Used 2019 Honda Pilot Consumer Reviews
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Wanted one until I test drove it...
Jake Setter, 02/06/2019
2019 Honda Pilot Touring 4dr SUV AWD w/Rear Captain's Chairs (3.5L 6cyl 9A)
26 of 38 people found this review helpful
Based on research I had narrowed my interest to the Pilot and Ascent, w Pilot Touring being my first choice. I liked the looks of the Pilot especially the front. I was hoping that the car would meet or exceed my expectations and would purchase it after a test drive. Unfortunately it did not. I found the seats just OK and short on support and a little hard. There was little lower thigh support. I also found leg room on the drivers side was uncomfortable while driving. I am average height. I asked the sales man a couple of times if the seat went back any further. The rear seats were just OK and I found entering and exiting the rear was not as easy as in other vehicles when the front seat was all the way back. With the 20" wheels I did feel a lot of the road bumps. It did handle good and was relatively quiet. The engine start stop was not a distraction. I did find the lane assist bothersome. Perhaps you do get used to it. As soon as we started onto the highway you could feel it working in the steering. I thought it was extremely sensitive to the slightest movement of the car. While it was a short drive I came away thinking I really did not like the way the system interacted, felt like it was taking over the steering. I would probably prefer a system that gave a warning light vs the system impacting the steering wheel. The Pilot is a nice looking vehicle but comfort wise it was not for me. I ended up going to the Subaru dealer and as soon as I sat in the driver's seat I felt the difference in seating comfort as well as front leg room. Their seats will extend out giving you more or less thigh support. It is slightly bigger than the Pilot. Test drive was great, ride was quiet, and even with 20" tires I did not feel the bumps like I did in the Pilot. So I purchased the Ascent.
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Honda quality and service very disappointing
tyler23, 02/21/2020
updated 08/30/2021
2019 Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
5 of 6 people found this review helpful
Our 9th Honda in 12 years. Within 3 days the media screen started to refresh during drive. Within 2 weeks it became more consistent and after 40 days it became permanent. Apperantly there is a software issue that will take 3-4 months to repair. Honda doesnt care. It told us to keep driving like this until it will have update. I have never believed Honda will go this low in term of service to its loyal customers. I am hearing that more Pilots has this issue and Honda and dealers are aware of it but don't reveal to customers. **buyers be aware** Honda will ignore your complaints completely and will not help you with loan car while your precious new purchase sitting idle at dealer lot waiting for update. This shock me to the core to learn that Honda provide such bad service when its customers need it. Shame on Honda.
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2019 Honda Pilot for sale near you
3 of 72 listings
- Touring 4dr SUV w/Rear Captain's ChairsMSRP: $22,70513 mi away
- EX-L 4dr SUVMSRP: $24,89512 mi away
- EX 4dr SUVMSRP: $19,490In-stock online
See all 72 listings
Honda Sensors and reliability
Dallas, 03/19/2019
updated 03/23/2020
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
5 of 6 people found this review helpful
Honda sensing can be thrown off by extra lines on the road. The sensor behind the front bumper freezes up in the snow and the safety sensor quits working all together, this happens in the snow a lot. It is still very safe to drive when this happens and when in snow mode it is probably the safest car on the road. You can use the Siri on your iPhone for great navigation, but not so great for anything else, if you want to ask siri any questions you only get the answer that the car is moving so she can't answer any of your questions which has become very annoying. I have noticed that some of the exterior features are missing that were on the prior exl models such as roof rails to put crossbars on. Since my earlier review the electronics went out in the vehicle, it went in for repair several times and after 3 weeks could not be fixed. They replaced the mirror computer and then the main computer and then got totally different codes. They could not get it corrected so my only solution was to trade it in for a 2020 model. To upgrade one year was a $10000 dollar cost. Twenty five percent of the cars value for one year use seemed a little high.
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Electronics are not ready for prime time
Bill's disappointment, 01/15/2019
updated 07/16/2020
2019 Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
16 of 23 people found this review helpful
The electronic safety features and new radio system and poorly thought out and not reliable. The adaptive cruise control is slow to respond and the brakes more than needed at the default settings. Becomes a bit better if you set the distance to the lowest (closest) following distance, but then you do end up closer to the rear bumper of car in front than you would like. The crash avoidance system has way to many false detections and is beeping just because there is oncoming traffic, but at least it doesn't jam on the brakes. The Sirius radio was terrible but has gotten better since the recall for firmware update which at least made it much more reliable. The tire pressure monitoring system repaired and now seems stable. All of these feature were present in my old 2012 Jeep Grand Cherokee, and were much better designed and more reliable than in the Pilot, and that is disappointing. At least they were free on the Pilot, so I guess you get what you pay for. Ground clearance is too low and steering and handling are not great. I would not buy again!
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Disappointed!!
MB, 11/25/2018
2019 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
28 of 42 people found this review helpful
Just bought our 2019 Honda Pilot Elite with lots of additional accessories. We absolutely hate the car now that we’ve had it for a month. The navigation system is not great, waze is much better. Sensors for out of lane are WAY TOO SENSITIVE!! and pull on the steering wheel constantly. Our Subaru is way better! The rear entertainment system is horrid, our boys can’t listen to fM or any other music unless we have WiFi and we didn’t plan on buying it past the free month. So they listen to what we listen to. Can’t turn the air on just for them, like we used to in the odyssey either everyone gets the air or no one does. Rear headphone are terrible. We can’t talk upfront while the boys watch a movie, they hear everything. Skip the Honda Pilot.....I miss my Odyssey!
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