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Used 2014 Ford Focus Consumer Reviews

2.3 out of 5 stars
231 reviews

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1 out of 5 stars

Okay Folks Listen Up About Ford Focus 2014

texasoo, 05/24/2016
2014 Ford Focus SE 4dr Hatchback (2.0L 4cyl 5M)
9 of 10 people found this review helpful

My daughter-in-law bought this car NEW in Jan. 2015. Nothing but a big problem. Before first car payment it had to be towed in. Now a "transmission shutter" FORD deems as not bad enough to fix yet! I've been in the car myself. Totally an accident waiting to happen. Will be taking whatever course of action that needs to be taken to see this matter is resolved. Customer safety and satisfaction comes first.

Safety
1 out of 5 stars
Performance
1 out of 5 stars
Reliability
1 out of 5 stars
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1 out of 5 stars

I should have heeded warnings.

MollyRose, 08/01/2015
2014 Ford Focus Titanium 4dr Sedan (2.0L 4cyl 6AM)
9 of 10 people found this review helpful

We purchased the Titanium package 2014 Focus in August 2014. It was sort of a rushed purchase because of a situation we had at home. At first we loved it. It was comfortable and efficient and looked pretty decent for a 4-door sedan. It now (Aug 2015) has about 4000 easy miles. It has always been babied and garaged and serviced regularly. We were thinking all along "why are people complaining about the Focus?" NOW we know. At the low mileage of 4000, last night the car showed us its real performance. It started jerking and fluttering and stopping and starting, really scary on the road. Then the engine light came on. We made it home thank goodness. We're taking it to the dealer Monday and I am already anticipating a scene or non-help from what I have read on numerous reviews. This really irks me. We bought a brand-new car thinking it would last at least 10 years for us (like most of our non-Ford cars have always done). This is our very first "lemon." What happens remains to be seen, but I am not optimistic. The salesman looked us straight in the eye on the day we purchased this car and smiled and said, this is a "great little car." What a joke. He HAD to know the problems.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3.25 out of 5 stars

Transmission Unsafe

baltazarre, 03/18/2015
2014 Ford Focus Titanium 4dr Sedan (2.0L 4cyl 6AM)
9 of 10 people found this review helpful

7 months in - stranded twice by transmission errors. First one said "Transmission Overheating - Stop When Safe". Dealer in CT worked on it for five days but did not enter work into Ford system. This time received "Transmission Failure" message and car went out of gear while driving. Almost rear ended. Brought to original dealer in NJ. They found a code for a Service Bulletin about not being able to put it in reverse, which wasn't the problem, but can't find anything else wrong. Left with unsafe car and no options. Absolute junk

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1 out of 5 stars

From Taurus to Focus same issues

Mark O'Keefe, 10/28/2015
updated 04/29/2016
2014 Ford Focus SE 4dr Sedan (2.0L 4cyl 5M)
5 of 5 people found this review helpful

Several years back I had a Taurus wagon and transmission needed to be replace 3 times. Twice by ford and after going to transmission professional I was shown the cheap part Ford had put back into my transmission and was shown the upgraded parts need to make my transmission work. Transmission professional told me the same transmission was in the Ford Escort and to sell the car as fast as I could. It has not changed on the Focus garbage transmission had to visit Ford garage 4 times before transmission is replaced. I would pick up the car from ford drive down the street and pick up the mechanic to show him it was still not working. The Mechanic told me it would not get fixed until I had come in 3 times. Ford wasted my time, cost me money away from work, worried me every time I went on trip. Folks, DO NOT BUY A FORD!!!!

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

FOUND ON ROAD DEAD ...comfy to wait for help in?

christa, 07/21/2015
2014 Ford Focus SE 4dr Hatchback (2.0L 4cyl 5M)
5 of 5 people found this review helpful

roll back on hill: I have had several instances where this has almost caused an accident on the road where my car that was a safe distance in front of other cars began to roll backwards having to hit my gas or press my breaks in order to prevent impact. My car has rolled over 10ft backwards. Auto max keeps saying it's what its "SUPPOSED" to do saying that and the shuddering, shifting hard and jumping is too. Contacted Temple Tx ford and explained the situation and how we were being treated and they had us meet this time with the actual technician for ford at Automax in Killeen where he witnessed the roll back first hand and my husband having to intervene by pressing the gas to go forward before hitting a dealership car. He seemed very surprised and told us right away it was unnatural and he would definitely need to contact ford to look into it further. We went back into service where he told the Service guy what had happened, service continued to claim rolling back 10 feet or more was normal and the tech began to agree...within five minutes... we are paying extra to insure that if we have to leave it with them like we have been needing to do so much we would have a car since both my husband and I need to work. WE HAVE NEVER BEEN ABLE to use a car being told that they don't have one available and there is a waiting list to get them. They have recently bought a shuttle bus to haul everyone with. I have NEVER SEEN a loaner car by the way. they kept the car for a week only doing the one thing they only do...Reset the computer. We have done this 3 times and I will be taking it in again since my problem hasn't been fixed

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
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