing over Mt. Hood and when I got to the bottom of the mountain, the transfer case decided not to work anymore. We used Onstar and they had to tow my truck to the nearest dealership and my 40ft trailer to the nearest truck stop. Once they confirmed that I was in fact the transfer case, I was informed that it would take 2 weeks for the part to come in. On top of the 2 weeks, the rep for FCA wasn't very transparent about everything and lacked in communication skills. Two weeks turned into 4 weeks. For 4 weeks I was stranded in Oregon, not able to work. For 4 weeks I had to stay in a hotel. There was nothing FCA ( warranty) could do until the part came in and the "file was closed". Luckily I was prepared for such a large inconvenience. I was reimbursed for hotel stay and they paid for the rental. But there was no replacing my income for 4 weeks....... and these last few days, I've gotten the coolant low light on the dash. I kept having to top off the coolant level only to have it start overheating. Brought it to the dealership. They said it was "just ta bad coolant cap". Charged me a $140.00 diagnostic fee only to leave and drive a few miles for the coolant light to come back on.... So, of course, I turned right around to take it back. I'm just disappointed because I speak so highly of the truck and this brand.The first truck I purchased a few years ago was a 2014 Ram 3500 Laramie and had a bad experience with it. Whatever you do, don't let the pretty interior or all the features distract you. I'm not buying anymore Ram vehicles. These trucks aren't consistent! My business solely depends on the condition of my truck and I'm tired of loosing money
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Junck!!! Stay away
Kevinxls, 10/12/2023
2022 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
I purchased this truck last month, and it has been in the shop almost since then for a transmission problem. I have called FCA support daily for over a week and a half, and no one has called me back. When I call, if they tell me my rep is busy, I ask to speak to someone else, and they always tell me that it's not possible. I can not stress enough that this truck and company are terrible.
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Don’t buy.
Brett, 10/30/2023
2023 Ram 3500 Limited 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
I bought two 2023 ram 3500 limited BOTH were lemons! Each costing well over 100k. One had issues with boost and transmission. One had issues with throttle control module and engine issues. I lost serious money. Ram hasn’t helped at all- customer service WAS TERRIBLE!! I will never buy another ram again! I make my living pulling heavy things I’ve bought a lot of trucks, was a huge Ram Fan but now seriously disappointed in Ram
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Powerhouse
Kdodgemr , 01/03/2022
2022 Ram 3500 Laramie 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
7 of 9 people found this review helpful
This 6.7 is way more than the 18 I had. Incredible truck, tow easier, fair on fuel, changes made inside are more comfortable
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RAM beats them all!!!
First time Rammer , 06/10/2022
2020 Ram 3500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
Let me get started by saying my 2020 Ram 3500 SRW HO pulls like a dream and handles like an HD truck should. Please note this is a Tradesman but came with all the bells and whistles, such as 360 camera, blind side, LEF lights, spray in bed liner, 5th wheel prep, etc. The list goes on. No truck is perfect and these companies need to make money too, but RAM made things right by recalling the dreaded CP4. That in itself should make RAM owners proud. Should the CP4 been used in the first place, NO, but RAM took it on the chin and is replacing mine free of charge. The chitter chatter on these sites are always negative, and yes, there are instances of lemons, happens with all brands. I don’t depend on my truck for income and feel for the guys that do when issues arise, but from a truck perspective, my RAM gives me all that I need and more. Couldn’t be happier with my purchase and the real review will be in 10-15 years, hopefully. As of today, I would recommend this truck as well as the RAM brand to anyone.
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Overkill
Jared, 07/18/2022
2020 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
I have around 56K miles on this truck and couldn't be happier. I mostly tow a ~5ton trailer so this is obviously overkill for me but I love it
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Take care of your loyal customers Ram!
Dave-Phoenix, Az, 05/01/2024
2021 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
We have been loyal Ram owners for years.We are so disappointed in these newer trucks. I have a 2021 Ram 3500 with 90,000 miles in the shop getting the tyranny fixed. There is 0 customer service when trying to get a rental. They have done nothing but try and get out of helping us. Dodge used to take care of thier customers but it looks like they just want to charge more for thier trucks but the customer just gets nickle and dimed to death.
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Love my Dually but…
Bob R., 10/26/2023
updated 04/28/2025
2022 Ram 3500 Limited 4dr Crew Cab LB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
I love my limited Dually. Just one thing. The trans broke with 15k on it. Took 3 weeks to get it back and I’m currently working with Ram to get reimbursed for all of the outside costs incurred because of the breakdown. They have now issued a recall for the issue after hundreds of transmissions have failed. Other than that I absolutely love this truck. The diesel engine is an absolute beast. Have always been a Ford guy but this truck has absolutely changed my mind about Ram.
