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Used 2014 Ford Fusion Consumer Reviews

3.9 out of 5 stars
103 reviews

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Pros
Cons
5 out of 5 stars

Almost the perfect car

Splatticus, 12/02/2021
updated 03/03/2025
2014 Ford Fusion Titanium 4dr Sedan AWD w/EcoBoost (2.0L 4cyl Turbo 6A)
2 of 2 people found this review helpful

Bought from a Chrysler dealer in 2016 with 64k miles on the odometer. Recently clicked past the 100k mark (end of 2021). The only thing that has become dodgy is the rear camera, which I don't see the point of anyway -- sometimes it works, and sometimes it doesn't. Still looks and feels like a new car. Replaced tires and battery at some point. The new tires have better traction and a smoother ride. Replaced the tranny fluid and spark plugs recently. The car handles well, although it's tuned to understeer near its limits like most appliance cars, despite the lightness of the front end made possible by the little 2l engine. The handling nannies don't interfere with wild driving; they only kick in when something ridiculous is being asked of the car. Steering feedback is light, but present -- it's easy to feel impending traction loss. It's super comfortable, no matter how long you may be stuck behind the wheel. Acceleration is brisk. Gas mileage is mediocre at around 22 mpg with maybe 30% highway driving, but hey, 240 hp, so what did I expect? A match to the EPA claims? Not gonna happen on this car. I do wish I could replace the shift table in the tranny firmware, though, to make the shifts occur at lower rpm -- this would probably increase the mpg, because boost or no boost, high rpm is the enemy of good fuel economy. At moderate acceleration, it shifts kind of hard from 2nd to 3rd, a well known issue, and Ford claims there is no firmware update to fix it, so if you're worried about damage, you can release the gas pedal for a half second when the shift is about to happen. I guess whoever wrote the firmware forgot to cut fuel and add delay during that particular shift, and there's no one maintaining the code. Anyway, I love the car and expect it to stay healthy for another 100k miles. Update: Early 2025, 127k miles. Added a tow hitch at some point. Plenty of power and braking for towing. One coil-pack failed a couple of years ago, so I changed all four, which is an easy and inexpensive DIY operation. (Diagnosis requires an OBD II code reader, which is cheap and easy to use, and the OBD connector is easy to access.) No change in the car's health or drivability. No squeaks or rattles. No rust. No decrease in power or fuel economy. Not burning oil. Also has had none of the supposedly common engine problems. Seems destined to be a nice car until at least 200k miles, namely another ten years.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Transmission is horrendous Update: still

Stephen Rust, 12/09/2017
updated 12/13/2018
2014 Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
2 of 2 people found this review helpful

I have had this Fusion back to the dealer 5 times for transmission problems. It sometimes slams into gear, stutters between gears, revs high and fails to upshift, seems like it gets confused between gears and can’t decide what gear it wants to be in. Each time the dealer says they can find nothing wrong. Give me a break. I wrote to Ford and they sent a factory technician to the dealer to check the car. Of course they said nothing is wrong. Now I am stuck with this car. I can’t sell it, since whoever buys it is going to definitely have the same problem. Never again will I buy a Ford. Update: I dread having to drive this car every day. The transmission makes it feel like you are in a bumper car. It jerks into and out of gears constantly. Gas mileage is fair at best. The most I get if I drive very conservatively is about 27mpg. Acceleration is horrible. It feels like lawn mower engine pulling a tank. Also, the Bluetooth connection only works sporadically. I hope the car blows up or gets stollen.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Engine Problems

kjvieira, 05/26/2020
2014 Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
3 of 4 people found this review helpful

We purchased brand new. I had this car for two years when a piston ring snapped and and engine had to be replaced. It took +/- six weeks and to get the car back and after driving for two weeks all of the sudden the car overheated and shut off. Luckily this happened near my home and I was literally a day away from leaving on a long road trip. I had the car towed to nearest Ford dealer. After sitting in their shop for almost a month they informed me that the dealership who did the prior work did not re-install turbo correctly and that this was not covered under Ford's warranty. They tried to have me pay them $1,500 for their "research" work. Long story short I had the other dealership fight it out with them and my car towed back to original repair dealer. Apparently when they put the engine back together they failed to properly torque the turbo bolts and this caused the refrigerant to leak ruining the turbo. It took almost two months to get my car back, totaling 3 1/2 months in the shop. I got Ford to give me an extended warranty because of all of this. Also after all of the repair work was done I started hearing "sloshing" noise coming from behind the dashboard. Took it back in and something to do with air in the coolant system, apparently this happens with this car? Decided to trade the car in before the warranty ran out. Great looking car, I loved the tech package but unfortunately a bad Ford experience for us.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Would not buy again

furCL1962, 01/09/2018
2014 Ford Fusion Titanium 4dr Sedan AWD w/EcoBoost (2.0L 4cyl Turbo 6A)
3 of 4 people found this review helpful

The transmission never shifted into Drive properly. There was a delay in shifting then the transmission would slam into Drive. Mechanics said it needed a PCM software update. The PCM and the TCM software was updated and it didnt change anything. This started occurring within one month of vehicle purchase (New). This is a known problem and will eventually lead to a Valve Body Replacement or full transmission rebuild which would be very expensive. There was constant problems with the software. The GPS was often off by several hundred feet. It would show you driving down the road except the GPS line of travel would be off to the left of the actual line of travel. The car often refused to start even with a full battery, constantly acting like it was in remote start mode where the engine is running but the power is off. Except the engine and power would both be off but the car "brain" would think differently. Because many of the systems require power to b in sleep mode, many times the battery would be dead after just a couple of hours sitting. Diagnosing a parasitic drain showed the drain was normal, but the battery that came stock with the car was not enough to stay charged with the parasitic draw that is in fact normal. Battery replacement was mandatory for a new car and should not have been. But it did fix the problem. There are many videos online with people with the same problem with the Fusion and Focus. Sitting still the glass in the sunroof cracked. The temperature was in the 70's and the car was not moving with no trees, other cars or anything else around. It simply cracked. The glass in these roofs is made to shatter. Others have complained about the same problem. This occured within about two months of purchasing the vehicle. As I was told, "It isn't Fords problem". Well it is now since we went back to Kia. After buying three new trucks and three new cars in five years we thought we would give Ford a try since we did like the Fusion Titanium when we test drove. However, that experience with Ford, attitudes in service whenever we brought it in for service and the complete 180 from our experience with Kia had us completely ignore Ford when we were looking for a new car. Bottom line. Thirty seven years of car buying and ovr 20 new cars and 10 new trucks that was our first Ford and it will be our last Ford.

Performance
5 out of 5 stars
Comfort
4 out of 5 stars
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4.75 out of 5 stars

Rented an SE 2.0 (not Titanium)

skw0123, 06/05/2014
2014 Ford Fusion Titanium 4dr Sedan w/EcoBoost (2.0L 4cyl Turbo 6A)
5 of 8 people found this review helpful

The 2014 Fusion was a fabulous surprise (I'm a 2010 Fusion SE owner). The ragged 3.0 V6 and balky six speed automatic on my old car made me wonder how good the Fusion new drivetrain could be, but words can hardly begin...granted I did get the top of the line engine choice, but the automatic was absolutely superb as well. The next great surprise was the ride. My old Fusion rides like a buckboard in comparison...all the other midsize car manufacturers should stop what they're doing and just copy the Fusion's setup. Handling seemed sharp even with the well-damped ride...it really is outstanding.

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