Used 2020 Ram 1500 Consumer Reviews
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Ram customer service is the worst!!!
Christy Hates Ram, 04/01/2020
2020 Ram 1500 Lone Star 4dr Crew Cab 6.3 ft SB (5.7L 8cyl 8A)
113 of 164 people found this review helpful
Here's my letter to RAM, COMPLETELY IGNORED: I purchased a truck from one of your dealers to tow a camper that I was going to purchase. The truck was loaded with trailer brake control and the giant mirrors. The dealer mentioned that Ram trucks with the Hemi can tow 11,340 LBS with no mention of gear ratios. The gear ratio issue came up when I went to purchase the camper only to find out that my truck was not build to tow more than 8,000 LBS (even though it has a "tow package") due the 3.21 gears that are installed in the truck instead of the 3.95 gears that should have been in the tow package. I contacted Ram customer care, they sent me to the dealer only to get two insane options (swap out the gears for a full retail price of $6,000 or trade the truck at a $18,000 loss). I've had the truck for less than 6 months with less than 10,000 miles. I went back to Ram customer care only to get "I'm sorry there's nothing we can do". The dealer took advantage of me, a single widow of a disabled veteran that is on a fixed income to sell a truck that was ordered/built in a way that made it unsalable. Nobody without plans of towing would buy a truck with those ridiculous mirrors and nobody that had plans of towing would buy a truck with the non-towing gear ratios. An unscrupulous RAM dealer took advantage of me and my only hope was with RAM corporate only for them to tell me to take a hike. RAM needs to step up and take care of this situation, swap out the gears or exchange the truck. Please forward this to the powers that be so this can be handled in a proper way.
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New Ram Trucks Have Know defects
blackhawk791, 12/20/2019
2020 Ram 1500 Longhorn 4dr Crew Cab 4WD 6.3 ft SB (3.6L 6cyl gas/electric mild hybrid 8A)
145 of 215 people found this review helpful
I purchased a new Ram and the Navigation system doesn't work. All the 12" screen Ram truck navigation systems don't work, and they don't inform you before you purchase it, won't take it back, and cannot fix it. Uconnect who makes the system admits its a know defect and there is no fix yet. I've been fighting this since July and the dealer, nor Chrysler will buy the truck back. Getting a good lawyer and going after everyone who lied, didn't divulge the truth and wont take the truck back. Don't buy and Chrysler product. They are not part of the Better Business Bureau and now I know why. Mine is 5.7 liter, which isn't even listed as an option for this review. Limited. The liability for lemon laws is different for know defects, check out where you live. For us, the liability is the cost of the vehicle, if the defect was know to Chrysler, there is no liabilty limit and even individuals who lie and even falsify documents to support Chrysler are personnally liable. $$$$$$ don't get taken like I did. I'll never stop informing customers of this terrible organization I will never deal in any Chrysler product including Jeep, Fiat etc
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2020 Ram 1500 for sale near you
Showing 3 of 172 listings
- Lone Star Crew CabMSRP: $18,99515 mi away
- Laramie Crew CabMSRP: $36,99121 mi away
- Laramie Crew CabMSRP: $35,5007 mi away
See all 172 listings
Great truck
Tony Caprone, 04/18/2020
2020 Ram 1500 Laramie 4dr Crew Cab 5.6 ft SB (3.6L 6cyl gas/electric mild hybrid 8A)
11 of 15 people found this review helpful
Solid all around. Laramie interior features are great. The V6 is perfect for my needs, got alot of trash talking that only V8 is a must, however I'm not hauling loads or trailers daily. Great on gas mileage. Only issue is you have to do a few more steps for the uconnect navigation system to work. Waiting on updates from Chrysler. Also only had the truck a few months- noticed both rear interior door jam under the rubber molding have slight cracking of paint. Going take it in for touch up.
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2020 with all the frill without the pills
Agree130, 01/16/2021
2020 Ram 1500 Big Horn 4dr Crew Cab 5.6 ft SB (3.6L 6cyl gas/electric mild hybrid 8A)
12 of 17 people found this review helpful
Where to start. We leased this 2020 with the hopes that we would get more reliability with it being brand new rather than buying used again. We have had the truck 6 months. I am very distraught and severely underwhelmed. It has all the options but the v8. Turns out shoulda had a v8. The 6 cyl is very underpowered. Gets less than 15mpg average. Add a small utility trailer unloaded and you are getting 10. It struggles getting up to speed. Meaning 65 mph is honestly all it wants to do on the freeway any faster and it is screaming. The transmission slips which is amazing considering how long this screamin toddler takes to go at all. Operating rpms at 45mph 1600. It does this really cool thing with the auto start/stop feature where it only performs half of the task. One really special feature is the sound this this things stereo cant put out. Oh there is also the issue of hitting bumps...dont do that unless you are holding on and warn others to brace for impact. My fiance is a big fan of the night time visibility because if you park close enough to your camping spot you might just be able to use the headlights for reading. The other day i was driving down the freeway flying doing 65mph rpms at 2300 and suddenly the truck put itself in park but only according to the dial and dash...thats right i was still driving but was some how in park. Best part was when i got off the freeway it would not go turns out it was now in park. It goes in for service on the 18th im hoping that they come out and say something like welp looks like we sold you the display model and change it out. At least that would explain all of the other special features like brakes that sound like a dying goat. There are so many problems that it would normally be depressing the only light working in this situation is the 1 at the dealership when it comes on 2 years from now when they open because ill be waiting to give this waste of metal back.
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2020 Ram 1500 Rebel Nightmare
RAD, 02/03/2021
2020 Ram 1500 Rebel 4dr Crew Cab 5.6 ft SB (3.6L 6cyl gas/electric mild hybrid 8A)
8 of 11 people found this review helpful
After driving a 2001 Ford Excursion for 17 years I decided to treat myself to a new truck. I previously owned a 1996 Dodge Ram 1500 and loved it. I considered Ford, Chevy, and Ram, but ultimately purchased a 2020 Ram 1500 Rebel (hemi) in 12/19. Within two weeks of driving noticed that water was leaking into the cab. Carpet extremely wet under driver side floor mat. Terrible odor of mildew as a result. Ultimately determined to be a leak in the A pillar. After months of battling with the dealership and Chrysler, Chrysler purchased it back under the lemon law. I was allowed MSRP towards MSRP on another vehicle. Ordered another 2020 Ram 1500 Rebel. It now has 15k miles on it. Horn has gone out and right/front fender well liner has come loose. Never had it off road. These may seem like minor issues but very annoying considering problems with the first one. NEVER AGAIN. Should have bought a Ford. My son is still driving my 2001 Excursion.
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