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Used 2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A) Consumer Reviews

4.4 out of 5 stars
21 reviews

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5 out of 5 stars

Worth every penny

Happy Mazda Owner , Plainfield, NJ, 01/05/2020
Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
85 of 93 people found this review helpful

Grand touring. Upgrade from cx5 sport and worth every penny. Looking forward to my commute every day. Terrific handling. Acceleration is sporty. Braking is smooth. Seating is comfortable. Plenty of room. Excellent safety features. The car almost drives itself. Put it on cruise control and it slows down - to a full stop with the cute holding brake on if necessary (like behind a car at the red light) and speeds up all by itself. Great temperature control, heated seats make such a difference. 2 programmed settings for drivers seat make sharing the car super easy. I’m so glad the USB ports are relocated to the console cup holder. Apple car play is a breeze. Can’t think of a single negative. My old 2016 Cx5 has a TSB technical service bulletin for sticky parking brake which is why we turned it in. Hope we won’t find the same problem for this one. I love it!

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5 out of 5 stars

Why didn’t I buy a Mazda sooner?

Vicki McKiel, Saint Charles, MO, 02/22/2020
Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
21 of 22 people found this review helpful

If you want a small SUV that handles excellent and is a blast to drive go test drive a CX-5. I did and went back to buy it the next day. Thank you Mazda and Edmunds for the research and reviews.

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5 out of 5 stars

Heads up display

Nick H, Belleville, IL, 06/23/2020
Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
16 of 17 people found this review helpful

Spend the extra scratch for the heads up display. The whole vehicle is incredibly intuitive but the HUD puts information in your line of sight. I’ve never felt safer on the road.

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5 out of 5 stars

A great vehicle to drive!!!

Dianne, Delaware, OH, 09/18/2020
Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 6 people found this review helpful

I love this suv! We traded a 2018 for the 2020, same exact vehicle, Pearl White with Parchment White interior. It is even more fun to drive! Great response to uphill drive, great cornering, just a fun drive! The interior is so classy, also!!! My 4th Mazda: 2 Trubutes and 2 CX5s since 2000. We still have the 2005 Tribute. We have never had to take one of them to be repaired, ever!! Only tires and batteries!! That in itself is a testimony!!

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3 out of 5 stars

Not a viable winter option!

HRA, 03/01/2021
Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 3 people found this review helpful

I was thrilled with the purchase of this vehicle in July 2020. The summer and fall drive was fantastic, not a complaint to be had. The SUV is sharp to look at inside and out, loaded with great options, and it handled very very well; an overall great competitor for other vehicles in it's class. Then winter in Manitoba came. Whenever the temperature dropped below -23 celsius I found the following issues (every time): the front window motors weren't strong enough to drive the windows until the car was 'very' warm, the front doors had to be slammed shut 5-7x to ensure they closed, the suspension/steering is extremely stiff as well. When confronting the dealership I was informed the items could not be fixed as "we live in Canada". I stated I've lived in Canada all my life; I never had these issues with all of the Honda's I have owned prior to this vehicle. Mazda lubricated the door hinges and sent me on my way. Even with lubrication the issue continues. I need a safe vehicle so this CX-5 will be traded in sooner than later and I'll be going back to a trusty Honda CRV. So if you are someone looking at this car who lives in a cold climate, where you don't have a heated garage; you might want to rethink a CX-5 purchase.

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