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Loving the 5th Gen Rams
J.A.B., 06/13/2024
2022 Ram 3500 Laramie 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
My first Ram was a new 2019 1500 Laramie. Absolutely loved it but it was getting bullied by my 38’ travel trailer. Traded it for 2020 3500 Big Horn with 6.7L and it towed the camper like a dream. After two months I was hit head-on by an old Ram 1500. The 3500 won and my wife and I only had minor injuries. Ordered a new 2022 3500 Laramie with 6.7L. I love it. After a year, I hit a deer causing $10k of damage. In the big truck, I didn’t even feel the impact. I saw it and heard the impact. In a small car I probably would have been injured. My only complaint about this vehicle is that the infotainment glitched once at a very inconvenient time. I was in an unfamiliar city and the system rebooted leaving me without the instructions from the navigation system. Not so much a complaint but I notice that the Laramie seats seem firmer than the Big Horn’s seats. It’s an awesome vehicle for family road trips. Plenty of space. Great visibility. On the highway I can easily average 20mpg when not towing. The cabin is quiet. The ride is rougher than the 1500 but not uncomfortable. My only warning to potential buyers is that this is a large vehicle with a huge turning radius making u-turns impossible in some locations and the length and width make parking a bit challenging.
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Amazing daily vehicle
Ram 3500 Limited, 09/12/2023
2023 Ram 3500 Limited 4dr Crew Cab 4WD SB (6.7L 6cyl Turbodiesel 6A)
2 of 2 people found this review helpful
I was blown away with 2023 Ram 3500 DRW Limited HO 6.7 night edition 6 speed Aisin Trans , 4.1 Gear. It is so smooth , quiet, and performs well. Interior is much better than my old 2020 F350 DRW 6.7 Platinum.
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23 ram 3500 6.7 stay away is a scam.
MAZDAK khaleghi , 12/13/2023
2023 Ram 3500 Tradesman 4dr Crew Cab SB (6.4L 8cyl 8A)
2 of 2 people found this review helpful
Hi to make the story short,I have special ordered my 23 ram 3500 Dually 6.7.cost me Out the door around $90k.changed oil every 5000 miles at the dealer with proof.sense 3000 miles truck started giving me issues for injectors.I kept taking it to dealer and they kept clear the engine light and told me is a brand new truck and I have all the warranty’s on it to not worry that I’m paranoid.this was going on for 4 months and check engine was keep going on and dealer kept cleaning the code and tell me the same things that I’m paranoid.right on 22000 miles dealer service department suggested that I buy auxiliary tank that is better to keep the fuel full at all time.i wasn’t sure about it but I did buy a aux tank but didn’t install.right on 23000 miles engine blow for injector failure.tow the truck to dealer and 45 days later they called and said we have bad news,that truck needs a new engine and warranty won’t cover it because I have aux tank.this is real story and I’m pissed.i still owe $75k on it and $2000 monthly payments and no truck.stay away from ram 6.7.i don’t know about different models but this is my story on 6.7 engine.
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All show and no go,
Josh, 10/24/2023
2022 Ram 3500 Laramie 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
3 of 4 people found this review helpful
I bought a 2022 ram 3500 laramie crewcab and am very unsatisfied. The 12 inch touch screen with hvac controls is a terrible idea. Center console is a Dogs breakfast with unusable features. A 12volt charging port on the top of the dash? The transmission tap shift button placed out of reach on the steering wheel? The list just keeps going, it is a very classy looking interior that is hard to live with. This is my 6th ram 3500 starting in 1987 and will be my last!
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Horrible!
DJ, 08/18/2023
2022 Ram 3500 Laramie 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
4 of 6 people found this review helpful
I can't believe how you guys go and buy this 5th Gen Cummins! I did buy 2022 3500 dually was my first experience driving a dually! Why do we buy diesel! Maybe more fuel economy. Not with 5th generation. Good luck if you will get 600km in full tank thats unloaded. If you load your truck you would be lucky to get high 300KM. (No mile) crazy! And all what Ram do is to keep I creasing their prices. But for what! Cummins engine with rod bearing issues. Wow I can't believe it. Don't buy not worth a penny!
