I have owned a black 2018 GLC300 for three months now, and it is a great car - comfortable, good performance, lots of nice features, looks classy. Gas mileage is very good - much better than I expected. My only niggle with the ride is that the car can judder on bumps - I have the upgraded wheels, and I have read in other reviews that the larger wheels can be detrimental to the ride - I can attest that those reviews are accurate. Not a huge deal, but noticeable. Another niggle on a car at this price point is that the park distance control sensors are not included on anything but the highest package (I got premium package 1, not 2). Again, not the end of the world, but a bit surprising - I made the mistake of assuming that it was there. However, the reason I would not buy this car again is the horrendous technology and interface system for the radio, nav, and media devices - I feel like I have gone back in time 10 years to before the iPhone. Perhaps that seems like a silly reason not to buy a car, but since all of the cars at this level are so similar (BMW, Merc, Jag, Acura, etc), it becomes a bigger deal. Compared to the others, it is terrible. Voice recognition does not work for the phone, and it is so clunky for nav it is not usable. I will get by using my iPhone - with google maps and siri I don't really need the features on the car, but it's disappointing. So - depends on what your priorities are - car is great, but if you want some technology from this decade, go with a BMW or some other car (my wife drives a Mini, which has the BMW tech, and it's great). Last note for those in SE Pennsylvania - MB West Chester was fine during the purchase process, but I am surprised that there has been no follow up at all - when I compare that to the follow up from Otto's Mini (those guys are great) or other dealers from whom I have bought a car, a bit surprising. I haven't needed to speak to them, but do think that a lack of follow up reflects the management of the dealership (perhaps it was me or this is a one off). All the best in your car search.
My biggest disappointment with my GLC is that it does not have Apple/Android Play and cannot be retrofitted. The car doesn't even allow me to voice to text when I receive a text. I have to select command and then tell it to send a text to ... I would not have bought this car if I knew the technology was so antiquated. In addition I've had to take my car in twice in the first 90 days, once to have the transmission adjusted because it was skipping gears and once to have the brake pads replaced because they were squeaking so bad in cold weather.
Be sure and get Apple Car Play. (I have lots of the bells and whistles, so that upped the final price.) I love having my phone mirrored on the screen. Being able to press one button on steering wheel for voice control on texts, calls, directions, etc. makes driving easier and safer. The car drives like a dream. The engineering of the transmission is amazing! I?ve had the car a week and a half, and it takes some practice knowing how to stylize and personalize the car to my preferences, but I?m getting there. Dealership and the i-button have been patient and helpful. With recent hip replacement surgery, I knew I needed a car that was easy to get in and out of. I suppose any smaller SUV would have done that, but this car has a come hither smile built into it. This car is perfect. It?s got a surprisingly sporty, confident approach in its design. Dang, this is a fun, cool, safe, luxurious car. Love it!
"DONT BUY IT unless technology, innovation and the cool factor are more important than simplifying the use of your vehicle for intuitive and enjoyable driving performance. The learning curve is beyond insulting, and the most ordinary functions are way too complex and time-consuming. That applies to navigation/choosing a destination (which has taken me as much as 40 miles out of my way), connecting to my iTunes music, controlling the interior temperature, even the ridiculously complex dashboard functions. I drove Atlanta-Knoxville and back for Christmas and the audio on my navigation suddenly disappeared (phone call to dealer couldn't figure it out so I used Google maps). I never knew how fast I was going because overnight on the road the controls went from miles to kilometers, and the appropriate dashboard function would not convert. My recent trip Atlanta-Philadelphia was even worse. The frustrations are endless and some could SO easily have been simplified if that were Mercedes' emphasis rather than "how high-tech can we make it?" The 60-minute hands-on tutorial at the dealership was like 1 marble in a bowl of 100 in terms of how much it covered--but you don't know that until you're out on the road on your own. This is a lovely car and has a very smooth ride, but it's like a computer lab on wheels, not what I'd hoped for in my first-ever luxury car.
Have owned a 2018 for a short time now and absolutely love it! Excellent power, agile and very good ride for a mid size SUV. This is the perfect car for a single person or couple to go tooling around in. If you are looking for a "family" vehicle I would look elsewhere. I did a great deal of research and comparison shopping and looked at Audi, BMW and Lexus. What sold me on this car is that it has, hands down, the best interior of any of them. The fit and finish are superb, the knobs and buttons feel like metal rather than cheap plastic and the interior oozes luxury. I am not a techno geek so all the negative customer complaints on the technology deficiencies of the vehicle meant very little to me. If you are like me and care more about ride, comfort, visibility and quality of the fit and finishes then you would be making a huge mistake if you did not take a look at this vehicle. One final note.......when I pay almost $50000 dollars for a vehicle, I want it to look like I spent $50000 on it and this was the only mid size SUV that did.