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Consumer Reviews for the INFINITI QX60
Read recent reviews for the INFINITI QX60
Run far away
Scahail, 11/16/2023
2023 INFINITI QX60 SENSORY 4dr SUV AWD (3.5L 6cyl 9A)
I bought a new QX60 in august of 2022. It has been nothing but a nightmare since the very beginning. When I first bought it, it began malfunctioning in numerous ways and I brought it in repeatedly with dozens of videos of proof of the car malfunctioning. Since they “couldn’t duplicate” the issue they refused to do anything about it other than check that the software is up to date. I even … brought it in clearly malfunctioning at one point, but my service advisor conveniently forgot about that. Now, over a year later, it has been in the shop countless times for a total of months at this point. They have replaced, according to my repair records, at least 17000$ worth of things that were covered under warranty but my car is now malfunctioning worse than ever.
They FINALLY agreed to repurchase it, after months and months of gaslighting. Even blaming a CHARGING CABLE plugged into the back seat of my car for all of my problems at one point. The problem is, they are inaccurately applying my states lemon law and not properly acknowledging when my car qualified as a lemon. They are trying to not acknowledge or reimburse me for all of the time my car has had problems, stating that all of the times I brought it in from the beginning don’t count because they didn’t actually do a repair, even though I was BEGGING them to fix it. Infiniti is claiming my car just now qualifies as a lemon, ignoring my repeated attempts from the beginning to try to get my car fixed. My dealership even falsified my service records for one of my visits, masking a repair attempt that would have qualified it as a lemon sooner.
Infiniti is claiming that they don’t have to reimburse me for nearly as much as if they properly followed the laws set forth by my state. They are trying to cheat me out of as much as 14,000$.
Be very weary of this company. Save yourself the headache and avoid these cars at all cost, especially the QX60.
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