Used 2019 Jaguar I-PACE Consumer Reviews
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Smooth, powerful and luxurious
David, 08/12/2019
2019 Jaguar I-PACE SE 4dr Hatchback AWD (electric DD)
6 of 6 people found this review helpful
I’ve had my IPace for 6 weeks now and really love it. The power is addictive. Nothing is faster and the acceleration is smooth and steady. Unlike a Tesla, the IPace is truly luxurious. There is so much tech in this car that I am constantly amazed at all it can do. I love that it reads incoming text messages to me in a British accent. And the phone app works great. I turn on the AC from my iPhone a few minutes before leaving my office and the car is cool when I enter. I also like that I can unlock or lock the doors using my app. Everyone wants to look at it. My car is always parked up front when using a valet and I’ve had a couple Tesla owners come over to admire it. A couple of quirks... their is no way to cover the panoramic sunroof so the car gets crazy hot in the summer. And I find that the mileage estimates are all over the place. For a while the car was recording 201 miles at full charge, which is the winter setting (it is now summer). Then it corrected itself and now reads 282 miles. I can watch it drop 10 miles then go up 10 miles a minute later. But, I look at battery percentages so after a while this doesn’t matter. Overall, so happy. One bit of advice, skip the Jaguar recommended EV charger installers. They never responded and after my complaints they told me they would send one guy to give an estimate (it says you get 3 quotes). I gave up and called a local electrician who was one third the price. Bought a ChargePoint charger on Amazon and signed up with my local utility EV rate plan to reduce costs (overnight charging is practically free). Love this car!
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Buyer Beware!
Susan Kirst-Millspaugh, 09/21/2020
2019 Jaguar I-PACE First Edition 4dr Hatchback AWD (electric DD)
21 of 25 people found this review helpful
Buyer beware…my 2019 I-Pace blew up! I purchased my 2019 I-Pace in February of 2020. From day one, the car would not hold a charge. The car was delivered to me, left the dealership 100% and within 60 miles the charged was already down to 40% charged. I had the car in the shop several times from February to June, with no solution. I scheduled the car to go back into the shop in June, but in the meantime I left for a trip and parked the car in the airport covered garage. 5 days later, someone walking by the car noticed smoke coming from under the hood and alerted airport authorities. The airport fire department responded. They used a heat sensor on the car and found a hot spot. When they opened the hood to shut off the battery, the car exploded into flames. Other than an apology call and an offer for free stay at the Lo Posada in Santa Fe (where I live!), I have received NO support from Jaguar International. Jaguar International did called me within an hour of the fire. Not to help me, rather to say they were there to help, but in fact they were doing damage control. They played me. They asked that I work with them, which I did. They asked questions like why did I have my back seat down. From moment 1, I complained about the batteries. I gave them all zero’s on the satisfaction surveys. The only thing they cared about was their image. The car is beautiful, but like Tesla, which does stand behind their product, there are battery issues. Buyers should be aware before they step one foot into a Jaguar dealership, Jaguar doesn’t stand behind their product.
2019 Jaguar I-PACE for sale near you
3 of 13 listings
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Our First Electric OR Crossover! We STILL like it
Josephus, 08/17/2019
updated 11/06/2023
2019 Jaguar I-PACE EV400 HSE 4dr Hatchback AWD (electric DD)
13 of 15 people found this review helpful
So far, we are delighted! I hasten to add, however, we just broke 500 miles on the odometer so it's more than a bit early to provide an in-depth review. Still, we are truly enjoying our new, electric, crossover. Comfortable ride, very quick (Motor Trend says 0-60 in 4.0 seconds and, we believe it!) Excellent handling, beautiful both outside and inside and, of course, super quiet (including no rattles at all). There a few things we wish were different. We would really like to have the fully automatic steering wheel adjustment rather than the standard manual that is all that's available. I.e. No option for electronic operation. We also wish it had a bit more legroom in the rear. And we would like to have a Tesla-Like network of charging locations. Until that's available (if ever!) we'll have to use our SL Mercedes for road trips. No problems thus far although we did have the charging handle stay locked into its socket even when all vehicle doors were unlocked (?). We simply used the under-hood release to resolve this issue. We're hoping it does not recur. Except for the manual steering wheel adjustment issue, the other items on our wish-list are not deal-breakers by any stretch. If things continue as they have to this obviously early point in time, we will continue to be delighted! NICE RIDE! We're still enjoying our '19 HSE. No more issues with the charger being stuck and having to use the under-hood release. The only issue (in addition to those in the original review) is the GPS Voice Recognition. It can's locate multiple sites that have existed for years and that our other vehicle can readily find. Real "range" is limited IF we're driving at Interstate speeds (75-80MPH). Then, the actual range is in the 190 miles range. This isn't a pressing issue since we never take trips that exceed this range. We use our ICE for longer drives. We do recommend the I-Pace and would buy it again! UPDATE: My previous review, a few months after buying our HSE I-Pace, indicated that we "love it" and, our opinion in that regard hasn't changed. We're a retired couple who have owned multiple cars over the years and we both continue to consider our I-Pace as one of our favorite vehicles, maybe even, our all-time favorite. We've had very, very few problems with it and all except one was minor. That one was a failed 12V battery and it was replaced quickly and under warranty. Would we buy another I-Pace? Absolutely!
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Very unreliable / Jaguar is extremely unresponsive
Martin C, 02/01/2021
2019 Jaguar I-PACE HSE 4dr Hatchback AWD (electric DD)
9 of 10 people found this review helpful
I leased my I-Pace in December 2019 and due to the pandemic, I have only put 7,500 kms during all this time. Nevertheless, I have had already 3 warranty claims and the car has been towed twice to the dealership due to important failures. The last failure occurred more than 3 weeks ago and the car is still at the dealership for repair with no target date to have the problem solved. Feedback from dealership indicates there are issues with the harness / gearbox and parts had to be ordered. I have contacted Jaguar Corporate by email and phone at least twice a week since the incident and there have not been any reply back from their part (except for an email indicating my case number). I find myself paying for a very expensive lease for an EV and having to drive a lower cost high fuel consumption vehicle that the dealership lent me. Not at all what anyone should expect.
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Fun to drive electric luxury cross-over
PinballJohn, 05/09/2019
2019 Jaguar I-PACE HSE 4dr Hatchback AWD (electric DD)
11 of 13 people found this review helpful
I am thrilled with my I-Pace HSE. I'll admit I was a bit leary and waited to buy for nearly a year to see what kind of complaints earlier buyers made. I am a long time Tesla Model S owner and think this Jag meets or beats it in every way except for the Tesla supercharger network that is handy for long drives. But if you use it for just daily commutes the way I do, the range is more than adequate and the creature comforts are better. Android Auto/Apple Play was a big attraction for me, because I much prefer using Waze to Tesla's native navigation. I have come across no build defects at all. I get occasional Android Auto glitches but that happens in my other cars as well. This is really a great car and I'm very happy so far.
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