Used 2018 Chrysler Pacifica Hybrid Consumer Reviews
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I Love this Vehicle!
hamptona, 03/05/2018
updated 03/09/2020
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
38 of 38 people found this review helpful
This car is a parent's dream. It is stylish, comfortable, easy to fit 4 kids, has an amazing sunroof, handsfree sliding doors, great cargo space, beautiful seats, fuel efficient, and easy and pleasant to drive. The electronic Uconnect system is awesome... when it is working. My car is just a few months old and the Electronic screen is "glitchy". It freezes, leaving me with a crying toddler, that his "show is not working." Chrysler put out a system update, but no change for us. The dealer is stumped. I love this car, but am beginning to regret the purchase. Don't you buy a new car so that you can avoid the service department? Sooo inconvenient. Update 3/2020 We have had the Chrysler Pacifica Hybrid for about 2.5 yrs now. I L.O.V.E this vehicle. The UConnect issue is now fixed, no thanks to the dealer. Chrysler automatically updates the software somehow and it is now working correctly. Occasionally it will glitch, but then I just turn it off and turn it back on and it is resolved. We have 3 kids and the automatic doors are fantastic. No pulling on a heavy trunk door, just push a button. Just love all the hands free options. The seats are great and the flexibility of the third row is ideal. I can't remember what interior colors were offered when we built the car, but I would not choose black again for the carpet. It shows too much. I would rather tan or brown. Our seats are a light grey and they don't really show dirt and look great. The navigation system is good, but I usually plug in my phone and use Android auto. etc. I love not having to go to the gas station but once every couple months. We also have a Tesla, which is the bomb... as a mom who occasionally forgets to plug in the car, having the gas tank in the Pacifica as a back up is nice. Once you get the habit down of plugging in, I rarely forget, unless I park in a different spot at the house. I really really like our Pacifica and think it is the best family car.
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EVERY DAY IS A THRILL
Tony Bifulco, 02/25/2018
2018 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
37 of 37 people found this review helpful
I can almost get by every day with a charge from the level one charger and not use gasoline. I go weeks at a time without stopping for gas and average 75-80 mpg local driving. Using a/c and heat cuts down on the mileage. The electronics makes you aware of maintenance needs and cars performance. The second row of seats pop out and with the third row down i fit 2 twin mattresses and box springs and frames with room to spare. My only glitch seems to be the control panel screen goes out occasionally and I have not had it back for service yet to get it checked out . Would liked to have had the memory on front seat position. The driver assist features are great. I don't see any significant change in my electric bill.
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2018 Chrysler Pacifica Hybrid for sale near you
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Better than expected but not perfect
Bob, 04/08/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
28 of 28 people found this review helpful
I replaced my 2005 Chrysler T&C Limited with a Pacifica Hybrid Limited. With the federal and Colorado tax credits and the mfg. and dealer discounts the car only costs me a total of $310 per month on a 36 month lease. With gas savings its even better. So to be honest the purchase was mostly financial. However the vehicle is much better than I anticipated. The electric only performance is excellent. The car weighs 600 lbs more than my old T&C but actually feels lighter, more responsive, and quicker. A delight to drive. The car is very quiet but road/tire noise and ride quality are similar to my old T&C (which is good). Wind and engine/transmission noise are non existent. Handling and acceleration are much better. Its impressive that they were able to improve the handling while not degrading the ride quality. A Level 2 charger is a must though (15+ hours vs. 2.5 hours to charge). So you need to install 240 volt service in your garage (added cost). The seats are a little to firm (my 2005 T&C front seats are more comfortable). The lack of Stow-N-Go 2nd row seats is a noticeable loss but an acceptable trade off. The dial shifter is awkward as is the Homelink in the visor (minor issues). The interior is quite luxurious (not a good as a German car but good) The touch screen is very good and the various entertainment and driving aids are excellent. The 33 mile electric range (I've actually gotten better) with a Level 2 charger covers 90% of my driving so its almost as good as a pure electric with the benefit of being able to drive long distances. And it can carry a 4x8 sheet of plywood! The combination of luxury, utility and efficiency(and eco-friendly) can't be matched by any other vehicle. If they fixed the few issues mentioned above and increased the electric range to 50+ miles this vehicle would be perfect.
