Used 2017 Lexus RX 350 Consumer Reviews
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Expected way MORE from Lexus!
waldograph, 04/30/2017
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
75 of 87 people found this review helpful
Me and my wife bought this RX350 almost a year ago, and she drives it 75% of the time. We are in our early 40's,our first luxury vehicle, previously owned: Isuzu, 2 Hondas, Toyota, Mazda, and 2 Subarus. Recently we took a road trip from Chicago – Miami ( 3,000 mile R/T). Vehicle currently has 15,000 miles and after I read all the mixed reviews I decided to help the undecided. Except for 2 free scheduled maintenances (5,000 and 10,000) car was never in service for any issues. Exterior design: you will either love it or hate it, no comments here, it is a matter of opinion. The good: 1. Luxury interior design with quality and soft materials. 2. Very roomy and quiet cabin, with absolutely no “plastic” squeaking. 3. Comfortable ride, not too soft, not too firm. 4. Very quiet up/down window operation. 5. Lots of room in the back seat. 6. Adjustable rear seats. 7. Great basic speakers. 8. Very convenient front heating seats. 9. Under the trunk floor actual spare tire, not like European competition just repair kit. The bad: 1. Grinding (drone) noise while slow take off around 1,500-2,000 rpm. Reported to Dealer during scheduled maintenance and the answer was: vehicle is operating normally. 2. Transmission forcing higher gears / lower rpm’s to save gas, this makes Eco and Normal modes annoying, Sport mode okay, keeping higher rpm’s and lower gears makes the drive a pleasure. 3. While idle, lots of vibrations of steering wheel, gear shifter and center console. 4. Throttle response is very, very slow (measured 0.6s). 5. When I start the car during cold months, it makes constant, a loud knocking “diesel like” sound in the engine, disappearing as vehicle warms up. Complained during 10,000 maintenance, and technician takes me to another brand new RX350. We started it and it sound like mine. He explained that high pressure fuel pump in the engine when it’s cold makes this type of sound and this is normal...? 6. Using the infotainment is very difficult, and screen menus are not intuitive at all. 7. Never know if AC is on or off, no indicator light or “old fashion” basic on/off switch. To check if AC is on or off you must go thru complicated 4 menu screens...unbelievable! AC compressor defaults to on, even when it's 10F outside. 8. Trip odometers switches are hidden on the left side behind steering wheel. Even when stopped it is hard to locate and re-set trip odometer. 9. The front passenger door needs heavy force to close. I oiled it and closing is a bit smoother. 10. On the passenger side the chrome window trim has about 6 dents which we discovered the next day after we purchased. It looks like someone who installed the trim in the factory did this damage. 11. Transmission is confusing sometimes and not sure what to do, hesitates when you give gas. When you add gas the throttle slowly responds and you ends up with one of two: rabbit jump, or turtle motion! 12. Automatic rear hatch closing or opening very, very slow.13. No beep signal when vehicle is locked from the key fob, you are never sure from the distance if vehicle is secured. 14. Tiny holes on the seats makes it easy for crumbs to get stuck in 15. Not even an option to order heated rear seats. Think, and make your own decision before heading to store with your 50,000.
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Probably my last Lexus
Longtime Lexus Owner, 01/19/2018
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
8 of 8 people found this review helpful
Been a Lexus owner since 2003. This one measure up in so many ways, but the noise, drone, and vibration though the pedals, steering wheel and center console are terrible. Lexus tells me that's the nature of this model. My Chevy truck is a dream to drive compared to this one.
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2017 Lexus RX 350 for sale near you
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- Base 4dr SUVMSRP: $27,50022 mi away
- Base 4dr SUVMSRP: $22,266In-stock online
- Base 4dr SUVMSRP: $22,686In-stock online
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noise in low speed
mike, 02/10/2017
updated 02/21/2018
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
23 of 26 people found this review helpful
this rx350 has been in shop three time in less than 6000 miles viberates or grinding noise mostly on take off . hesitates when you give gas.they donot have fix. lexus will not stay number one if this is what they putting out. six months later still has noise lexus has no fix. lexus factory men come down and drove my rx and said it was characteristic of the rx350. so if you buy one and it has drone noise you are on your own.
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Still the best in its class
Happy Lease Customer, 10/07/2016
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
28 of 32 people found this review helpful
After years of waiting for a same size Vehicle to dethrone the Lexus RX, I gave up looking. The Lexus RX is and has always been the best all around ride in its class from the very first day it arrived here. Comfort & Safety & Handling were always its best points and now it looks great too. Highly recommended. I've driven from New York to Florida in this Lexus and I would never drive anything else. Just try to get anything close to this machine for the price? Impossible.
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Terrible for a Lexus -- can't wait to sell it.
Unhappy Lexus Owner, 01/02/2018
2017 Lexus RX 350 F SPORT 4dr SUV AWD (3.5L 6cyl 8A)
38 of 44 people found this review helpful
I was coming out of an Acura MDX into the Lexus RX 350 Fsport. I am very disappointed in the vehicle and with Lexus. 1.) The cars with headsup display come with a windshield that causes headlights and streetlights to be duplicated (like being cross eyed). After taking pictures and getting a Lexus service tech to ride in the car in darker weather, they agreed there was a problem. At first Lexus (corporate) said it was defective glass and replaced the windshield. When the problem still existed they found an engineer that knew that there was different glass for cars with HUD. Their solution was to put the glass from non-HUD equipped vehicles into my car. This glass then made the HUD blurry and duplicated and rendered it useless. I eventually got my money back for the HUD since it's now useless. During this experience, I found that using polarized glasses eliminated the problem. I shared with Lexus dealer and corporate and received the response "we trust our engineers to solve the problem." So I found a solution that costs about $100 -- a clear, polarized window film would solve the problem. Instead they want to break the factory seal on the windshield and put in a $1500 windshield rendering the HUD useless. 2.) I have less than 15K miles on the car and have rattles in the drivers door and the roof. Of course the dealer cannot reproduce the issue. 3.) Rear hatch struts weren't lubricated correctly and squeal loudly. 4.) Entertainment software usability is very poor and not intuitive. It doesn't remember your last media setting and turns off when using bluetooth connections. 5.) Mouse is too sensitive and creates a safety issue to use when driving (even after adjustment). 6.) The overall fit and finish of the car feels cheap. When shutting doors it sounds like hollow metal slamming. I've had lower end cars that don't sound like that. 7.) No remote start without a paid subscription. For a 2017 luxury car, how can this not be a standard feature? 8.) The Mark Levinson stereo is definitely not worth the money. It is NOT surround sound, not tuned to be balanced for different music types, and sounds like the rear speakers don't work. The base stereo sounded better. There are some nice features on this car, but it is significantly lacking overall quality in many areas putting it below low end car makers like Kia and Hyundai. The biggest issue is how I've been treated by Corporate Lexus when dealing with the HUD windshield issue, but combined with everything else this car is a huge waste of money.