2015 Chevrolet Colorado: First Service
April 6, 2015
Soon after our 2015 Chevrolet Colorado took a Line-X bath, an oil change message popped up in the instrument panel. Oil changes are calculated by the onboard computer separate from the scheduled service intervals recommended by the manual. We planned things this time to get the oil change and 7,500-mile service performed simultaneously. The manual prepared us for a tire rotation along with a variety of inspections and fluid checks. I made an appointment to visit Puente Hills Chevrolet at 10:45 AM on a Friday.
I must have looked pretty ragged when I pulled up to the service area because nobody made eye contact with me for several minutes. Eventually an advisor introduced himself and brought me to his office. There was no place to sit, so I was left to stand awkwardly behind his shoulder as he checked-in the car. Service would be completed in an hour, he said.
So I sat down in the customer lounge, unpacked my laptop and started to work. Unfortunately, my inability to connect to the dealership's WiFi prevented me from doing something productive during my wait, like gathering information for a new blog post or watching Car Bros videos.
The Colorado was serviced, washed and ready to depart 45 minutes later. Chevy's maintenance program covers service for the first 2 years or 24,000 miles, whichever comes first.
My dealership experience was fine. On one hand, maintenance was performed quickly and the advisor didn't waste my time suggesting unnecessary services, as we've experienced elsewhere. On the other hand, the lack of timely acknowledgement when I pulled up was a letdown, as was the wonky WiFi signal.
Total cost: $0.00
Total Days out of Service: None
Cameron Rogers, Vehicle Testing Assistant @ 7,613 miles