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Used 2017 GMC Sierra 2500HD Consumer Reviews

3.8 out of 5 stars
26 reviews

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We have a limited number of reviews for the 2017 Sierra 2500HD, so we've included reviews for other years of the Sierra 2500HD since its last redesign.

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Pros
Cons
5 out of 5 stars

1st American Built truck in 20 years

Drew, 10/18/2018
2017 GMC Sierra 2500HD Denali 4dr Crew Cab 4WD SB (6.0L 8cyl 6A)
7 of 9 people found this review helpful

This is an excellent truck, I was looking for a diesel from all the American trucks, I test drove all the trucks and read about all of them. All the reviews on GMC Denali HD2500 Diesel Duramax were dead on. I only had one issue when I first purchased the truck which was a leak with my master cylinder. They fixed it without hesitation and also painted the part of the frame below the master cylinder that took out the paint on the frame. I purchased the truck on November 30th, 2016 in Idaho, it now has 42,000 miles, we go back and forth between California and into Canada and everywhere in between quite a bit. First the interior, it's an extremely quiet truck, very minimal road noise. The Denali package is very comfortable, especially when it's blowing snow -26 degrees, you have the heated seats, heated steering wheel and just a comfy truck to drive. The only gripe about the A/C or heating system would be no vents in the back, it would be nice to have that and also more USB outlets in the rear for my kids while traveling long distances. The Duramax engine is an excellent motor, with the Allison transmission, it has lots of power and can pass multiple 16 wheelers without even sweating. The power band is very smooth as is the shifting on the transmission, we recently purchased a property in the NW and had to do some 4 wheeling to get to some of the lakes, it's a big truck but wasn't an issue to get back to these places. The sweet spot on this motor is 75mph, it will get 20 mpg, not bad for a 7,700 lbs truck. I still have the original Good year tires, they still have good life but will need get some winter tires for where we will be. I haven't bought an American car or truck for almost 20 years because of past bad experience with quality, I think all the American brands have really improved and so has GM brand, no complaints, great truck and if you're looking to haul a 5th wheeler or horse trailer, this will not be a problem.

Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Life long GM fan is loosing faith.

Joe Davis, 05/17/2017
2016 GMC Sierra 2500HD SLT 4dr Crew Cab 4WD LB (6.0L 8cyl 6A)
5 of 6 people found this review helpful

Some painted bumpers do not hold up. Eight months old and my bumper has no less than twenty chips. Some as big as a quarter. The dealer did not want to stand behind it and said don't bring it back here... Wow.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Disappointed

ewaters, 10/31/2019
2016 GMC Sierra 2500HD Denali 4dr Crew Cab 4WD SB (6.0L 8cyl 6A)
4 of 5 people found this review helpful

I bought my truck as a Certified Pre-Owned Vehicle almost 2 years ago with the primary purpose of towing a 35' travel trailer. It had about 16k miles on it when I bought it and currently has less than 45k miles. We went with the diesel (model in the review says 6.0L since diesel wasn't listed as an option) since we eventually want to get a heavier 5th Wheel camper. I'm now considering getting rid of it due to the number of times I've had to return for service. The check engine light has come on 3 times in the past 2 months (EGR valve, mass airflow sensor and DEF heater). The truck left us stranded out of town with the camper when the mass airflow sensor failed. Besides the check engine light, there was a power steering fluid leak (known by GM due to Service Bulletin) and some sort of known issue with a bad weld on the diesel exhaust that apparently causes excessive smoke. I'm anticipating that being a problem one of these days. Not sure that I can rely on this truck for what I bought if for.I'm extremely disappointed so far and since this is my first time purchasing a GM product, I'll likely not return as a customer in the future.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Who says Valentines are always red!

Daniel E Garcia, 02/22/2017
updated 02/26/2018
2016 GMC Sierra 2500HD Denali 4dr Crew Cab 4WD SB (6.0L 8cyl 6A)
4 of 5 people found this review helpful

Picked up a stone blue 2016 2500 Denali from Bayer Motors in Comanche TX. Best truck ever, as my wife says. 500 mile drive to dealer was definitely worth it. Looking for a big loaded truck? Call Jeremy. It’s been a year and this truck has been a real workhorse. Pulling trees and clearing/hauling are no problem. Has been our best truck to date

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Lots of wows but some why did they do this's?

billngb, 09/14/2016
updated 03/15/2018
2016 GMC Sierra 2500HD SLT 4dr Crew Cab SB (6.0L 8cyl 6A)
9 of 14 people found this review helpful

Be sure to take this truck on an extended test drive. I was in the car business for 30 years and must be a slow learner but didn't heed my own advice. The cabin is very nice and comfortable which is important because we are driving long distances pulling a 5th wheel. Performance and towing capability are good but I think the published tow rating is optimistic. I am pulling a 14,500# unit and feel I am undersized. GMC rates this truck to pull 17,100- it's a diesel. The engine and trans are fine but the suspension is light. My other sore spot is the the sloppy steering. It's light without an load and terrible when pulling. I wouldn't recommend this product and will be not keeping it for long.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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