Used 2023 Kia Sorento Hybrid Consumer Reviews
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Prestige line
The safety features, lane assist, side cameras, top down 360 view, ventilated front seats, and overall smooth ride make this feel like a luxury vehicle in a more affordable price range. I'm 6'6" 290 pounds and have no problems fitting in this vehicle comfortably. Second and Third row seating flip down to unveil an incredibly massive cargo area capable of holding two or three full Costco cartloads of items. Cons: No sunglass holder. Vents don't seem sturdy enough for clip on accessories. Piano black interior finish areas retain fingerprints and scratches very easily.
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Like The Car, But Be Warned
I had driven a Hyundai Sonata hybrid for many years and loved the car. My wife was the pleased owner of a Kia, so when I saw a 2022 Sorento hybrid become available at a relatively good price, I decided to make the switch from my Sonata. The Sorento hybrid is an impressive vehicle. Despite the reports from some owners of disappointing fuel economy, I have been getting 40 MPG. Amazingly enough, that is even better than the mileage my Sorento hybrid had afforded, despite the Sorento being a larger vehicle. The gas station trips will be few and far between. The Sorento is also equipped with numerous interesting technological features. There are even two levels of lane-assist driving. Not something that I have elected to use, but it might come in handy for those wishing to take a cat nap while driving. I am pleased with the ride quality, and the six passenger seating comes in handy with the grandkids (though I would have preferred seven passenger bench seating). Now for the caveat. On my fifth day of ownership, I repeatedly tried to start the car without success. The interior lights worked, but the car was otherwise as dead as a doornail. I wound up contacting the Kia road service that was part of the warranty, fearing wisely that the car might ultimately have to be towed all the way to a Kia dealership. After the usual two hour wait, a tow truck did arrive. The driver tried, also without success, to jump start the car, then tried to shift the car to neutral so that it could be towed in the normal fashion. That brings us to the first major issue. The car was designed with an unusual rotary shift dial on the center console. Without power, there is no way to shift the car to neutral. Normally, such a vehicle will also be equipped with a "shift lock release" somewhere on the console or dash to compensate for this and to allow an emergency shift to neutral. But as far as anyone can tell (and that includes the local Kia dealers and the national Kia road service personnel), this car lacks that feature. That is a very fundamental design problem. To return to the narrative, the first tow driver departed and informed me that he had called for a second truck to come out. Well, after waiting another two hours, that second driver appeared and simply went through the same futile motions. I was then promised a third truck that would be properly equipped to deal with the issue. That truck did not arrive until late the following morning. The driver had to employ a wheel lift and dollies to transport the car to the dealership. Needless to say, most tow trucks do not come equipped with these mechanisms. The bottom line is that it was almost 24 hours before the car was to get to the Kia service center. But that was just the start of the odyssey. The dealership was initially unable to figure out the source of the problem. They admitted that the hybrid was so new that they were not really familiar with the technology of the vehicle. They had to coordinate for several days with engineers at Kia central headquarters before diagnosing the issue as a defective starter button. So that should be quickly rectifiable, right? Wrong. I was told that it would take around 5 business days to get a new switch! That is a clear indication that certain essential parts for this car are not being stocked regionally. But even so, one would think that the equipment would be sent for overnight delivery as a simple courtesy for Kia customers. Well, apparently not. As it turned out, it took nine days for the item to arrive. In total, I was without the Sorento for a couple of days short of three weeks. The one saving grace is that after about a week without the vehicle, the dealership provided a rental car through Enterprise. Without that, I would have been beside myself. Was this untoward experience an extraordinary occurrence? Probably. As I mentioned, I am otherwise impressed with the vehicle. But potential buyers should at least be aware of the issues I encountered.
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Gas saving replacement!
I have had this vehicle almost 1 year. Compared to the Sienna I traded in I get incredible gas mileage, just about double. This is the first car we bought that has some of the modern driver enhancements, lane keeping assist, automated cruise control, along with the rear cross vehicle alert and the back up camera. I wish it had a little more cargo capacity, but overall we rarely have more than 4 people, so we usually leave the third seat folded for trips to Costco. The acceleration is excellent, I don’t any fast 0 to 60 times but make no mistake, this vehicle is capable on the street and on the highway. Overall one of the best vehicles we have ever purchased.
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WOW!! Great mileage
The Kia Sorento hybrid is full of so many features that we continue to be amazed. What amazed us most was the incredible mileage for the first 500 miles in Eco mode----an astounding 39.3 mpg, which was much more than we expected.
2022 KIA Sorrento Hybrid EX
We are fascinated with the interiors and how the car exterior looks. Technology is paired with 2022. Ours have the sunroof and my wife loves it. The engine feels so much more powerful than the Mitsubishi Outlander 2018 PHEV we owned before. The major disappointment for us has been the mpg. It states 39 mpg city and 35 mpg highway and 37 mpg combined. Our combine has been about 28 mpg with 80% highway and 20% city. When we do 50/50 we may get around the 32 mpg combine. I was hoping to get at minimum 33 mpg given that the majority of my wife driving is highway and the vehicle advertisement states 35 mpg on highways. We are trying the smart setting to see if is better than Eco on the highways. If you drive mainly cities you may get up to 39 mpg. We paid about $48k out the door all included and traded of our 2018 car. MPG 3/5, exterior 5/5, interior 5/5, power 4/5.
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