Giving a single star due to droning noise and vibration issue and the hesitation issue of the 8 speed transmission.. please check out the details at club lexus online forum.. there are detailed discussions on these 2 issues (vibration & noise; hesitation) with the new RX 350.. Lexus gets an F grade on the RX re-design. BTW 450h, the hybrid version seems to be fine as it is not impacted by the above said issues... stay away from gas version until Lexus fix this issue.... my 2 cents.. disgruntled owner of a $59K MSRP 2017 RX 350.
I had two Toyota Highlanders before this Lexus RX350 FSPORT. The latest Highlander was an 08 Sport model. I got an FSPORT for the tighter suspension because the regular RX350 is supposed to be a little squishy for handling. I also test drove an Audi Q7, Porsche Cayenne and Macan, Acura MDX and RDX, BMW X5 and X3 and a Highlander hybrid. Every one is a good SUV, but as a total package including reliability, I liked the Lexus. I have 5,500 miles on it right now. I have pushed it hard on a very curvy road to the neighborhood and it handles very well. There is just a hint of wanting to break loose when pushed to the limit, but body lean and steering are as good as it gets for an SUV. A Porsche might beat it, but not by much. The seating is comfortable, but my right knee wants to bump the underside of the dash or the center console when driving (I'm 6'1"). The seat and wheel move out of the way to enter and exit - nice touch. Mark Levinson sound system is very good and road and wind noise are hushed. Tons of safety features on my vehicle...radar cruise control is nice but ...more later, blind spot monitoring works very well, lane keeping assist is nice but can be annoying because it makes many small corrections, triple beam lights are very good, auto hi beams pretty good at detecting other cars but just a bit slow to respond at times, Acceleration is great but "Eco" mode constantly shifts back and forth at lower rpm's in lower gears. Visibility is good except out the rear sides where the C pillar blocks the view badly (backup camera makes up for that to some degree). Some of the safety features are tricky and at times annoying - they are not as refined as I would like. Examples: Radar cruise control resets based on the last set speed, not your current speed, unless you brake or cancel the setting and nothing tells you this; so if you set it at 35 and then accelerate to 55 and reset it, it will go to 34, not 55...not good for the cars behind you! Radar cruise will also bring the car to a near stop behind someone turning off to the right - so much so that a vehicle behind you may not expect it. Radar cruise will automatically trail and stop behind a car in front, but when you approach a car stopped at a red light, it is like a game of chicken - the car will stop, but it is too quick for comfort. When you reset radar cruise to a lower speed , it sometimes slows the car down by braking and other times it downshifts - unpredictability is not what I paid for. With a bike rack in a trailer hitch mount behind the car, you have to disable multiple safety features in order to be able to back up. You can override it temporarily by keeping your foot on the gas, but it is a tricky maneuver. The manual doesn't tell you this happens, so you get to call Lexus to ask how to make the car back up. The navigation display quit working as did the left side dash info screen for no apparent reason...restarted the car and it was okay. Nav system will take you on little back roads to save you 30 seconds rather than weighing time/distance with better roads - you will get there, but in a suboptimal way ... always check a map too. The A.C. system is anemic in cooling the car when it has been sitting in the sun - needs the fan to rev up more temporarily. Styling is a love it or hate it proposition and I am still undecided about that. You cannot get roof cross bars from Lexus if you have the panoramic roof - you must go to the aftermarket. Lexus says you have to modify the rear suspension on the FSport if you add their trailer hitch - but not if you buy a Curt hitch from etrailer! So, read all the footnotes for every option which is where this info is hidden. Given the price, reliability, handling, comfort, safety features, and interior space, this is a good bang for the buck, but disappointing in several annoying ways. I bought mine through Costco's auto buying program from a dealer 225 miles away and his price was $1,700 below invoice (not MSRP) with a few BS add ons to get $600 of profit back. I thought it was a good deal since it gave up all the regular margin and his 2% hold back. MSRP with options and delivery was $61,000.
