Used 2000 Mercedes-Benz M-Class ML320 4dr SUV AWD Consumer Reviews
Mercedes Review
this is my first mercedes experience. in the past 12 months i've had to spend over $3500 replacing various parts including fuel pump, steering mechanism, and the battery. i've had my vehicle stuck in my garage because it wouldn't start on 3 occassions and stuck 1,000 miles from home after my fuel pump went bad with no warning. perhaps i have/had high expectations but i didn't and do not expect such problems with a mercedes benz product
You would expect more from M-B.
First experience with M-B., and a frustrating one, had to be taken to the shop at least 10 times in the past 2 and half years, and was helped by road side assistance at least 6 times more, excellent treatment everytime at shop, but please....for $40K you would expect more. Shame on you M-B, to have this black sheep among your other exquisite siblings...
- ML320 4dr SUVMSRP: $5,995271 mi away
- ML320 4dr SUVMSRP: $3,500286 mi away
- ML320 4dr SUVMSRP: $7,995311 mi away
Meeting Expectations
My first MB. I like the ride, handling, safety, and sound system. Disappointed with quality issues (body dents easily, sensor light problems, window switches not functioning, I lost power steering prior to recall, air conditioner "weak" in hot weather). Biggest disappointment is: engine is burning oil and requires additional trips to dealer to "top off" oil between "computer approved" dealer services. Dealer's solution: change oil more often (at my expense). This ML320 hasn't met my expectations of the quality I associated with MB products. I believe the MB reputation of retaining value is being significantly damaged.
Mercedes Service Manager's Nightmare
The first day we brought it home, it wouldn't start, and had to be towed back in! Then the GPS wouldn't work, Oh yes, the telephone technology was obsolete from the date of purchase. Mercedes knew about it, but their rep told us, you paid for a phone, you got a phone. Then there are the windows. Ask anyonw who has owned one. The switches are bad. On at least five separate occasions the windows wouldn't roll back up. the cupholders, the Service Manager at Towson Valley Motors said, "Oh,they all fall out!" Oops. Almost forgot the glue that comes up from the window and makes a mess that can only be cleaned by the dealership. Another, "it happens all the time!"
MB poor quality
Brake pads replaced 15m and 30m mi.yellow light on in dash for something all the time. Oil comp test, had to add oil three times between oil changes. in shop 10 times 30m mi.