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Used 2019 Kia Niro Plug-In Hybrid Consumer Reviews

4.4 out of 5 stars
32 reviews

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We have a limited number of reviews for the 2019 Niro Plug-In Hybrid, so we've included reviews for other years of the Niro Plug-In Hybrid since its last redesign.

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Pros
Cons
5 out of 5 stars

Kia Niro Plug-in Gas/Electric Hybrid

Dan McGill, 02/11/2019
2018 Kia Niro Plug-In Hybrid EX 4dr SUV (1.6L 4cyl gas/electric hybrid 6AM)
16 of 18 people found this review helpful

I love that most of my driving is now powered by solar energy that I buy from PG&E, that the vehicle is a lot of fun to drive, it has great cargo space compared to Volt, Clarity, and Prius Prime (it's main competitors), and it lets me rest easier knowing I did something about global climate change (which is very real in the area I live). This car replaced a 2005 Toyota RAV4 which was averaging around 22 mpg as opposed to between 53 mpg and 92 mpg so far. The performance is similar, except the safety features are much better on the Niro and I now only go to the gas station to fill a smaller tank once a month.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Loved this car until electrical water pump broke

M, 06/13/2019
updated 07/14/2021
2019 Kia Niro Plug-In Hybrid EX 4dr SUV (1.6L 4cyl gas/electric hybrid 6AM)
31 of 37 people found this review helpful

Bought this car 3 months ago. We have just under 2000 miles on it. Until a few days ago, I would tell anyone and everyone to buy this car. Not anymore. First the good: The gas mileage is great and the plug-in hybrid was a great choice for us. The interior is well-designed and looks great. Lots of room in the back seats with a very comfortable high ceiling for tall people. Looks cute from the outside. Nice extras like automatic folding mirrors and keyless everything. Steering wheel controls are intuitive and useful. Touch screen is useful and easy to use. Temperature controls are great. Put it into Sport Mode when you want performance. The bad: The Electric Water Pump failed (after exactly 3 months) and needs to be replaced. It's covered under warranty and the local dealer service department has been great but the part is on back order and they have no idea when it will be available. I called KIA's nationwide customer service and they have no idea when it will be in stock again. They said it could be 3 days to 6 months. WOW. The local dealer did give us a loaner (that smells of stale cigarette smoke) but this is not acceptable. We have never bought a Kia before and we will never buy another one again. I've never experienced this kind of situation where they don't know when a critical part (on a car that's still in production) will be available. We have never experienced anything like this with our previous/other cars (Toyota, Nissan, Audi, Mazda and Fiat). The rest of the negatives on the car: tiny trunk area (the back seats can be turned down for more room if needed). In short: If you don't need a dependable car, this car is great. If you need something reliable, look elsewhere. Update: after the electric water pump was replaced, all 4 spark plugs were replaced. This was all before the car hit 5000 miles. I would only recommend this car to those who do not need a reliable vehicle. Belated update: Kia bought back the car at the end of the first year. I assume it's because they wanted to be able to resell it before it officially became a lemon. We bought a Toyota Prius Prime instead and am very happy to have a reliable car again!

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Cute car with plenty of zip

Linda T, 10/23/2019
2019 Kia Niro Plug-In Hybrid EX Premium 4dr SUV (1.6L 4cyl gas/electric hybrid 6AM)
6 of 6 people found this review helpful

I got the top trim with a heated steering wheel, upgraded sound system, heated outside mirrors, etc. I've had it about 1 month and have a little over 1000 miles. I've used 3 different public ChargePoint stations, and they have all been completely free. You don't even pay for the electricity. That was a pleasant surprise. When using the all electric engine around town, the pickup is great. When using the hybrid mode, you really need to shift to 'Sports' mode to get any decent pickup, like when merging on highways. Once you are cruising along, hybrid mode is fine.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

What a car--Kia Niro PlugIn!

Mike R., 03/25/2020
updated 03/28/2025
2019 Kia Niro Plug-In Hybrid LX 4dr SUV (1.6L 4cyl gas/electric plug-in hybrid 6AM)
5 of 5 people found this review helpful

The Kia Niro Plug-In is an amazing car. At 42000 miles no repairs but did replace the tires and have meticulously followed maintenance schedule My commute allows me to drive to work, plug in for free, and drive home daily--sometimes at 100 MPGs. We looked at the Prius, but Niro has much better styling in our view. Just finished two trips at 1100 miles each and averaged 40+ MPG when driving about 85 on highways most of time. Comfort, practical, $4500 federal tax credit, and $1000 back from Southern Cal Edison among other rebates, and I get to drive alone in the HOV lane!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

An absolute disaster

KiaNiroPHEVLemon, 12/17/2019
2019 Kia Niro Plug-In Hybrid EX Premium 4dr SUV (1.6L 4cyl gas/electric hybrid 6AM)
15 of 19 people found this review helpful

The car has been in the shop for service for more than a month in the first 4 months of ownership. The car failed to start multiple times. The driver's seat also broke. Kia's customer service has been nothing but headaches. I was really excited when I bought this Kia Niro PHEV and the first 30 days were great, but the nightmare since then has been horrible. Please don't buy this car model. I waited more than a month to write this review in hopes that Kia would resolve the problems, but Kia customer service hasn't been able to resolve any of the issues so far. Avoid this car and avoid Kia.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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