2015 Porsche Macan: 10,000-Mile Service
December 29, 2014
As we mentioned in a previous post, our 2015 Porsche Macan S just hit 10,000 miles. That meant it was time to bring it to our local Porsche dealership for its first service. We also needed to exorcise the demons in the infotainment system and a parking sensor malfunction that Mike Magrath reported the day before we were set to take the car in. The sonar-based sensor, which sounds when the Macan approaches a mass at low speed, was triggering while passing slower vehicles on the freeway. We made an appointment for a Thursday at Beverly Hills Porsche and readied our wallet.
The 10,000-mile service was a relatively straightforward oil change and multipoint inspection. The infotainment system randomly restarting was a known problem and would be easily addressed with an update. The sensor required probing and experimentation, and I was told the Macan would at least need to stay overnight. We asked for a loaner vehicle and moments later, left the service bay in a Cayenne.
Our service advisor gave us his cell phone number and sent updates several times throughout the Macan's stay. Porsche tech support was consulted for the parking sensor problem, which extended the Macan's absence through the weekend. On Monday, our advisor texted us to say the oil change was completed and the nav system software updated from version 4.63 to 4.73. The dealer was unable to trigger the parking sensor problem and wanted us to duplicate the error on a test-drive. We could not make it fail predictably, so we asked for the car back instead. He texted back a few hours later, informing us that they replaced the sensor anyway.
We picked the Macan up early the next day. The infotainment update and parking sensor replacement fell under warranty. Nine quarts of oil at $9.50 each seemed reasonable, but $2.50 to top off the windshield wiper fluid was hilariously lame.
Total cost: $418.12 ($270.00 labor, $85.50 oil, $33.40 oil filter, $9.72 O-ring, $2.69 aluminum seal ring, $2.50 windshield washer fluid, $2.27 oil disposal, $12.04 tax).
Total days out of service: 4.5
Cameron Rogers, Vehicle Testing Assistant @ 10,061 miles