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Best minivan out there
YY, 09/18/2018
updated 03/19/2020
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
19 of 19 people found this review helpful
OK, we are a minivan family. We just don't see why a family of 5 should get anything other than minivans. Previously we leased a 2012 Honda Odyssey touring. That worked well but near end of lease we had transmission problem. So we did not keep it beyond our lease. Then we leased a 2016 Kia Sedona SX. At the time, we felt that was only available minivan with all the tech (adaptive cruise, blind spot, auto high beam) and yet a 8 seater. Was super-reliable. Would have kept it but it had poor resale value - in fact the buy out was more than the actual value of the car so we passed. We just started leasing a 2018 Pacifica Hybrid Limited. A $50K car - fully loaded, but with all the rebates and dealer discounts it was substantially cheaper (~$35K). This is the most awesome car not only in terms of value, but also of its quality interior, ride and overall refinement. Drives the first 30 miles in super quiet electric mode. We only need to get gas when we go out of town. The only complaint is 1) no driver seat memory (a pain - as we are used to his/hers seat settings; 2) no auto foldable mirror - for parking in tight garages; 3) lift gate not adjustable - I had to place foam on the back of the garage door to prevent the gate from smashing into the open garage door; 4) uncertain reliability (I see all the complaint about their Uconnect theater system - but ours has performed flawlessly); 5) uncertain resale value (but it is much more discounted to begin with - significantly cheaper than a comparably equiped Honda Odyssey Elite). Update: March 2020 - only issue so far driver side automatic sliding door seem to not want to close completely - acting as if there is an obstacle and would then reopens - need to push button again to get it closed; gas tank would stop the pump way before tank was full and i had to repeatedly get it to go to fill the tank up completely (now I just leave the car "on" and observe the tank indicator) - fortunately not need to fill tank frequently due to mostly using electric. Otherwise the car is still great - very happy about the purchase.
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Awesome so far, time will tell
Peter, 01/17/2018
updated 07/18/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
16 of 16 people found this review helpful
Uconnect system did freeze, reboot on us 4x so far. Everything else has been perfect. For the weight and class of this vehicle, acceleration from stop and handling is superb! Rear seats are more cramped than the town and country I'd been in before, but that's understandable given the stow and go feature with batteries around and below. update: 7/18/2018 Uconnect stability improved greatly after OTA firmware updates, although it'll still reboot occasionally. I look forward to road trips in this vehicle...
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2018 Pacifica Hybrid Pros & Cons
Paul W., 11/30/2017
updated 08/11/2022
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
80 of 88 people found this review helpful
UPDATE! My rating for our Chrysler Pacifica Hybrid has gone form 4 stars to 1 star. In February 2022 we received a safety recall notification from FCA ( Notification Z11) that 2017 and 2018 Chrysler Pacifica Hybrids have a potential High voltage system fire hazard and not to plug-in charge our vehicle or park it near any structure or another vehicle. FCA states the vehicle is safe to drive however I found a picture of a Chrysler Pacifica Hybrid that caught fire and melting down on a highway. I contacted FCA numerous times via phone and email and after 6 months after the notification was told FCA has not identified the cause and therefore has no solution. We can't safely use our Chrysler Pacifica Hybrid and Chrysler is only willing to compensate us with a $100 gift card or $60/day for a rental. A $100 gift card is a joke for the inconvenience and there are no Hybrid van rentals available for $60/day. First items posted below are new. The intermittent tail gate failure to close was finally resolved with replacement of the tail gate actuator. (New 1) - Like many new cars the Chrysler Pacifica Hybrid does not have a spare tire. The tire size on the Chrysler Pacifica Hybrid is not stocked by most tire stores and if not repairable they can be very expensive. A tire failure can ruin a vacation or even a trip to the store. There is no room to carry a spare. (New 2) - when plugged in and charging at the higher rate with a 240 volt charger be prepared for a periodic loud fan noise under the hood when the battery/electronic cooling system fans turn on. Sounds like a jet in our garage. (New -3) - Tail gate on occasion stops and reopens when closing. Dealer reduced frequency with a tail gate calibration however the fail to close still randomly occurs. Original posts: (1) The biggest concern - will the 2018 Pacifica Hybrid be eligible for the $7500 federal tax credit? As of today the