Used 2021 Kia Soul Consumer Reviews
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Tranny not good!
Shelia M, 03/23/2021
2021 Kia Soul LX 4dr Wagon (2.0L 4cyl 6M)
48 of 50 people found this review helpful
This has been my 4th Kia 3 being Kia Souls overall I like the car and have had no problems until I purchased this last one. Purchased 12/26/2020 and the Transmission went out end of February. I am very disappointed with the service I've received from the same car dealer I've purchased from. The tranny is bad and so is the customer service!
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Lemon at 500 miles?!!!
Kathy, 05/01/2021
updated 05/04/2022
2021 Kia Soul EX 4dr Wagon (2.0L 4cyl CVT)
56 of 59 people found this review helpful
After leasing 3 Kia souls over a 9 year periodI SKIMPED AND SAVED TO PUT A GOOD DOWN PAYMENT ON A PURCHASE... Kia has $10,000 of my money and I have a broken car!!! Transmission issues? Never mentioned! A getaway weekend completely ruined!!! Sat for HOURS waiting for the ‘Kia roadside service’ .. DON’T BOTHER!!!! You will grow old waiting for a tow🤬 I am beyond angry!!!! All the years I leased they were great... the minute I actually PURCHASE a car......crickets. I have had this car for 4 weeks 530miles ... I am heartbroken 💔 -UPDATE- Dan Obrien Kia in Hampton NH provided wonderful service ( and loaner) replaced my broken transmission. BUT… At 1560 miles THAT transmission failed! Turned out it was a ‘rebuilt ‘ part… seriously?!! They tell me it’s common practice to use rebuilt parts😩 I am now at over 6,000miles - fingers crossed that the THIRD transmission in this car will last. I will increase my stars to 2 only because of the excellent service by Dan Obrien Kia.
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Great value for the money
Greg B, 10/11/2020
2021 Kia Soul S 4dr Wagon (2.0L 4cyl CVT)
50 of 53 people found this review helpful
For the money this is a great little car interior is spacious and easily seats 4 large adults. I am 6’2” 220lbs and I have no problem fitting into the front or back and can actually sit up it the back without busting my head on the roof.
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fantastic.....!!!
Jvv, 10/04/2020
2021 Kia Soul LX 4dr Wagon (2.0L 4cyl CVT)
58 of 62 people found this review helpful
i just got my new 2021 kia soul lx and even is just the base model is just awesome......!!!! Igot it for just $15,000 ...it comes wit android pairing systen to the stereo wich is great...the handeling and power of the engine is just superb...dont listen to the ones that says this car is slow...hahahaha...!!! They just dont know... big and comforyable insade..and plenty of room for the passengers on the back even with the front seats all the way back....the warranty is fantastic...good gas consumtion....
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Major Problems Transmissions 2020s and 2021s 2022s
tony6620, 03/24/2021
2021 Kia Soul EX 4dr Wagon (2.0L 4cyl CVT)
57 of 61 people found this review helpful
We bought a 2021 KIA Soul EX August 2021. We thought we had a great little car with all the bells and whistles. When we did our research back in August 2020 the 2019 KIA Soul was the latest report from Consumer Reports. It got very high marks mostly excellent in all areas. We figured the 2020s and 2021s would be the same. We started reading about major problems for the KIA Soul in 2021. The 2020s and 2021s have a major transmission problem. I was told by a KIA Service manager that there would be a recall on the transmission in the future for the Souls. KIA issued TSB SC199_ownr_SK3 on and TSB SC199_DP on the power train. SC 199 states notification to dealer principals advising them of a voluntary emissions service campaign to improve the transmission control module(tcm)logic and, if necessary, replace the intelligent transmission. We have not had any problems with our KIA yet. Kia has a great warranty 10 years or 100,000 miles on the power train. The dealers are not very helpful in resolving the problem. It can take up to 2 to 3 months to get a new replacement. We have read that some owners had to replace more than one. We will take a proactive step and trade our KIA in before we have any problems
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