Used 2009 Cadillac Escalade ESV Consumer Reviews
Not a Platinum Experience
We decided to go the extra mile with the ESV Platinum. Love the vehicle overall, dealership experience at Naperville Cadillac not so good. Strange that there is no supplement to the owners manual for Platinum features, like mag. ride control, heated/cooled cup holders, and seat back video systems. Some fit and finish under par (creased alum. dash trims, sloppy body panel fits). Heated/cooled cup holders malfunctioned immediately. Warranty service? We've been waiting a month with no parts still. Audio/video system is great - 5 TV's! Kids love it. Cooled seats work much better in my STS than in this vehicle. White carpet and lower door panels? Who at GM had that idea? Smooth power!
Best big SUV
I've owned most of the big SUV's and this is by far the best. We are on our 2nd one. Great ride, acceleration, breaking and comfort. The exterior styling is great and the nav system is very good. This is not a city car though. Parking is a pain in garages, etc, but that's the trade off with the size and comfort.
- Base 4dr SUVMSRP: $6,999206 mi away
- Base 4dr SUVMSRP: $11,800292 mi away
- Base 4dr SUVMSRP: $11,995451 mi away
Piece of CRAP!
I bought this car with only 20K miles on it. It has been NOTHING BUT PROBLEMS! I am a mom of three children. THE only thing good about this car is it can fit all of my children in it and their friends! Other than that, its awful and always being repaired at a certified Cadillac dealership. I have a filing cabinet knee deep with repair bills. I finally had the car paid off last year, the car had 87k miles and the engine blew. I had no choice but to put a new engine in it or the car would of been a complete loss. The radio has gone out THREE times. The radio installed is $1,300 I'm sorry but a radio being replaced three times is absolutely ridiculous. I will not be purchasing another Cadillac. I'm sorry but for the amount we paid for this vehicle, its not worth it. I'm so disappointed in Cadillac and hope no one ever has to go through what I have.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Just towed to repair shop
Latches on center counsel don't work, have to wrestle the cup holders open, told by dealership engine has major problems, heated seats went out, trailer hitch cover wont stay fastened, rubber on side of luggage rack is coming off, black insulation showing in between front bumper, passenger side door handle is half way detached! On star makes a weird noise in winter, drivers side seat motor is on its way out, oil level light won't go off even after resetting after oil change, engine is loud, battery tested bad, rust between front & rear door, factory remote start has like a 10 ft capability,
Not worth the money
What do you buy used for $50K? Answer a low mileage, late model Denali for $30K and save the $20K. The dealership experience was top of the line. But we are having the black paint redone, interior detailed and some work completed under warranty. We have had the unit for 4 weeks and driven her 5 times. We are so spoiled by having 20 yrs of experience with Lexus, decided to try the ESV since it really looks so wonderful. Get past the looks, this isn't worth the 70K new and questionable if worth the $42K we spent. If I ever decide to be more positive about this experience, I will write you an update.