government website, https://www.fueleconomy.gov/feg/taxevb.shtml shows only the 2017 model with a tax credit. The dealer misled us if we don't get the tax credit. Update below - we did get the federal and state credit. (2) No driver memory seat even in the Limited model - pain when drivers need different seat & mirror settings (3) The "REAL" hybrid mpg once the stored electric charge is depleted after ~35 miles, is ~30 mpg with a mix of freeway and city (4) Tailgate opening height is not adjustable like the Odyssey - tailgate intentionally opens high for tall people and will likely hit the garage door when parked inside and then automatically close (5) Many of the controls are embedded in the display - in some cases would have preferred actual switches (6) The 120 volt charger that comes with the car will take 14 hours to charge fully depleted batteries. Will need to spend ~$600 for a 240 volt level 2 charger and have someone do the wiring for a quick 2 hour charge. (7) Very limited on storage compartments. (8) Mixed reviews on the 3rd row seat head rests and access. (9) The driver seat is not comfortable for short folks, edge of seat hits in the back of the knee joint (10) The U-Connect display has failed 8 times in two months, so far display recovers after ignition is turned off for a period of time. Failure modes include (2x) totally blank non-functional screen (ironically back-up camera display still works), (1x) back-up camera locked on and did not turn off when driving, (1x) vertical blue and white strips - could see icons but couldn't select, (4x) display asked for radio security code blocking rest of display. THE GOOD: (1) Handles well, nice interior and exterior design (2) Looks like we will get the CA environmental $1500 rebate and qualify for a CA green HOV sticker (3) UPDATE 7/2018 - We received the Federal $7500 tax credit, a CA environmental $1500 rebate check, $400 from SCE and the HOV sticker. (4) UPDATE 7/2018 - After multiple visits to Chrysler dealers and communicating with the Chrysler U-Connect rep - after 6 months Chrysler replaced our radio which had been frequently failing. Chrysler installed a refurbished replacement radio and we have had no further problems. In addition Chrysler gave us a reasonable cash compensation for our inconvenience with the radio.
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U Connect theater systems corrupted
KK, 05/08/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
52 of 58 people found this review helpful
A few months ago, we purchased the 2018 hybrid pacifica limited brand new, fully loaded, $50k. The U connect theater system has not worked since we purchased the vehicle. The dealership was unable to fix the corrupted system, and we were told there was no fix available. I was told ALL of the 2018 theater systems have this issue, and that my system could not be replaced or repaired. So, I am stuck with a brand new vehicle with a theater system that does not work, and even under warranty could not be fixed. I spoke to several Chrysler representatives, spent countless hours on the phone, and the customer service was horrible. Had I known that Chrysler does not uphold their warranty guarantees on their VERY expensive systems, I would have bought a different vehicle.
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An expensive toy at $50,000
D.P., 09/20/2018
updated 12/01/2020
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
35 of 39 people found this review helpful
I used the car for one week and then it would not start anymore. There is a switch inside the hybrid battery that got stuck in the open position. Current could not flow back to the power train. I had to use a towing to send it back to the dealer. Remember a brand new car. Turns out that the whole hybrid battery had to be replaced. The repair took one month. According to the dealer, Chrysler-Detroit was trying to find the best route to fix the problem without replacing the hybrid battery. But one month? This is a strange situation considering that this is a brand new car with less than 400 miles. It seems to me that this is pinpointing to a design flaw. I filled the tank completely before the car stopped working. Gas was available. Why not shutting down the hybrid system when it stops working and go to 100% gas power train? What if the bug had occurred on the highway while I was driving? Not a pleasant thought. I bought the Chrysler Pacifica Limited for the extended security package which is quite impressive. However the basic security, a running car, is not warranted. We were planning to make long distance travels with this car. What if that sort of problem occurs while I visit Canada or any national park in the middle of nowhere? I bought a new car exactly to avoid reliability problems. This is a car designed to be driven in cities and suburbs where road assistance is easily provided. I wanted a tool. It looks like I got a toy, an expensive one. Update: After multiple unsuccessful attempts to get my car fixed it became evident that the dealer did not have the necessary expertise. I used the lemon law and got a refund.
