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Used 2021 Lexus RX 350 Consumer Reviews

4.0 out of 5 stars
47 reviews
2...

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Pros
Cons
3 out of 5 stars

Worst transmission and build quality

Eric, 11/25/2021
2021 Lexus RX 350 F SPORT 4dr SUV AWD w/Handling Package (3.5L 6cyl 8A)
12 of 13 people found this review helpful

Traded in 2018 model and felt a downgrade overall. Worst transmission at low gear to mid gear shift, observed slight fit mismatch of interior and exterior components. Perhaps this is a result of less Japanese build and more American factory works. Very disappointed for a Lexus fans.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Buyer Beware

Buyer'sremorse, 09/03/2022
2021 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
19 of 22 people found this review helpful

I am posting this to hopefully warn others about the decline of Lexus: 2021 Lexus RX 350. My husband and I have each driven a Lexus RX 350 since the mid 90's without a single issue. I bought a 2021 RX 350 i November, 2020. In October, 2021, my friend was driving it on a road trip in Hot Springs, AR. Long story short, as we sat waiting to join the traffic the car just sped off by itself at full speed, causing a fault accident. At the time, I thought my friend had just had some sort of mental lapse. However, in January, 2022, the identical thing happened to me. I filed a complaint with my local Lexus, Austin, TX. It was inspected locally, and the only feedback that I got from the October accident was that "your friend must drive with two feet", which she absolutely does not!! Then, I had to submit a mountain of paperwork to Lexus corporate. In April, they sent a gentleman (3rd party person) to inspect it. I got nothing but a bunch of symbols from him. I received an email as my formal response to my complaint, stating "no accident found"! I guess there wasn't; they had the wrong date for the date of the accident!! I have been lied to, jacked around all over the place, and they won't even return a call now. Additonally, ever since I've owned the car, there is a place in the seat that pokes me; it's never been an issue until this past week when I ended up with sciatica. I won't bother taking in it, because they will just say "nothing found"! I will never purchase another Lexus ever!! There is something very sinister going on. Worst of all, I have to disclose it to the next buyer, but I have nothing in writing to substantiate their false claim of "no accident found"! Buyer Beware!!

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5 out of 5 stars

Lexus RX350

Steve, 01/14/2021
2021 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
10 of 11 people found this review helpful

Great SUV. Reliable and safe.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Re: My fourth

Togatown4, 02/22/2021
2021 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
32 of 39 people found this review helpful

Since 2011 my family and I have bought Rx350’s. Each time we have upgraded to eventually get the 2021 luxury package. Amazing, well built cars, that engulf you with luxury.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

2021 RX350 fsport

Kevin Walls, 09/09/2021
2021 Lexus RX 350 F SPORT 4dr SUV AWD w/Handling Package (3.5L 6cyl 8A)
13 of 15 people found this review helpful

Purchased this car 2 months ago to replace my 2013 RX350 (None fsport). The throttle response in regular drive mode is absolutely horrible. I have to drive in sport or sport+ mode to get better driving response. But, still not the best. My 2013 is quick off the start. We still have this car. Anyway, after 5K miles on the 2021, I am seriously thinking about selling it.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
1 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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