Used 2020 Toyota Mirai Consumer Reviews
Used Mirai for sale
We have a limited number of reviews for the 2020 Mirai, so we've included reviews for other years of the Mirai since its last redesign.
Don't buy or lease Mirai
Han Kim, 04/23/2021
2017 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
12 of 13 people found this review helpful
I purchased a 2017 certified Mirai from Longo Toyota. Price was very attractive and the complimentary fuel card worth of $15,000 made me thinking that it was a no brainer. I heard that the hydrogen stations were quite bothersome because periodically they ran out of fuel, but I decided to buy the car. The car itself has been okay but the people at Toyota are not ready to support the customers. 90% of the time, fueling stations are indeed out of fuel especially on weekends. Only place that you are guaranteed to get the fuel is Torrance station. On my way to Torrance, tire went flat and this was the second time that the tire went either flat or ripped off in half. It must have been the bad batch of tires that the dealership had installed. I had to call "FREE" roadside assistance and they refused to take the car to the tire shop. They could only tow it to the nearest dealership from where I was. Long story short, it took me 4 hours to tow my car to the dealership and I found out that only few numbers of certified Toyota dealers can service Mirai. If you ever run into an issue which you require help from Toyota, don't waste your time calling Toyota for help. If you leave far away from the certified dealership, your car can't be serviced elsewhere. If you file a complaint, you will be offered with $100 VISA gift card without sincere apologies. I used be a big fan of Toyota but I would never buy Toyota brand again. Any potential buyers, don't let the complimentary fuel card make a bad decision.
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Great car only if you can get the fuel
Vinny, 10/27/2021
2018 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
6 of 6 people found this review helpful
I've had the car since Dec 2018. I like the car itself a lot. I enjoy the boost it offers at traffic stops, (not as good as Tesla if you are wondering, but good enough to beat most non-sports Gas cars). I enjoy the features which usually are only offered in premium trim, such as adaptive cruising, heated front AND back seats) I also definitely enjoy the free fuel I'm getting which is clean for the environment. You shouldn't buy the car as it depreciates from the listing price of 50+K to about 11K in 3 years, which I only paid around 15K for. But I didn't have to pay any additional cost for fuel or maintenance. The clean energy rebate covered my down payment. For that kind of monthly repayment, it's hard to get a car with all the nice features offered by this one. Now to the Cons. First of all, Toyota has some weird obsession with their own smartphone integration, they simply won't support Android Auto. I think this is finally fixed in their 2022 models, but their navigation system is on Mirai. I had to use my phone for navigation. That's about the only complaint I have for the car itself. Now the worst part of being a Mirai owner is how much time and effort you waste on getting the fuel. There's a few problems for this. 1. The supply chain of Hydrogen is super unreliable. Early 2019 there was an explosion at local refinery and damaged the hydrogen delivery truck fleet, we had sustained hydrogen shortage for about 3-6 months. And we had another shortage in the Bay area in Aug/Sep 2021. 2. The stations itself is super unreliable. You may see a station has fuel, and by the time it's your turn, the station would shut itself down for a good 10-15 minutes. Every refill takes an hour even if there's only 2-3 cars in front of you. And there's the risk of not getting any. Sometimes, even if the station is working, you may only be able to get half tank. I did some research online and understood that the stations usually have a main tank and an intermediate tank. The hydrogen is pumped into your car from the intermediate one, which also needs time to refill from the main tank. This works fine if there's only one or two cars at a time, but when there are 20 cars lining to get filled, the intermediate tank would lose it's pressure and can't put anything into your car. Refilling the intermediate tank takes 30-40 minutes. This means everyone have to refill more often, which means more traffic at the station, and longer queues each time you go. I've seen multiple Mirai parked at the hydrogen station as they probably don't have enough to make a round trip. Around Aug 2021, most of the stations near my home is offline, the supply chain had another shortage so about one station is getting one to two refills a week. I once went to a station at midnight, and there were still about a dozen Mirai waiting in the queue. For three days in a row, I go to the station, wait for an hour, then the station is shutdown. It was really frustrating. So that's my experience with Mirai. If their supply chain of Hydrogen can be more reliable, if they can fix the station technology so it doesn't have to wait 10 mins between refills and always fill up to full tank, then it's a really nice car to lease. Otherwise you'd be very likely to spend your Friday nights contemplating your life choices at a hydrogen station (wish I could attach a photo here).
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2020 Toyota Mirai for sale near you
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High Price for no infrastructure or support
Rebecca Urban, 07/29/2019
updated 02/08/2022
2016 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
13 of 15 people found this review helpful
When I bought this car the dealer showed me a bunch of stuff comparing the predicted resale value against other green tech. This car costs $60K, 2.5 years later it is worth less than $10K. Fuel costs have gone up and there is even less of it available. Despite the ridiculously high fuel costs Toyota offers no continued support and you will have no way out because the high price tag and plummeting value mean that you are stuck. Don't buy this car until the infrastructure develops another 5-10 years. Update 2/7/22 - Ended up paying the difference to get out from under the car. Rating is the same.
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The mileage range per full tank keeps reducing
Granteton, 12/09/2019
2019 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
14 of 17 people found this review helpful
Overall, the Mirai is a good car. One thing that's really bothering me is the total mileage range per full tank keeps reducing every time I refuel. The first refuel after I got the new car, I got about 290 per full tank (this is an estimation in the dash meter immediately after you refueled). The more I drove and refueled, the range kept decreasing. I just refueled yesterday a full tank and it gave me only 212 miles range. Toyota said this is a 310 mile range car, but I have been using this 2019 Mirai model only for 4 months. I took it the dealer and they could not find any issue with it. They kept saying it depends on my driving habit, but no, this range isn't about my driving habit; it is about how many miles per full tank of fuel right after refueling. Is anyone experiencing the same with this mileage issue?
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Horrible car experiene,free fuel, but hard to find
Ken Post, 11/19/2018
updated 05/20/2020
2018 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
17 of 21 people found this review helpful
It is absolutely horrible to keep fuel in this car. If you like 5 to 10 car lines to get fuel, the get one. They advertise 310 miles per tank, but I get more like 210 miles per tank. The stations are often out of fuel or broken. 3 weekends in a row last summer 2/3 to 3/4 of the stations were out of fuel. There were long lines at the few stations with fuel. Up to 10 cars in line to get fuel. The system that tells you which stations have fuel is UNRELIABLE. There have been over a dozen times in the last 6 months where the system said there was fuel and I could not get fuel from the pump. I have called the fuel company and been told that a station was online while I was standing at the pump and could NOT GET FUEL FROM THAT STATION. It keeps getting worse as they add more cars to the road and add only minimal extra capacity. I have asked if I can return the car because it has gotten so bad, but Toyota has refused to do anything. I am VERY UNHAPPY!!!!! Now they are selling the used Mirai's that came off of leases. You get 3 years of free fuel, but after the 3 years, the cost of fuel is outrageous. Current it's $70 for about 210 miles and the fuel price keeps going up.
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