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Buggy / Bad Interface Design
Lori G, 06/09/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
26 of 29 people found this review helpful
We bought the hybrid Pacifica 6 months ago. We had never owned a Chrysler before and were a little nervous about that, but it was the only pluggable hybrid minivan on the market. That's really the only thing we like about the vehicle. We've had lots of what seem to be software bugs - inability to turn off climate control, Uconnect theater screen goes black (video player unusable), software upgrade errors, screens locked, prompting to re-enter anti-theft code again and again, etc. We called the dealer and they were unhelpful. My advice is to wait until a better car maker has an option.
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Two strikes
Rose M Brethen, 09/17/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
24 of 27 people found this review helpful
We traded our 2013 Ram 1500 Laramie Longhorn 4x4 for the 2018 Chrysler Pacifica Hybrid. Loved everything about it until the first check engine light at 8 days old with 450 miles on it. The same check engine light codes continued to come on. The dealer would reset them and were unable to resolve the problem. They finally Involved Chrysler engineering and still couldn’t resolve the issue. They suspected a software issue with they battery charging system. It was 1 of 3 in the nation at the time. Chrysler bought it back and we replaced it with the same vehicle different color. At 450 miles the same problem occurred with the 2nd van. Same software issue. Bottom line, in 10 weeks we spent 51 days in 8 different loaners, spent 60 plus hours of our time, several thousand dollars, plus untold time on the phone. This has also had an unfavorable impact on our credit. After all was said and done, Chrysler bought the 2nd van back as a lemon. We replaced it with a 2018 Jeep Grand Cherokee Trailhawk that we are very pleased with.
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family extremely happy and save
Freddy florida, 10/07/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
7 of 7 people found this review helpful
just buy this minivan two months ago, never drive a comfortable and luxury car, dealer delivery with a full tank i driven this beautiful machine for 3800 miles and i stil have a quarter tank, just love it, and i thanks chrysler to bring so much saving with on this minivan to our life. plus i will get $7500 tax credit on my taxes i do recommend to family members and many many friends
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Amazing Technology!!!
Bill Smith, 09/05/2019
updated 03/09/2023
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
7 of 7 people found this review helpful
We've owned a 2018 Pacifica Hybrid for 2 years in the past and now a 2020 Pacifica Hybrid for 2+years. We had great reliability experience with both cars: never had any problem with the 2020 and only a very minor problem with the 2018 (a loose seat adjustment switch needed tightening). Our driving is 90% all electric getting ~80 MPGe in a 5000 pound, 7 passenger vehicle that drives like a dream in electric mode: quiet, responsive & extremely comfortable! On long trips we'll average over 33 MPG in hybrid mode. Chrysler deserves to be selling a lot more of these. I am perplexed at the consumer reports extremely poor reliability ratings for the Pacifica Hybrid: it doesn't fit with my experience at all.
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Unbelievable!
Jim, 10/15/2018
updated 11/20/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
11 of 12 people found this review helpful
We are now approaching 5 months of ownership. Nothing - nothing - disappoints on this terrific Plug-In Hybrid. The $40,000 + price tag is nothing to sneeze at, but thanks to the $7500 Federal Tax Credit its much less of an issue. And kudos keep coming in from expert reviewers to support my perspectives on build, quality and value. For example, check this out from CNBC published November 16, 2018: https://www.msn.com/en-us/autos/autos-hybrids/the-2018-chrysler-pacifica-hybrid-is-the-best-family-car-you-can-buy/ar-BBPCAvA Honestly, this is probably the best overall vehicle we've ever owned and that stable includes Honda (1), Toyota (1) and Lexus (2).
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7 years, 4 months - 163,000miles - still LOVE it!
