Used 2011 Ford Escape Consumer Reviews
Used Escape for sale
See Edmunds pricing data
Has Your Car's Value Changed?
Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.
Stay away
MVC, 06/26/2018
2011 Ford Escape Limited 4dr SUV AWD (2.5L 4cyl 6A)
14 of 17 people found this review helpful
I have owned my 2011 Ford Escape Limited for 5 years now. I have had consistent issues the following: back up camera, I bring it in and the dealers say they fixed it but after a week, it stops working again. I call and they tell me to unhook the battery and then hook it up again and it should take care of it. It doesn't. The sync never worked, they always say the update it and it will be find but it stops working days after I bring it home. The door locks stick! I bring it to the dealer or call them and they say blow it out, there is dust inside the door! We have done that but the doors won't open again the next day. I am down to just the front doors. I can't open the back doors or the rear hatch anymore. The front doors stick but at least you can pull the handles to get out of the car. I am so very disappointed in this car especially for how much I paid for it. I am a senior and I can't afford to fix this stuff now that it is out of warranty. That's why I am only using two doors. It is the first Ford I have ever purchased, and it will be my last Ford. Stay away, I feel I have been taken advantage of by all of the dealers that have worked on my car, making me fell like they were just doing the quickest fix until the warranty ran out and then would sock me with a huge bill to make the repairs properly. Shame on Ford
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
2011 Ford Escape sever rust issuers & repair bills
Izaak, 06/15/2016
2011 Ford Escape XLT 4dr SUV (2.5L 4cyl 6A)
18 of 23 people found this review helpful
I bought this 2011 Ford Escape brand new one owner , this vehicle has rusted out under the vehicle , gas tank rusted and wheel wells, and tire rims, muffler, drive shalf basically I need a new car. I still,have 5 payments left owing on this vehicle. It will Cost 3600.00 and they were afraid when they start taking it apart I would have more expense , I was told to take it trade it in, start over. My opinion this vehicle should of had a recall on it. Ford has seen a lot of this and it would cost them a lot to do a recall . I paid 30.000.00 dollars and basically said to me go buy another one, this vehicle is no longer worth putting money in to fixing it. My air condition went out , and water gets in the door front passenger and they told me that is normal keeps it from flooding their new design. My vehicle is sitting in Ford's shop , and I have to sit and wait for them to keep passing the buck and fiqure what to do because their protocol want let them go over their managers head. Their manager that they contacted has declined their letters, and pictures. Refuse to pay for their mistakes, all reviews I am reading on rust issuers , Ford should stand behind their product and support their customers. I am out of a vehicle at this point, paid 30.000.00 dollars for a vehicle to last me 5 years . Mark Fields President of Ford, and Phil Perry executive , you can not get in touch with them. I was told to write them a letter. Really we all know how that will go. As if the president is going to take the time to read millions of letters everyday. Managers at the dealer shops have been very supported to me, trying, calling, sending pictures . They have a protocal they have to go by. It's up to me now to go out and report this so no one else gets burn like I did. I was very hurt and disappointed in Ford not excepting the dealerships managers letters 2 letters and pictures, and they would not even give me a reason why. Just no help in repairing this rust problem. They wouldn't give me a explanation or a reason. 30.000.00 6 year vehicle load hard work paying it back and couldn't even give me a call or a explanation . Talk about hurt, frustrated, upset disappointed I was shock. Dealer ship manger at Ford was shock as well. Safety of gas running out of my vehicle and smell on inside due to rust put my family in danger when driving.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
2011 Ford Escape for sale near you
Showing 3 of 49 listings
- Limited 4dr SUVMSRP: $3,84524 mi away
- XLT 4dr SUVMSRP: $3,950200 mi away
- Limited 4dr SUVMSRP: $6,200187 mi away
See all 49 listings
I love my Escape!
isolusine, 08/02/2011
2011 Ford Escape XLT 4dr SUV (2.5L 4cyl 6A)
7 of 8 people found this review helpful
I'd give my Escape a 5/5 but I have only had it a month so I can't speak to the reliability yet. I absolutely love it. I love the look of the inside & outside, it drives great and I am getting better gas mileage than I expected. So far in the first month I have gotten 28.5-29.9 mpg, with it increasing every time I go to the gas station! My commute is an hour each way, some city some highway, and it is definitely exceeding my expectations! It is quiet, the AC is quiet and works great, and I haven't had any of the leaking or initial quality issues others have listed.
Escape the problems
Ralph Genova, 06/06/2016
2011 Ford Escape XLT 4dr SUV (2.5L 4cyl 6A)
6 of 7 people found this review helpful
Very reliable vehicle. Didn't do anything other than routine maintenance for the entire time I owned the vehicle.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
SUV - ok, I guess; warranty support -- not ok
bloke2, 10/12/2013
2011 Ford Escape Limited 4dr SUV AWD (2.5L 4cyl 6A)
8 of 10 people found this review helpful
We bought an XLT w/ AWD, AT, V6 and Sync. To date we only have 21k miles on it. IMO, cheap materials, budget design, fit and finish, and paint flaws. Lack of amenities you'd find in competitors, like a button to open the tailgate! SYNC is great but has its glitches. The 3.0 V6 is noisy & somewhat underpowered for the vehicle weight. It may be the gearing because we've had the AT reprogrammed twice via TSBs. Ford really fights with the consumer over warranty issues. Had hassle to replace tailgate window over defective defroster & badly faded plastic running board. Now we have two water leaks -- 1 door and the tailgate window. We're thinking, what's next?!