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Ram 3500
Russ Kern, iii, 11/26/2020
2020 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
7 of 14 people found this review helpful
Awesome truck with the Aisen trans
2021 Ram 3500 MegaCab
KjWhite, 04/04/2021
2021 Ram 3500 Big Horn 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
4 of 8 people found this review helpful
Not sure why you would ever consider anything else. Awesome truck!
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Fuel system ram 3500
Thad Monroe , 07/12/2021
2020 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
2 of 5 people found this review helpful
Bought in October have almost 2900 miles on it. Fuel pump shot metal into the injection system and now 1 week later waiting to see if Chrysler sent the parts yet . Supposedly from ital
Truck driver
Scott, 09/22/2021
2021 Ram 3500 Big Horn 4dr Crew Cab LB (6.4L 8cyl 8A)
1 of 2 people found this review helpful
Good looking truck
Awesome
Jennifer , 04/08/2021
2021 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
2 of 7 people found this review helpful
We got a brand new 2021 dodge diesel with 12 miles on it for 57k
Nice driving truck
Noel, 04/13/2021
2021 Ram 3500 Lone Star 4dr Crew Cab LB (6.4L 8cyl 8A)
1 of 3 people found this review helpful
This Ram truck is powerful but yet drives nice, I’m loving this new truck.
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Jims Ram Review
Jimmy Johns, 05/26/2021
updated 05/30/2023
2021 Ram 3500 Laramie 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
1 of 3 people found this review helpful
If your looking for the best high tech truck that is as comfortable as a luxury car that can pull a house take a look at Ram trucks they checked all the boxes for me. 2yr update: The truck is still great, but I’ve had half a dozen recalls on the truck, the latest one “faulty intake relay” warns you not to park truck in the garage as this intake relay can catch fire and burn your garage and anything in it to the ground, not to mention that this potential fire can happen at any time to the truck running or just sitting. I was notified the beginning of 2023 and Ram has no fix for it yet. Not a good feeling for a $100,000 truck with 8k miles that I use to pull my 5th wheel trailer. Maybe I should have bought a GMC or a Ford, if Ram doesn’t get their act together quickly I will consider trading it in on something else. Definitely not satisfied with Ram at this point.
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Transmission
Adi, 01/24/2025
2021 Ram 3500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
0 of 0 people found this review helpful
This 3500 truck have so many problems do not bay specifically transmission not worth it
Ram 3500
Armando , 08/26/2023
2023 Ram 3500 Tradesman 4dr Crew Cab SB (6.4L 8cyl 8A)
0 of 0 people found this review helpful
Runs great.
Transmission needs replaced at 3500 miles
Jane, Livingston, MT, 06/05/2025
2024 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
0 of 0 people found this review helpful
We purchased a new 2024 Ram 3500 SWD at Casa Grande AZ Ram Jeep in April - before we ever picked up the vehicle we were informed that there was a recall, TSB Bulletin 21-054-24-REV D - for the rear selective thrust washer failure. The dealer had to drop the transmission to replace this part - again, we had not taken possession of this vehicle, not even sure we signed papers yet - however when we got home we found that Casa Grande Jeep Ram had put a warranty claim in Ram for this repair for $2,861.89 under our name and listed the milage as 170 - we took possession of this vehicle with 15 miles on it.....fast forward 45 days later and we were on a camping trip and 5 miles out of the campground and we had a total transmission value on our brand new Ram with 3500 miles on it. The truck and the 5th wheel had to be towed off the road. We contacted Ram customer service on Friday May 30th and was told a case manager would be calling us in one business day - be available and keep the phone line free - its been 3 days and countless calls and Ram has yet to respond to us. We feel that whatever work was done to this brand new truck at Casa Grande Ram Jeep is likely the catalyst to our transmission failure. We were traded in a beautiful 2010 Dodge Ram Laramie dually because that truck became so unreliable - during our 12 years of ownership we were in 8 different dealerships from coast to coast 11 times and we had decided enough was enough - getting stranded hauling your RV with a dog who knows where is not easy to navigate - so we went brand new and here we are....Ram is not responding - I don't want this truck and they need to make it right if only anyone with authority would call us back.
Best Yet
Lenny Stobaugh, 09/23/2021
2021 Ram 3500 Limited 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
0 of 2 people found this review helpful
This is exactly what we are looking for in our next truck, all the bells and whistles.
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LARAMIE ....NIGHT EDITION
SAL COMM, 06/28/2023
2022 Ram 3500 Laramie 4dr Crew Cab LB (6.4L 8cyl 8A)
0 of 1 people found this review helpful
Truck is great, looks mean. Plus it's a dually, no chrome.... only negative on the truck is that it did not have the blind spot or sun roof.
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