Jerry Gentes, 08/06/2018
updated 02/11/2025
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
19 of 22 people found this review helpful
Update at 7 yrs, 4 mos: 163,000 miles. Still love it! Had latest recall handled in 24 hrs by my local dealer. Considering a next vehicle only because I'd like to have AWD and Chrysler has not seen fit to add electric motors to the rear wheels of this Pacifica PHEV. For the long distance driving we do in this van, I'm not quite ready to go full-electric. Looking at AWD plug-in hybrids, likely Toyota or Lexus. Jeep's new Wagoneer S is smaller than I want. Lexus TX 550h+ is a candidate. But I will still miss the space of this van. Expecting to see another 30,000 miles on this before I let it go. Update at 4 yrs, 4 mos: 100,000 miles. Still love it! In June '21, drove to IL to CA on I-80 and then back on I-90 & 94. Handled beautifully with plenty of room for grandkids and lots of stuff inside. We brought a cargo shell (20 cu ft) on the trip. Sometimes it rode inside; sometimes on the roof. The "hidden" roof rails made it easy to pop them up when in use and back down when not needed. In Sept, the van took us to the east coast again with no issues. Be aware of the 100,000 mile checkup - mainly the cost of platinum spark plugs! Dealer did what was required and skipped what I asked them to skip. (I do tires and oil changes elsewhere.) Ready for the next 50,000 miles. Only new vehicle that will convince me to trade it in will be same PHEV with added electric AWD. Waiting on you Chrysler! They're doing it in Jeep models; bring it to the Pacifica. Update at 2 yrs, 10 mos: 62,000 miles. Runs great, no recall issues in past 2 years. During stay at home time (COVID-19 etc.), I didn’t need gas for 2 months while putting on up to 30 miles a day for errands in town - all electric. Chrysler needs more ads to help people understand what a game changing vehicle this is. Original: Edmund’s got one thing wrong on their review. The 2nd row seats DO slide front and back - 5 positions in all. The only gripe on the seats is the cushioning is a bit firm. (Still love the seats in our 2001 T&C Limited the best!). But, after 20,000 miles, I LOVE this van. It gets awesome gas mileage! Just drove from IL to MA - 1160 miles - 32.8 mpg! I got 29 miles, at highway speeds, from the initial electric charge, but could not charge the battery after that. It still ran over 100 miles on electric (!), using brake regen and coasting down hills. It is all automatic - I just drive! (First 10,000 miles, highway MPG was around 27.5. At about 13,000 miles it appeared to be well broken in and began seeing 32-33 mpg highway consistently.). Also, love the Adaptive cruise control - makes stop and go slowdowns due to construction a breeze. And we decided to bring along two trim recliner chairs, 40” high. No problem! Stow the rear seat in the floor with a couple hand pulls, and the chairs both fit easily leaving 4 seating positions with luggage room. I have had some issues with recalls, but all have been handled by my Chrysler dealer with minimal hassle.
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great car, but media center screen broke
Claudia G, 02/21/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
18 of 21 people found this review helpful
I love the car. Really wanted a plug in hybrid mini van and this was the only one available. Mileage is fabulous. Too bad that the media center screen broke after only 3 days. There seems to be a problem because even after 3 months of this happening I still do not have a screen replacement....!!!!!!
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Saving gas is not worth risking your life!
C.R., 10/02/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
19 of 24 people found this review helpful
5 day old 2018 hybrid Pacifica with 250 miles loses braking and power steering when engine stalls during a three point turn. Car was headed towards curb with pedestrians. Braking felt mushy at stop sign before but became unresponsive while in turn. Standing on brakes and cranking steering wheel still led to hitting curb to come to a stop. Fortunately traveling at a very slow speed. Car left family stalled with oncoming traffic on both sides. Attempted restart for 2-4 minutes while traffic continued to back up on both sides continually an increasingly dangerous situation. Car restated. Had car towed to dealership. Too terrified to drive it.
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Nice Van
Todd, 12/14/2017
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
13 of 16 people found this review helpful
Classy interior, minivan exterior. Traded a Toyota Sienna that I had for 6 years for this. Immediately noticed how much less space is available behind the 3rd row (still much more than any crossover/SUV) and how nice the long sliding middle row seats were in the Sienna. Also miss the dual glove boxes, the amount of space in the center console, 4 one-touch express windows and the 3rd row venting windows (these are more minor inconveniences to me that I'll get used to not having). Other than those few items, the Pacifica Hybrid is a great vehicle. Hard to believe it is only 6 years newer than the van it replaced as the technology is unbelievable.
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Love the PacHy!
Mike Yu, 07/22/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
7 of 8 people found this review helpful
This car is amazing. Great fuel economy (even without the battery), great features, and so comfortable. Feels like I’m driving a luxury car!
