"Dealing" With The Doors - 2011 Toyota Sienna SE Long-Term Road Test

2011 Toyota Sienna SE: "Dealing" With The Doors

December 05, 2011


I dropped the Sienna off at the dealer this morning to address the automatic doors which periodically don't fully open when activated by the interior or exterior handles. I was able to duplicate the problem at the dealer.

Here's how that conversation went:

Let me set the scene: The van is under the canopy and the service writer, Katie, is sitting in the driver's seat having already witnessed the door stuck in the open position. Now we've closed the door manually and are re-opening it in an effort to duplicate it sticking while she's watching. And, sure enough, after a few attempts, it sticks again. Here's what was said:

Katie: You opened it awfully fast.

Me: OK, but I can't be the only customer who opens the door fast.

Katie: It takes at least a second for the mechanism to work. Try opening it more slowly.

***I try -- more slowly -- a few times, and it works every time.***

Me: It's erratic and it doesn't do this every cycle, but it happens every time I drive the car.

Katie: We'll check it out, but I don't see or hear anything wrong with the mechanism.

And neither do I. But it doesn't open the door every time. And that's a problem. How rapidly the handle is pulled seems rather irrelevant.

The dealer is supposed to call back this afternoon. More to follow.

Josh Jacquot, Senior editor

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2011 Toyota Sienna Research