Used 2020 Lexus ES 300h Consumer Reviews
Great car with a fatal flaw
I went to the Lexus dealership a few miles from my house to test drive a 2019 ES 300h this afternoon. They had the exact car I wanted and I was fully prepared to buy it today. I ended up skipping a test drive and leaving after spending 10 minutes in the car. Fit and finish are nice and the car (ultra luxury trim line) was well-appointed and comfortable. I found the touch pad a little strange but was able to use it to adjust the audio settings after getting used to it for a couple of minutes. It's probably not the best implementation but I think I could live with it. What I can't live with is the Mark Levinson audio. The sound is muddy and uninspired and there is absolutely no sparkle to be had. I found what others are saying about a lack of volume and quality from the rear speakers to be 100% accurate. I listened to a few songs that I know well and they didn't sound good. The salesperson agreed the sound wasn't great. Very disappointing especially considering ML is a $3k upgrade. When I left, I got into my 7-year-old Camry XLE and realized the audio sounds better in my car than a 2019 Lexus with a $3k upgraded sound system. I'm kind of stunned that Lexus would drop the ball so significantly here. My salesperson and I spoke to a sales manager and he said Lexus is definitely aware there's a problem and the dealer expects the audio in the 2020 models will be "significantly improved." I don't know if that's accurate or not but I hope it is. A few weeks ago, I drove a 2019 Cadillac CTS with the Bose sound system while my car was in the shop. I was blown away by the audio in the CTS and expected the ML system in the Lexus to put Cadillac to shame. It's quite the other way around. The dealer expects the 2020's to be arriving late fall and I'll hold off until then but I'm not optimistic given Lexus thought is was okay to release a car with with the sound system that's currently in the ES 350/300h. I probably don't understand how these things work, but it seems Mark Levinson would have stepped in before this happened and their brand took a hit because of their association with a really mediocre sound system.
2019 ES 300H
I love my new 2019 Lexus Hybrid! Mt. Kisco Lexus was great to negotiate with for the purchase, too! 2023-Four years later and still love the car!
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- Luxury Hybrid SedanMSRP: $29,985139 mi away
- Base Hybrid SedanMSRP: $24,975181 mi away
- Base Hybrid SedanMSRP: $29,100222 mi away
30k miles now, running great, good genes never age
Stylish, exceptionally refined in and out, very good mileage, smooth acceleration, will retain its value over time.
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2019 Lexus Es300H
This is one of the most comfortable, QUIET cars I’ve ever owned! I quickly adapted to all the features and really enjoy driving it
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Great, except for this one item
Outstanding for touring & short trips. Lots of features for creature comforts & safety. Cool looking. One problem: The car's WiFi connection was dysfunctional for about the 1st year. My passenger was unable, for the most part, to access streaming movies & other on-line features. Problem was eventually solved, but only after lots of back & forth with Lexus.
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