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A classy gas miser
Leslie, 01/18/2019
2018 Chrysler Pacifica Hybrid Touring Plus 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
7 of 8 people found this review helpful
Dodge has really done this right. I wanted all of the latest safety and electronic gadgets and it has them all. The interior is classy, like a more expensive car. The ride is smooth and quiet. We have had the car for four months and have gone to the gas station once. We live in a mid sized city and all of our errands have been on pure electric. I have to say that the car handles in electric mode extremely well. You pay a premium for this van but you are getting an excellent car with mind boggling gas mileage. Overall, we are super happy with it.
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A game changer
Dr. T Rex, 05/31/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
12 of 15 people found this review helpful
The Pacifica Hybrid is the first all new vehicle from FCA, and it shows in spades. This van is a joy to drive. Limousine like comfort with all the doodads. I purchased the subtle red with a beautiful mocha interior that rivals any luxury car. The seats are perfect for the mid size male. The height adjustment for the drivers seat barely suffices for the 5ft tall female driver. The lack of a memory drivers seat is a minor nuisance. The visibility is superb for such a large vehicle. The driving dynamics and the hushed sound levels and the comfortable ride make it the ideal vehicle for the over 65 tweeters who schlepp around their 90 year old parents as well as their adult children and grand children. The EVT transmission and the range blow away the gas only version. You will need to install a level 2 charger in your garage to get the most out of this vehicle. I am getting 34 mpg in combined city and highway driving. The infotainment system is second to none. I think this vehicle is a game changer and puts Chrysler back on the map. A great Uber Black Vehicle if one is so inclined. I am 65 and this is probably the last vehicle I will purchase. It exudes competence, excellent build quality, esthetics and comfort. Forget the snobby SUV. You do not have to be a vehicle snob to see the relevancy of this vehicle for everyday chores or the long distance road trip with your extended family. Kudos to Chrysler.
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Beauty is only skin deep
Anthony, 12/07/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
14 of 18 people found this review helpful
I am proud to have taken the leap into the realm of electric plug-in vehicles. I was ready to step away from gasoline only vehicles but knew I was taking a chance at buying the Pacifica hybrid when it’s only been out less than a year since the first major recall that removed it from the market. I was hoping that buying the re-introduced model would have resolved any problems. But since ownership there have been already two recalls. My rearview camera has very odd color rendition especially transitioning from the garage and entering day late. I frequently get a message on my infotainment system to enter a security code to unlock the radio. Most recently after charging in my garage all night. The hybrid van did not start accessories worked but the vehicle would not start. I had to tow it to the dealer. They have been unable to reproduce the problem after three days. I currently have 10,000 miles on the vehicle. I am quite unnerved that source of the problem has not been found. I predict I will take possession of my vehicle again without this problem being resolved. I expect to wait for the van to stop running or fail to start either in my garage or worse, hundreds of miles away on a road trip. My trust and faith in this Chrysler product is seriously a question. My kids love the seats and comfort and are oblivious to the electrical problems! Interestingly, the installed interactive screens are used by kids to connect their devices to watch movies, youtube, etc.
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Love our Pacifica Hybrid!
Mike, 01/29/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
9 of 11 people found this review helpful
This vehicle has everything, it has great mileage, is comfortable, and handles well.
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Pacifica plugin hybrid
rhc13, 03/21/2022
2018 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
4 of 4 people found this review helpful
Great to drive 16000+ miles on 4 tanks of gas. The cars' computer does not indicate that but I know how little gas I have purchased. The majority of trips are around 30 miles local travel. Wish it had just a little more plug in power since this is the limit of battery only range. Original tires are no good in snow. I have not installed winter tires. Van is too low to the ground and scrapes plastic bumper when entering some driveways.
Very happy but has some questions.
Bern, 12/28/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
8 of 10 people found this review helpful
Let me start by saying this van is great. But I'm not getting the promised 30+ miles on full charge. I average about 20-25 even at the best most efficient driving (not going past 55 mph). I tried everything, no A/C, no heater, no radio but the best I could get is about 25. My drive unfortunately everyday averages 30 which is why I jumped into getting Pacifica. I am using an installed level 2 charger which works well. It however stops at 80% charging and there is no setting I can force charge the van to 100%. The level 2 charger (indicating 80% charge) is consistent with the 20-25 mile range it actually does. The van LCD panel and light indicator shows 100% charge though. But the performance range is definitely in the low 20 miles. I may have to bring it to the dealer to be checked.
