Used 2015 Lexus RX 350 Consumer Reviews
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Horrible service, unreliable, bad AC
joe K, 07/11/2016
2015 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
70 of 85 people found this review helpful
I wanted a lexus because my entire family has been driving lexus vehicles for 25+ years. Between myself and my extended family, we've owned around three dozen lexus vehicles over the years. My vehicle is the last Lexus anyone in my family or circle of friends will ever buy again. It's not worth the money or the time. When I first bought it, they promised me it would be ready for pickup the next day. The next day came, followed by three entire weeks of them calling me every other day telling me "it will be here tomorrow". I drove around in a rental for three weeks while they figured out where my car, which I already paid for, was located. Finally I get it, with around 10 miles on the odometer. A week later, not 100 miles later, I start getting a moldy stink from the AC. I take it back to the dealer, they claim they can't smell anything (despite it being so pervasive it sticks to my clothes and earns comments from co-workers), but spray the AC system anyway, and it clears up the smell....for about a week. I took it back another couple times to get cleaned out, again same story "we don't smell anything, but we'll clean it anyway". It smells bad for the first 15 minutes of driving, and anytime i try to turn down or turn off the AC. As long as it's on blast, the smell seems to be dilute enough to not be noticeable. So fast forward six months, I'm driving across the country on a sunday, in the middle of nowhere in Pennsylvania when I get a flat. I call lexus support/roadside assistance. They said they can't do anything for me. It's a sunday night and it's about to snow, so they can't send anyone over until the next day. The closest lexus dealership is approximately 200 miles away in bad weather. So I put on the spare, and started calling every tire shop within a 20 mile radius. No one has the tire I need. The lexus's standard 19in tires are so specific, only dealers and a handful of places around the country have them. To add insult to injury, there are huge swaths of country where the closest lexus dealer is hundreds of miles away. Anyway, I expand my search radius and find a costco 140 miles away that carries a compatible tire (after sitting in a hotel calling tire shops for two days straight). Except since it's AWD and the tires are not completely identical, it means I had to replace all four tires (about $1,500) because I got ONE flat. A little while later I moved into a new house in a new state, and took it to the dealer again to see what they can do for the AC. They said they use a different, new chemical cleaner (but even though they don't smell it - a bold faced lie) they will still clean it for me. After that treatment, every single day my lexus has smelled like someone poured fresh vinegar into the AC ducts. It's a smell almost identical to sticking your head into a bag of salt&vinegar potato chips. Again, the dealer is refusing to do anymore service. They said to examine what's really going wrong, they need to take the entire dashboard apart. They refuse to do so without payment, refuse to acknowledge any of my warranties or service plans, and refuse to give me a loaner vehicle in the meantime unless I pay for it. My insurance has a $1000 deductible, so I'm not going to pay for that service. I tried complaining to their managers, who refuse to call me back. To make things even worse, any service at any lexus dealer has generally resulted in a 5-6 hour wait. Even oil changes. Meanwhile, when I take it to any other shop, it's a 20 minute wait to get an oil change at a quarter of the price. I complained to lexus corporate about the smell issue, and they are requiring me to jump through a dozen hoops and fill out binders of paperwork to get anything done. The lemon law is complicated too by the fact that I bought the car in CA and moved to NY shortly thereafter, and I'd need to go to california court to get the dealer to buy back the car. You may be wondering, WHY DOES MY CAR SMELL? Well....here is why: Lexus/toyota is currently (since 2009) a defendant in a class action lawsuit regarding this very issue. A certain percentage of their vehicles have defective condenser coils on their AC. They have an anti acid and anti mold coating - Aluminum Hydroxide - which corrodes and flakes off on some vehicles, and gets blown into the passenger compartment as a fine grey dust akin to cigarette ash. This chemical is used in anti-acid pills, so it's not dangerous when swallowed. But it sure is dangerous when inhaled! Once the coating flakes off, the condenser coil becomes a petri dish and starts to smell like mold or mildew first, then like vinegar, depending on what kind of mold/yeast/bacteria has been growing inside. Don't expect any explanations from lexus, they play stupid about it because if they lose this suit, they could loose an incredible amount of money. It's best for them to keep their customers in the dark about it. Anyway, I won't tolerate that anymore, and neither will anyone I know.
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Good Vehicle but could be better
C Murrell, 07/16/2020
updated 07/25/2023
2015 Lexus RX 350 4dr SUV (3.5L 6cyl 6A)
19 of 22 people found this review helpful
Overall, a good vehicle. Love Lexus vehicles and this one has many of the qualities that we cherish: Great paint job, solid engine/transmission and reliability. Negatives have been wind noise on passenger side, rattles when traveling over rough surfaces and terrible gas mileage. Twice, we returned vehicle to the dealer to correct the wind noise issue to no avail. Even left it for several days. Technician replaced insulation strip first time but not sure what was done the second time. Vehicle was returned with no assurance the problem was fixed. The loaner vehicle used during the second warranty work showed that improvements had been made in the RX 350. The ride was quiet - no rattles and no wind noise. Fuel consumption had improved also to 20/27 miles per gallon. A true Lexus vehicle. The 2015 is a good vehicle and has been reliable. However, I gave it a three-star rating based on the negatives I mentioned. Disappointed in the Lexus dealer service also. Lots of ads touting SAE qualified technicians but overall emphasis seems to be generating profits and not genuine service. Not to mention the personnel I have interacted with did not give me the appearance of "certified" SAE technicians! Proof to me is my continued wind noise problem.
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2015 Lexus RX 350 for sale near you
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Mountains Here We Come!
PM, 04/03/2018
updated 10/10/2018
2015 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
10 of 11 people found this review helpful
We've always owned Lexus products, but more the luxury sedans. We wanted a vehicle with AWD so we could take it to the mountains. Our sedans were woefully unsatisfactory for mountain driving. We decided on the RX350 with AWD. Being used to sedan quiet, it was hard to get used to the more noisy RX. Getting in and out is also a challenge so we really needed the scuff guards. Some of the gauges are awkward. The clock being one of them as it is placed where you have to look around the steering wheel. The mouse for the screen is very squirrely when trying to use it. My complaint with the backup camera is you can't adjust it so you don't have a clear reference point. The cameras are also very sensitive so they beep at grass or whatever so I am constantly looking to see what I'm going to hit. I'm sorry we didn't wait until the next year when the camera shows clearly where your car is in the parking space and you can adjust the backup camera. The screen is also in a different place, more clearly visible. I'm not unhappy with our purchase though it might sound like it. The interior is nice and the backseat has plenty of room for two passengers, but a bit tight for three. The cargo area is ok. Having the back seats fold down is the saving grace when trying to haul longer things. We would buy an RX again.
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An Awesome Vehicle!
jkennedylv, 02/23/2023
2015 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
6 of 6 people found this review helpful
This is my 2nd RX350... Purchased from CarMax in 2018 with the CarMax Warranty that I've never had to use. A very smooth ride with plenty of horsepower in the 3.5 litre V6. I have followed all of the recommended service priorities in the Vehicles Owners Manuel and the car has been flawless as my other one was. You can't go wrong buying one used or new. If you're going to buy used, go with CarMax!
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Solid Vehicle
Hms3, 03/17/2022
2015 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
6 of 6 people found this review helpful
I would like to trade for a 2020 Lexus RX350. But, my 2015 gives me absolutely no problems other than uses too much gas.