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Consumer Reviews for the GMC Acadia

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Overall Consumer Rating
4 out of 5 stars32 Reviews
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3 out of 5 stars

Too many service visits.

Bill Branzell, 08/26/2016
2016 GMC Acadia Denali 4dr SUV (3.6L 6cyl 6A)
I like my 2016 Acadia Denali, but I have spent way too much time at the dealers service dept. Yes it is all covered under warranty, but it is a hassle to make time to get to the dealer..... 3000 miles in 7 weeks and I have had it into the service dept. 5 times. 1) & 2) Parked my new $50,000 SUV in my garage and noticed window washer fluid leaking out onto the floor. Took it to the … dealer they couldn't find it. Rose hell and took it to the dealer again. they found the leak and fixed it. 3) check engine light, new gas cap, problem solved. 4) one week later check engine light again. Replaced some pressure sensor (emissions related), problem solved. 5) Side mouldings on both drivers doors is falling off. To the dealer again. So at 12,000 miles the drivers seat is rocking back and forth plus the side mouldings on the passenger side are coming off. To the dealer for trip #6. They ordered the wrong part so I have to come back next week and they tell me the rocking of the drivers seat is "normal OEM operation". Back to the dealer for trip #7, and they put the correct side moulding on but tell me again that the rocking is normal....I call bulls...t. I make a formal complaint to GM Customer Service. That was a communication nightmare, but eventually they hook me up with another dealer. Off to that dealer I go for dealer trip #8. They correctly diagnose the rocking as bad seat tracks, but they don't have the parts in stock so I need to go back the following week (dealer trip #9.). So after 9 trips to the dealer and having challenging conversations with GM Customer Service, my Acadia is OK for the moment, but I'm ready to trade it. Update: no problems since then, now 26000 miles.
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FAQ

What is a good price for a used 2016 GMC Acadia?

According to Edmunds.com's True Market Value calculations, the retail price of a used 2016 GMC Acadia's most popular trim, the Denali, in great condition with 84,000 miles on its odometer, is $24,298. Prices vary by trim, region and options included.

What safety features are included in the 2016 GMC Acadia?

The 2016 GMC Acadia includes standard safety equipment such as antilock disc brakes, traction and stability control, front seat side-impact airbags, side curtain airbags, a rearview camera, rear parking sensors, and the standard OnStar system with automatic crash notification, on-demand roadside assistance, an emergency assistance button, stolen vehicle locator, active intervention, and remote door unlock. The SLT trims also include forward-collision and lane-departure warning systems, while the SLT-2 and Denali include blind-spot warning and rear cross-traffic alert.
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