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UFO Mothership with Zero Inertial Drive
St.Cloud, 11/02/2018
2018 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
10 of 13 people found this review helpful
Amazing minivan, it's almost comical that the van is getting way better MPG than my compact cars. Saves time, less frequent visit to the pump which almost always needed at the least opportune time (eg. rushing to airport, work, dr. apptment etc). The 6 cyl ICE engine is also velvety smooth, can't say the same about 1st gen Chevy Volt and Ford CMax, engines - too underpowered in the later, which means the they're noisy when driven on hilly road. A great way to save the environment, if you have kids and haven't been thinking about the greenhouses and the havoc it's wrecking in the world, then shame of you. At the same time this is way more practical than pure BEV, which runs into issues doing road trips ie. ICEd chargers, broken chargers, long wait time, charge taper off etc., etc. In the city which's 80-90% of your driving, it'll run purely on electric. Runs 100% electric for my commute, charge at home and at work. Savings at the wallet? Don't just look at the gas vs electric bill, consider the brake pads that you save, the less frequent trips to the dealers for oil change. If nothing else consider that slash and burn agriculture saves a ton of money too, may even lower food prices, at least at the beginning that's until the chicken comes home to roost. If the cost isn't prohibitive to you, do the right thing, your kids and grand kids will thank you later..
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False Advertising for ability to tow
Deb, 05/05/2019
2018 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
10 of 15 people found this review helpful
“Best in class-towing capability of 3600lb”. When in reality, if you add a towing package, it voids the power train warranty. The owners manual YOU DONT GET UNTIL YOU OWN THE VEHICLE says very plainly, “This vehicle is not permitted to tow.” Shame on you Chrysler! I got suckered. Save yourself the headache and go with a car manufacturer you can trust, like Honda.
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2.5 stars
Kimchi, 12/12/2022
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
4 of 5 people found this review helpful
I wanted to love this vehicle so much, but in the last 4 years and 55k miles we have had so many recalls and warranty repairs that I just do not have a lot of confidence in the vehicle. Not to mention that the dealership is always super backlogged so even a scheduled repair/recall is a nightmare. I'm giving 2.5 stars because the ride is so smooth and the van is so comfortable, but I just felt like it was always in the shop for something. We had to replace the vent shutter twice because of the dash clicking sound, we had to replace the control arms and repair the steering column, the battery holder breaks on the earphones, we had to have one of the dvd players replaced, all in 4 years plus all of the recalls. We had our 2013 town & country for 5 years and 99k miles and never had any issues. This van was a headache.
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Awesome vehicle with safety and fuel efficiency
Krishna puttagunta, 05/21/2019
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
2 of 2 people found this review helpful
I was driving 2016 BMW X3 and bought this van few days back. So far, the acceleration on electric and hybrid is amazing . The electric torque gives a good feeling of quick acceleration and did not get the feel that I am driving a big van. I bought new 2018 Pacifica limited and based on my two days of driving , I am getting 33 miles per full charge of battery and switched to gas. You may get bit more engine noise and lag in torque in hybrid mode initially but after some time it smoothens out and vehicle performs fine. I am yet to check fuel estimate on hybrid mode . Regarding the safety features, they work great. The lane assist smoothly glides your vehicle into lane and you don’t have to stress out much to keep the vehicle within lane like I used to do with bmw , similarly the camera and park sensors are of great help parking , taking out of garage and checking surrounding especially when in school. I even had active breaking come on and save me from colliding during my travel on busy highway . The pain point so far is that the side view mirrors don’t have electronic folding options and you have to fold them manually, it is pain to do so when taking in and out of my garage . Other problem I had was that the I forgot to close cap for plugin point and vehicle did not warn me and when I backed out from garage this cap got scratched on side wall. So far the vehicle is great for my daily commute of 38 miles
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Parts take forever
Rod Howard, 01/25/2020
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
4 of 7 people found this review helpful
While we love the van it has spent more than a month in the shop in just over a year of ownership. Almost all of the time is waiting for parts to be available. Bought this van late in 2018, it is a very nice car, likely the most comfortable car we have ever had and our very first van. After a month I went out in the garage to find the floor covered in antifreeze, got it into the shop to find it had a cracked radiator. After a few days it was fixed and all was well. Fast forward to December of 2019 and the heat goes out and an engine light comes on right before Christmas, got it into the shop where they took a full day running diagnostic finally saying they found a loose connection tightened it and all was fixed. A few days after Christmas we are in the road with kiddos heading 6 hours away to visit family for the holidays, we are a few hours from home when the heat goes out again and the engine light comes on. We keep going without heat for the trip and get it into the shop on January 4, 2020 right after we got back into town. That was three weeks ago now and the shop finally left a message today that they got the parts to fix the heat and the heat was working. They also said it did not clear the code and needed another part and that I should have my new van back in one more week. So if I finally get my van back next week it will have been in the shop for close to 5 weeks in just 15 months of ownership, very sad. I would think Chrysler would look to have amazon do their distribution as they seem to be able to get about anything one could want delivered in a matter of days.
