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Used 2021 Kia Niro Plug-In Hybrid Consumer Reviews

4.0 out of 5 stars
27 reviews

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We have a limited number of reviews for the 2021 Niro Plug-In Hybrid, so we've included reviews for other years of the Niro Plug-In Hybrid since its last redesign.

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Pros
Cons
5 out of 5 stars

Cute car with plenty of zip

Linda T, 10/23/2019
2019 Kia Niro Plug-In Hybrid EX Premium 4dr SUV (1.6L 4cyl gas/electric hybrid 6AM)
6 of 6 people found this review helpful

I got the top trim with a heated steering wheel, upgraded sound system, heated outside mirrors, etc. I've had it about 1 month and have a little over 1000 miles. I've used 3 different public ChargePoint stations, and they have all been completely free. You don't even pay for the electricity. That was a pleasant surprise. When using the all electric engine around town, the pickup is great. When using the hybrid mode, you really need to shift to 'Sports' mode to get any decent pickup, like when merging on highways. Once you are cruising along, hybrid mode is fine.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

What a car--Kia Niro PlugIn!

Mike R., 03/25/2020
updated 03/28/2025
2019 Kia Niro Plug-In Hybrid LX 4dr SUV (1.6L 4cyl gas/electric plug-in hybrid 6AM)
5 of 5 people found this review helpful

The Kia Niro Plug-In is an amazing car. At 42000 miles no repairs but did replace the tires and have meticulously followed maintenance schedule My commute allows me to drive to work, plug in for free, and drive home daily--sometimes at 100 MPGs. We looked at the Prius, but Niro has much better styling in our view. Just finished two trips at 1100 miles each and averaged 40+ MPG when driving about 85 on highways most of time. Comfort, practical, $4500 federal tax credit, and $1000 back from Southern Cal Edison among other rebates, and I get to drive alone in the HOV lane!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2021 Kia Niro Plug-In Hybrid for sale near you
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1 out of 5 stars

An absolute disaster

KiaNiroPHEVLemon, 12/17/2019
2019 Kia Niro Plug-In Hybrid EX Premium 4dr SUV (1.6L 4cyl gas/electric hybrid 6AM)
15 of 19 people found this review helpful

The car has been in the shop for service for more than a month in the first 4 months of ownership. The car failed to start multiple times. The driver's seat also broke. Kia's customer service has been nothing but headaches. I was really excited when I bought this Kia Niro PHEV and the first 30 days were great, but the nightmare since then has been horrible. Please don't buy this car model. I waited more than a month to write this review in hopes that Kia would resolve the problems, but Kia customer service hasn't been able to resolve any of the issues so far. Avoid this car and avoid Kia.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Perfect Fit For Me

Tiggie, 05/07/2021
2021 Kia Niro Plug-In Hybrid EX Premium 4dr SUV (1.6L 4cyl gas/electric plug-in hybrid 6AM)
12 of 16 people found this review helpful

This is a great vehicle with loads of interior room, compact, very quiet on the road, and very comfortable to drive.

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2 out of 5 stars

We Loved The Kia Niro PHEV Until...

nsoltz, 03/09/2021
2020 Kia Niro Plug-In Hybrid EX Premium 4dr SUV (1.6L 4cyl gas/electric plug-in hybrid 6AM)
9 of 12 people found this review helpful

Until we actually needed the dealer network. 2018 Niro PHEV purchased 8/2018. Excellent range and a great car for zipping around town. Oil change in 7/2020. Then in 8/2020 Check Engine light. Took to another dealer who said first dealer over-filled crankcase so I had to pay for yet another oil change. And a week to get part. Feb 2021 check engine light again. Took to a third dealer. Said they could not diagnose because Kia computer system was down and all diagnosis is via link to Kia server. That was over a week. Then they decided to replace a sensor but were also told by Kia to change the oil. So this would be 3 oil changes in several months of limited covid-time driving. The kicker. Dealer said "We'll change the sensor and see if that fixes it. Otherwise we go from there." Ordered sensor which took a week and a half. THen dealer calls and says they ordered the wrong part and would overnight new part. That took 3 days (perhaps he meant overnight on Mars). Starting to install sensor as I write and then will let me know if that fixes it. Since car has been out of service over 3 weeks, eligible under NJ Lemon Law but I will sell it as soon as it comes back from shop. Cute little car while it works. But my wife and I now have no trust in the brand and no trust in the dealer network. I think this is a brand to avoid.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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