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Used 2017 Lexus RX 350 Consumer Reviews

3.7 out of 5 stars
115 reviews

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2 out of 5 stars

It's exactly what I need at this stage in my life

fred, 04/07/2021
updated 01/30/2025
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
3 of 4 people found this review helpful

I had a 2009 Infiniti G37, and loved it and it was actually cheap to own. Unfortunately, I ride bikes, I have a house that needs repairs, and hauling gack from the lake to the compost facility. So... replacement time. Besides, it had over 200k on it. In late 2020 I bought a 2017 RX350 with 18,000 miles. Premium with NAV, 20 in wheels, 12 speaker, and all the safety stuff. It's mostly good with about 7k added to the odometer with one scare. The lane keeping actually tries to steer the car to keep it in lane, but on curves it does get it wrong sometimes. Quick trip to the dealer to get that feature turned off. I don't mind the buzz thru the steering wheel, it gets turned off if you signal a lane change. It handles well, I suspect it accelerates faster than my 1982 Mustang GT did. I did find that the mouse works best if you have your wrist planted on the console, less jiggle. It loses a star for the tires. They have absolutely no business on a car like this, They're afraid of snow. Update: So, the LKA has an issue when you use the cruise control. It has a tendency to do the ping pong from side to side. It wants to go left for a while, then right. But only on cruise. I turned off the active assist and only had the vibrate on and it still happened. On the making the car more user friendly, how about a single button labeled TOW. It disables the rear ICS, and it would be nice if it also shut off the alarm just for the rear, The front collision detection is pretty good. The car in front of me stopped, and it started the warning just as I was hitting the brakes moderately. Update. I found out the Nav system was obsolete when the car was brand new.beginning in 2018 they went to a subscription service and stopped updating the map. My car isn't eligible for the subscription. The nav adds how many thousands to the price? Update... It turns out the Nav on my car was obsolete when it was built. 2018 cars could get in on the subscription service to keep the maps current. They knew it was going to happen, and they still released a nav system they weren't going to support for even 1 year. I'm at just over 90k, and the rear shocks started leaking. Local garage suggested Monroe shocks. I called my normal mechanic and he found he could put OEM Lexus shocks in for only $5 more. Reviews said the Monroes were very good, but the OEM was a little more refined on the ride. Outside of that, the car is doing well. I did have the battery replaced 6 months ago. It turned out it was still the original battery in the car.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

Great Ride-Instrumentation Poor

Rudy, 03/14/2017
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
6 of 10 people found this review helpful

Great ride but the instrumentation is not for the "Grey Hairs"! Control switches are scattered about and difficult to read. Software has nice features but requires a smart phone. Phone Tech Support is lacking as agents are NOT really knowledgeable about all the features. Gas mileage on a recent 1,200 trip averaged about 25 MPG. Frontal view is terrible as it is very difficult to judge where the "real" front is located......be careful!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Love The Vehicle, However intermittent noise

Ron, 05/16/2017
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
3 of 5 people found this review helpful

Purchased Vehicle March 11, 2017. I Love The RX350 AWD. Lexus did a great job with this vehicle. I have just one irritant, there is a intermittent noise or vibration that occurs from time to time with no associated speed or condition. Every time I took it to the dealership and went on the test drive with the technician the noise did not occur and we drove the vehicle under all sorts of condition for more than an hour. So we have not been able to duplicate the issue currently. For now the noise has stopped. My fear is that it will comeback, I just wish I could get the noise to occur with the tech in the car. I'll just have to wait and see if it returns again. Over all I'm thrilled and love this vehicle. RLP.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

The best of all SIX

Mr. Tom, 01/05/2018
updated 07/13/2020
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
3 of 5 people found this review helpful

We sold the 2017 and now have a 2020 Of all the the many features that are on this vehicle, the ones that benefit us the most are; HUD (Heads Up Display), oversized front windshield, visibility from the headlights, road stability and cruise control with radar. Of all the SUVs we have owned (6) in total, the 2020 RX 350 is even better than our 2017. With 65,000kms we traded up to a 2020 RX350. It has more features than the 2017, but we were disappointed that it did not have a style change. We expected 2020 to be the year to have a major design change. We are still very happy LEXUS owners. We sold our 2017 RX 350 to the same family that bought our 2015 ES350. They have a standing order to buy our vehicles because of the low mileage and the condition. They know we would only sell them a trouble free vehicle. The 2020 RX350 is so far trouble free and more sound proof than the 2015 or the 2017. It handles beautifully and takes road bumps without shattering our teeth. We also like the light grey interior leather. No, it isn’t hard to keep clean. Black interiors are hot and not very exciting. We like the contrast to the black exterior. Our buyer is waiting to trade up to our 2020. That will be when there is a design change.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Great ride....Poor Instrumentation

RPHBucks, 03/19/2017
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
2 of 3 people found this review helpful

The ride is great and the interior is quite comfortable. Luggage/Cargo space is minimal. The instrumentation with it's many switches are scattered about and some are difficult to read without their display lighting on. Some software features do not work and I've been waiting over 2 weeks for their telephone support to fix the issue. I understand I'm not the only one with software issues. Their support personal are not very technically savvy with different answers to the same question. Acceleration is not very quick with a noticeable hesitation. Would probably have purchased another Audi knowing what I know now. Lexus has tried offer a high tech car, but, can't get them all to work and then their support is inadequate.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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