Kuestionable Kuality
Jim, 04/02/2020
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
4 of 7 people found this review helpful
We bought the van at the end of 2018 to get the tax incentive, not a rebate! The van was an early 2018 build and the last one in the dealer inventory. I should have looked closer as this one was full of defects. Check engine light while being while in prep; they reset it saying it was because of the gas cap. (it's part of the fuel door) After a few days, light on again. 4 days in shop for isolation valve. Then the clunking started;, in the doors and front suspension, the dash had a defect that they said I might have done. they performed service on the wheel bearings and couldn't find the door noise. The 'bearing' got worse during the first road trip. The front strut was replaced. They ordered a new dash cover after it started to bubble in a different area. I couldn't schedule battery charge time; exterior trim misaligned and hard to fill gas tank to full are some more problems. They fixed the charge problem, but there are still rattles/clunking/popping noises coming from the doors and got another check engine light. It was an engine stall, light was reset. The van drives nice, quiet and gets great mileage. The first year I only drove it 9000 mi. 18+ days in shop.
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Transmission failure at 29,573 miles
Samantha, 01/13/2022
updated 07/18/2022
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
3 of 5 people found this review helpful
We had some standard challenges with our Pacifica, but nothing major. Took it in for a few recalls. Maintained it well. Then at under 4 years and not quite 30k miles, the vehicle died with no warning while we were going 80mph in the left lane of a major highway. We’re lucky we weren’t in an accident. We were towed to a dealer who diagnosed transmission failure. Chrysler replaced it but couldn’t tell us what caused it and tried to blame me. Now, 6 months later it has a major open safety recall with no proposed fix. I HATE this vehicle.
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Fire the interior designers
T2, 01/27/2018
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
5 of 12 people found this review helpful
It is impossible to know what the interior designer were thinking when the decided on the selection of colors for the interior. WHITE (Alloy) for a steering wheel and the door sills. This is a family vehicle, that means kids in and out - these sills will be dirty and scuffed very quickly. Also no grey choices, just brown, white and balck (seats only). Last item is the fact that it can not town ANYTHING not even a bike rack......
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3 time electrical system failure
Sad owner of unreliable car, 11/12/2021
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
1 of 2 people found this review helpful
I bought this beautiful blue minivan excited to be part of plug in hybrid world, and gas mileage is wonderful when it works It is fully loaded with all the wonderful safety features and parking assist for parallel and perpendicular, but the car’s electric system has now failed for the third time. The last time was only 2 months ago. Both times electrical system has gone out it has sat for 6 weeks or more waiting for them to figure out what was wrong with it. I expect similar this time and am initiating an inquiry into lemon law/buy back. The car only has 31000 miles on it, and it is super cool even as a minivan, but it is terrible that it spends so much time broken. I am sooooo disappointed. I am relieved to report that third failure was due to the regular battery NOT the EV system and that this time the repair is only one business day. I will NOT be initiating a buy back/lemon law for this event if the returned vehicle works because normal batteries fail. It is still ashame that the electrical system completely shuts down, so that you can't even get the car into neutral to be towed, so Chrysler has work to do on future iterations, but I am less disappointed and not ready to give up on it anymore
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Excellent luxury family vehicle.
Solution4u, 07/07/2020
2018 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
0 of 1 people found this review helpful
So far I love this vehicle. It handles great, excellent fuel efficiency for daily commuting as well as family trips, and all the luxury options I was looking for in a high-end vehicle.
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