Used 2016 Honda Pilot Consumer Reviews
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Embarrassing FM stereo quality, customer service
Rochelle Webb, 02/12/2016
2016 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
13 of 14 people found this review helpful
Similar reports have shown up in many varied places concerning the embarrassingly horrible sound quality of the FM radio on several 2016 Honda Pilot models. Despite this, what is more troubling is that Honda seems to be giving owners with this issue terrible customer service, ranging from denying there could possibly be an issue, to assigning case managers who eventually deliver a message that nothing can apparently be done about the issue. This type of services is unacceptable. Had we been aware of this issue and the lack of concern for it from Honda, we would most certainly have looked at other brands. Our 2008 Odyssey had a better radio! Regardless of speed or setting, including the SVC setting, the volume fluctuates up and down randomly every 5 to 60 seconds on any FM station. The sound is great while using a bluetooth connected device or SiriusXM. It is only the FM radio sound quality and volume that is terrible, regardless of station, radio setting, or speed of the vehicle.
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Not ready for Prime Time...
Thedogpack, 02/22/2016
2016 Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
18 of 20 people found this review helpful
Wait another year until they figure out the quirks. There are some serious issues with the 9 speed transmission as well as a creaking issue the car has been back to the dealer for twice. I wanted so much to love this SUV but unfortunately there are some serious issues with the vehicle -Honda Engineering know about the creaking -The transmission accelerates when you are slowing (What the heck?) - Technology (radio) is very buggy - We have the Tech package. -Poor design when third row is folded - there is a big gap that makes loading difficult - No third row floor mat? Really, even on the touring? I paid 40K plus for a vehicle and I am treated as if I just walked off the street. I should have purchased the Infiniti! Buyers Remorse
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2016 Honda Pilot for sale near you
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- EX-L 4dr SUVMSRP: $15,9906 mi away
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Honda's Reputation is Based on Historical Results!
J. Perk, 06/28/2016
2016 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
22 of 25 people found this review helpful
I bought a brand new 2016 Honda Pilot EX-L. I had the SUV for 8 months before trading it in. The vehicle drove very well and was very comfortable - great for a growing family / large family. I traded the Pilot in as the vehicle was frequently emitting a gas/oil odor through its front vents. I bought the Pilot in several times for diagnostic and repairs but the dealer was unable to 'replicate' the issue and therefore did not have a resolution to the problem. Honda stated they would no longer look at my vehicle given the inability to replicate the issue and suggested I go through arbitration if I was still unsatisfied. I unfortunately went through the arbitration process and lost badly given Honda's experience in dealing with these matters. Honda changed its position regarding the issue, stating it was a common issue and the car should be emitting such disgusting/hazardous fumes - noting this was not a defect, but normal. (The change in Honda's position was a result of me getting a 3rd party mechanic to verify the issue.) I was very disappointed with my ownership experience and have realized that companies don't care about their customers, just their bottom line (should have known!). Also, the radio is terrible on the Pilot (I think the company is working on resolving this issue). The touch screen doesn't have a volume button, which I didn't think would bother me, but became pretty annoying over time.
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Owned my Honda Pilot Touring for 33 days
Shawna, 10/25/2016
2016 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
40 of 47 people found this review helpful
I purchased a 2016 Pilot Touring after my 2014 Pilot Touring had electrical problems. It was the worst decision that I have made. After 33 days, while backing out of my garage, I noticed a large puddle of fluid and drops leading out of the garage. I took the vehicle to the dealer the next day. On my way to the dealer, the transmission started slipping and there was a squealing noise. I was terrified, and knew that it was the transmission. After 2 hours at the dealer, they determined that it was the transmission, and that they would need to order a part. It would take 3-4 days to get the part and fix the car. Yes, FIX THE CAR, that I had owned for 33 days, and had paid $45,000 for. I told them that I did not want the car, and that they needed to give me my money back. They offered $39,500. So, I was going to be out $5,500 for a defective vehicle. I demanded to speak with the manager. After nearly 6 hours at the dealer, with my two kids, the manager offered $44,000. In total I was out $1,300, but was too tired to fight. Chalk it up to lesson learned. I now have no car, a stained garage, am out $1,300 and have to start the car shopping process again. Shame on you Honda.
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Transmission/Radio Issues
Erock, 02/11/2016
2016 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
7 of 7 people found this review helpful
Read up on the 9 speed transmission in the touring and elite models. Acura has a TSB supposedly addressing these but none has been release for Pilot, which is frustrating since they are the same transmission. Low gears are "jerky", acceleration when stopping (DANGEROUS!) The radio; plain and simple, AWFUL. The fade that is all over the forums for FM is absolutely ridiculous. Reminds me of a "jambox" from back in the day that had old batteries - sound fades in and out. Many on the forums have said Honda has stated it has to do with cycling back and forth between stereo and mono; really Honda. In a 40+K car in 2016 you have issues with FM???!! First Honda I've owned and unless they get these issues corrected quickly, definitely my last. Very disappointed so far.
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