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Used 2013 Subaru XV Crosstrek Consumer Reviews

3.8 out of 5 stars
84 reviews
5...

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Pros
Cons
4.5 out of 5 stars

LOOOOOOOOOOVE this car!

shaina0707, 05/03/2013
2013 Subaru XV Crosstrek Limited 4dr SUV AWD (2.0L 4cyl CVT)
5 of 5 people found this review helpful

I've only had my Crosstrek about 3 weeks now and I've put about 700 miles on it. I drive a mix of city and highway and have been averaging 28.8-29.1. My mom bought one a month before me and she drives only city in a busy shopping area, so she is not the most fuel-efficient driver (quick starts/stops). I absolutely LOVE this car - it handles so well, feels so secure and solid on the road, very comfortable, has all the conveniences I need (heated seats, rearview camera, HD radio, etc), and on top of that both my mom and I get compliments (esp the wheels) wherever we go! I love driving this car and am excited for the AWD in winter - this drives much better than my RAV4, glad I switched to Sub!

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4.5 out of 5 stars

I would buy this car all over again!

katysubie, 08/20/2013
2013 Subaru XV Crosstrek Premium 4dr SUV AWD (2.0L 4cyl 5M)
5 of 5 people found this review helpful

This is my 2nd Subaru - my first was a 2006 Outback 2.5i Limited. I was sad to trade it in but I am so SO thrilled about this Crosstrek. First of all, the appearance is sweet - I have gotten so many compliments on how sharp-looking the car is (which is what I thought, too!) The interior is also really nice and very comfortable, with all of the creature comforts I wanted in a vehicle (heated front seats, tinted windows, iPod hookups, etc.) I bought the car in a 5-speed manual and I have had nothing negative to say about the pickup and the power for this size vehicle. The gas mileage is as advertised, which I imagine has to do with the manual transmission. I will continue to buy Subaru.

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4.38 out of 5 stars

After 9 months review

rivernsnow, 09/20/2013
2013 Subaru XV Crosstrek Premium 4dr SUV AWD (2.0L 4cyl CVT)
5 of 5 people found this review helpful

Nice Little SUV. Cool looking! Sufficiant power, but not a sports car. Steady pedal application versus jamming it down, eliminates most of the comments about droning or response. Very comfortable front seats, Great road hugging performance! Rides rougher than expected. It's small so with two adults and a toddler on a road trip it's really packed to the max. Like Edmunds review said, does not get advertised mileage. Expect 25.5- 26 MPG average Using 89 octane brings it up to 27- 28 Bad - can't power or remote entry lock without arming alarm. If you use a sub key/non remote entry key, alarm wakes neighbors at 5 AM. Manual locking not available on rear hatch!!! No air vents for rear passengers

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2 out of 5 stars

Nice ride at expense of tire wear and Oil use

Shelly Marshall, 09/05/2015
updated 03/24/2017
2013 Subaru XV Crosstrek Limited 4dr SUV AWD (2.0L 4cyl CVT)
16 of 20 people found this review helpful

I updated this review because I've learned more about the Crosstrek that applied to me since I traded it in. (I feel sorry for the ones who bought it after me) My update will appear at the end of my original review which is here: I like the feel of driving this. Good points is the MPG (unless the wind blows against you then it drops by 10 MPG--that is not a joke! ANYTHING but during downhill and you lose the great mileage) I have a cage in back for little dogs--and I like the way that works. The storage is wonderful. easy to see out windows and easy to drive in traffic. Down side. Cloth seats stain when you sneeze! Horrible how bad the seats look in just a few years. I wish I had gotten leather. Very noisy on the road--good thing noise doesn't bother me too much but it drives others crazy. The worst thing about the vehicle is the tire wear. The vehicle is not worth it because it eats tires like crazy and the dealers and Customer Service for Subaru both handle this fact as if it is your fault. This is what dealers in Arizona, California, Utah, Montana, and Alaska have actually said to me: a) its your driving b) its out of alignment (fixed THREE times but never corrected tire wear) c) its because you carry an ice chest and food in the back when you travel d) its the 300 lb motorcycle trailer you pull e) its all the potholes you hit f) it must be heavy passengers that you carry in back g) its your toy Pomeranians that you carry in a cage in back h) its the tires you buy It's not any of those things. At 70,000 miles, I was on my 5th set of tires! The first set went out at 19,000! What is up with that? The last set of tires I bought were rated hard tires (602) with a 60,000-mile warranty and after only 25,000 miles Subaru in Fairbanks refused to rotate the tires because they say I need new ones, AGAIN! It was Anchorage Subaru who told me if I bought the hard tires and they wore out that fast, that the tire company would honor the warranty. I figured it was a good solution to badly wearing tires--problem was, when the tire company saw the tires, they blamed the Crosstrek and refused to honor the warranty. Incredible. I own a 2013 CrossTrek. Something is very wrong with the tire wear. Soft tires get 15,000 and hard rubber gets 25,000--that is not right. Buyers beware. (You will find more reviews like this about the tires on the Internet). There is either something wrong with the Subaru I bought or with he crosstalk in general. My second major complaint is the customer care department. The problem showed up at 19,000 when I almost killed myself on bald tires. That is when the excuses began. Even though I had a 60,000 mile or 3-year warranty, they strung me along until the warranty ran out--paid for one alignment and then kept telling me, "this time it will be different" . Once the warranty was out, I was out of luck even though there was something definitely wrong with the vehicle and I began the process at 19,000 miles. The only thing Subaru did for me besides string me along until the warranty ran out was align my vehicle, buy one set of tires and assure me they wanted to take care of the problem--which never happened. Hollow words, really. I will never buy another Subaru. Not because of the tire wear and something being wrong with my vehicle, things go wrong! I own a business and nothing is ever 100%. so I cut slack for businesses. The trouble is the warranty was not honored--not the one that came with the original purchase or their extended warranty. I expected better from Subaru because they have been good in the past-but this was ridiculous--to blame me (who has driven for 40 years) and make sure that they did not correct the problem and let both my warranties run out. I wasted a lot of time and money on this problem--and as far as I'm concerned, Subaru owes me the money back from my extended warranty because they did not honor it. I have kept all my records and pictures and even a few tires--if someone does a class action, I'm in. UPDATE 9.21.16 There is a class action--but not on the tire wear--on oil!!!! And that was one of the problems I had. The car went through LOTs of oil. I kept running out and I mentioned it several times. Once It was only 500 miles after an oil change. I called the dealer who changed my oil and they said they probably forgot one quart! I was so far away from that dealer that I didn't bother to take it back to them (they are in Ogden and I was in Arizona). The oil light came on a lot and I asked several Subaru dealers what was going on and they claimed there was nothing going on--acted as if I didn't understand cars. Now there is a class action suit about the oil--I probably put in an extra 5 quarts when I owned the vehicle so it isn't worth my time trying to find receipts to join the suit but I can take the time to warn others about the way Subaru strung me along on TWO issues and their warranty was worthless! I really believe they should refund me the money paid

Safety
1 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

disappointed.

Ira Blackburn, 11/07/2015
2013 Subaru XV Crosstrek Premium 4dr SUV AWD (2.0L 4cyl 5M)
7 of 8 people found this review helpful

We bought new 2013 Crosstrek knowing its limitations. We have 40,000 miles on the odometer and took it to the dealership to diagnose a noise in the front end. The Dealership diagnosed a broken front strut and a $700 repair. I've never heard of a car breaking a strut at 40k that wasn't wrecked or abused. We've gone from loving it to WTF? and hating it.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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