So I've owned this car for almost exactly 11 months now and I've enjoyed every single mile of driving it. I have also owned and driven a Lexus LX 470 for 10 years and compared to that monstrous SUV this RX has been such a joy to drive plus the MPG is something that you can't even compare. Ive been averaging around 22-24 mpg in this car compared to the LX I only got around 12-15 mpg. I got the black AWD 3.5 V6 edition and not the F sport. The only real differences that I disliked in this model compared to the F sport is the plasticky spindle grill and the size of the tires 18 vs 20. I also have a regular size sunroof vs the panoramic Otherwise my two tone , cream and brown interior is gorgeous, I have the upgrade 13 in screen, heated steering wheel, heated and ventilated front seats, back up cameras, parking assist etc. My model was lacking the wireless phone charger which I'm bummed about and it didn't come with the Lexus self drive system which is a glorified lane assist system. I managed to test that twice when I had a loaner car and the precision of the car for it to stay in the lane driving at 75mph or faster was quite impressive. It was almost like I was driving a Tesla. Styling: Rating 9.8 I love the wide spindle grill in the front and the floating roof line. It's very futuristic and quite a departure from the old school boring RXs of the past. I was looking into getting the Audi Q5 and when I saw this car I was immediately in love and forgot about the Audi. Ride Rating 9.7 Its buttery smooth and very pleasant. I do put the car in ECO mode 99% of the time so it does drive softer and slightly less under powered than when I have it on Sport mode. Materials Rating 9.3 Very high quality plastics and leather. Its soft touch plastics everywhere except the corner where the left of the steering wheel is at. That FEELS HARD AND like a TOYOTA. The wood grain is exceptional and I wanted the light wood interior to go along with the light cream interior. AWD Rating 9.8 Our house is on a hill in wintry and snowy Massachusetts and so far this SUV has exceeded my expectation being able to scale up our steep driveway without any problems at all. Noise Rating 9.8 I drive about 50 miles one way to the city and its a blessing for this car to insulate you from road noise and other noisy cars on the road Sound system Rating 6.8 Maybe I should have upgraded to the Mark Levison sound system because even though the stock sound system is good, it's truly not exceptional for this class and price point. My car is $58K and it's not even the F-sport Lexus Enform and NAV Rating 4.4 Ok. The screen is huge and it splits and its gorgeous. The controls though are clumsy and very tedious to use especially when you?re driving and trying to click on something on the screen using that mouse stick. TERRIBLE. I can?t wait until they use gesture controls like BMW and have a touch screen interface that is more intuitive Reliability and Service Rating 10 I've had 7 Audis, 1 BMW, 2 Mercedes Benz and Lexus got them beat in service. We even had outdoor bbq grills in the summertime and seamless service staff that takes care of the car when you take it there for service. Kudos to Lexus of Northborough in MA. Would I buy this car again? Yes definitely ! I would like to get the Atomic silver color and the premium 20 in wheels and the F sport for sure! Overall Rating 9.4 I have driven these other cars before and compared to these other models these are my ratings: Audi Q5 Rating 7.3 BMW X5 6.8 Ford Edge Titanium 6.2
Bought a 2016 RX350 fully equipped. Loved it at the onset. Unfortunately, it quickly developed a harsh noise and vibration around 20 to 30 mph. The entire cabin vibrates and shakes. I took it to the dealer and they told me Lexus was aware of the problem and did not have any remedies. I filed a complaint with the NCDS (National Center for Dispute Settlement) and Lexus. After about 6 weeks, I was told that my claim can?t be honored because I failed to prove that it is a manufacture?s defect. Thoroughly drive this car to ensure it does not have the same problem. Check recalls.gov for complaints that have been filed with the same problem. 2016 and 2017 models are affected. Lexus will not fix this problem because they claim it does not affect the safety of the car. Look elsewhere!!!
This is the second RX we have owned. We purchased this RX 350 all wheel drive new in Oct 2016 and wish we had our money back. The first one, many years ago, was really good. This one is a big disappointment. The Info system is just terrible. Voice recognition does not work, not at all, no matter how much training you do. The car seems to be less quite than in the past. Shifting is just strange from time to time. No trouble with it, but just not worth the money with all its faults. I recommend you look elsewhere. Shortly after I wrote this review, I traded the car in for a Genesis G90, which we love! Happy to say goodbye to the RX.