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Used 2021 Kia Soul Consumer Reviews

4.0 out of 5 stars
44 reviews

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2 out of 5 stars

problems with my 2 week old Soul

George Gozelski, 03/16/2021
2021 Kia Soul S 4dr Wagon (2.0L 4cyl CVT)
23 of 24 people found this review helpful

I've only had my soul two weeks now and like it. However, this morning on my way to work I noticed pulsations or lurching which started out minor and slowly got worse. As i neared my exit, the car suddenly revved up to over 3,000 rpm's and the transmission was shifting wildly. I made it to the parking garage to get the train......barely. The car only has 1,200 miles on it! Really? Is this a view of more to come? When I got out of the car I could smell either transmission or brake fluid not sure which, will be contacting the dealer soon!

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best 'bang for the buck' & unmatched versatility

Old Hamster from New Jersey, 01/22/2021
2021 Kia Soul S 4dr Wagon (2.0L 4cyl CVT)
12 of 12 people found this review helpful

This is my third Kia Soul and they keep getting better every time. Lots of room inside and huge cargo area with rear seats down. Surprisingly peppy 2 liter engine and transmission ( my first automatic ). Great in the N.J. snows with winter tires. No need for AWD ( around here anyway ). Great deals well below MSRP are available. The S model has most of the 'nanny' electronic safety features - very good to have. Overall, the best you can buy for under $ 20 K.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Transmission failure, >4,000 miles & Bad Cust Svc!

SadSoul, 05/24/2022
2021 Kia Soul S 4dr Wagon (2.0L 4cyl CVT)
11 of 11 people found this review helpful

We LOVED our 2013 Soul, so, when our daughter's car quit on her, we gave her our 2013 Soul and purchased a 2021 Soul. A few months and less than 4,000 miles later, the transmission went out when we were driving out of town. Kia Roadside Assistance would only tow to a local (to where the breakdown occurred, not to where we live) dealership for repair. Roadside Assistance said that dealership did not offer "loaner cars" but Kia would reimburse us for car rental. One week and $800 in car rental fees later, the dealership called to say the car had a bad sensor, which they repaired and was finished. We had to drive the rental back out of town to return and pick up our Soul. Headed home, the transmission went out AGAIN. We were close enough to home that the car was towed to a local (to home) dealership for repair. Same issue, but this time, we could not afford to rent another car. Several weeks later, with a new transmission, we pick up our Soul, submit all invoices, bank statements, etc. to Kia for reimbursement. THREE Months later, and we have still not been reimbursed for the cost of the rental. We've called repeatedly, and are told the reimbursement has been approved, but not released. We're done - filing reports with Atty General, FTC and Better Business Bureau today.

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Best car ever

Stereoguy66, 12/03/2020
2021 Kia Soul LX 4dr Wagon (2.0L 4cyl 6M)
17 of 18 people found this review helpful

When my wife first asked me to look at the Kia Soul I told her that I would never drive something like that. I ended up look at it just to make her feel better and I literally pulled over during the test drive just because I couldn’t wait to tell my salesperson that I want to buy it. I have 3 kids and a wife that can fit into this vehicle comfortably and the car has a lot of get up and go. We even got my dog behind the back seat. I have worked on cars almost my whole life and would buy this car over and over. It is safe to say that we are now a Kia family.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Loving My Lil Soul

Kari S, 02/17/2021
2021 Kia Soul GT-Line 4dr Wagon (2.0L 4cyl CVT)
8 of 8 people found this review helpful

I just got this car brand new the other. I upgraded from a 2017 Kia Forte LX. While the Forte was a great car, even being a base model. What the Forte really did was change my perception about the Kia brand from my one of a bad reputation to something of a brand that is making great changes in the automotive world. The 2021 Kia Soul is enjoyable and fresh. I got the GT-Line, while it’s only sporty in appearance as the engine itself is adequate to accommodate daily driving. The vehicle also pumps out good mpg for a car of its size. I’m rather happy with my purchase and I look forward to what I expect to be a very reliable car.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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