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Used 2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A) Consumer Reviews

3.5 out of 5 stars
33 reviews

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5 out of 5 stars

Couldn't be happier with our Trailhawk!

hsoto, San Diego, CA, 01/17/2014
Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
22 of 23 people found this review helpful

I went to the dealership with the idea of buying the grand Cherokee. Next to it was the new Jeep Cherokee trailhawk, and I instantly fell in love. My wife wanted a car with personality, character, luxury and lots of technology. It has all of that and more. We've already taken in offering with my JK to the Southern California desert and it performs incredibly. This car has Fiat's interior design touch, which makes it all the better. We took a gamble buying a new model, but we have faith in the Cherokee brand and expect this car to be around for a long, long time. I'd recommend it.

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2.75 out of 5 stars

Constant Transmission Issues

bachleda, Mountain City, TN, 06/01/2015
Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
15 of 16 people found this review helpful

Owned the car a year and has been to the stealership 5 times for shifting problems. Do not buy this car until Chrysler has fixed the shifting problems. My car will not down shift properly and wants to stay in 3rd gear. If you slow down and try to speed up, you cannot because you are in too high of a gear and have to stomp on the gas for it to go. I have been in almost 3 accidents because of this.

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1 out of 5 stars

Jeep cherokee 2014

Russo75, Redwood City, CA, 12/23/2015
Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
18 of 20 people found this review helpful

I waited so long for this jeep Cherokee and finally bought it and ordered the top line of the trail hawk 4x4 . At first everything was fine and after 3872 miles i started feeling weird transmission shifting. took it to the jeep dealership and the mechanic told me that i have to get used to it. it stated getting worse after a week , i ended up taking in again and again and again and again and again.... 7 times and finally the transmission failed on them and they put a new transmission for me. It was same problem again, so this jeep Cherokee looks good on the outside but mechanically SUCKS. So I hired a lawyer and here we are lemon law case and they end uo buying it back from me . I m waiting for my check. For all of u people , don't ever buy extended warranty on any car, when they buy it back u lose most of your warranty, add the extended warranty after 2nd year of purchasing and if u like the car ONLY.

Safety
5 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

UPDATE; AVOID AT ALL COSTS

bendbob, Bend, OR, 02/17/2014
updated 08/17/2016
Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 5 people found this review helpful

I'm going to try to leave my original review so that you can see how this relationship went from love to hate so quickly. Sadly, very sadly, our Cherokee was one of the tens of thousands affected by the complete transmission failure. This happens suddenly, with no warning at any random time. You could be with your family on the freeway, or just as dangerous, you could be out in the uninhabited wild country in a new car that won't drive. Avoid this death trap at all costs. We had to take a huge financial hit and trade this in. We got home yesterday from a road trip taking us a little over 3,000 miles of the western US. Very comfortable, well mannered under all conditions. We even did some mild off roading in Arizona and the car never felt anything but ready for more. In mountain driving it can seem to struggle a bit to find which of the 9 gears it really wants to be in at the moment. economy was what you would expect from highway speeds in the 80s (gotta love Arizona and Utah!) mountain roads and carrying 2 adults, one Spaniel-human and a load of gear. We came home from the trip more sold on the car than ever.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Learn the Lemon Law in your state

JG in NJ, Jersey City, NJ, 10/14/2015
Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
8 of 9 people found this review helpful

LOVED this truck on the lot and for the first 15K miles...then literally downhill from there. With 4 visits to the dealership for transmission software upgrades and 2 tranny replacements later, I am now waiting on an arbitration decision for replacement or reimbursement. Very disappointed as I loved taking this truck off road. It handled mud, hills and dirt trails with no issue. Highway driving, however has been far more thrilling than it should be with "wobbling" between gears in downshifts and acceleration from standing position. Lurching forward in traffic is not fun. Slowing down 50-60mph and feeling like an anchor was dropped changes your plans for stopping distance. Hoping to replace this with new SUV that works.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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