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Used 2004 Ford Explorer Consumer Reviews

4.3 out of 5 stars
367 reviews

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2 out of 5 stars

transmission problems

Matthew and Jenna, 10/28/2003
2004 Ford Explorer XLT 4WD 4dr SUV (4.0L 6cyl 5A)
1 of 1 people found this review helpful

I've had several transmission problems with my 1992 Ford Explorer. I had to bring it back to AAMCO about 5 or 6 times I've actually lost track but the couldnt find the problem. they were stumped. So finally the last time i got the truck back from AAMCO the mechanic said that ford explorers have transmissions from a Ford Pinto except its built a little stronger but when i say little i mean little. from a scale from 1 to 5, 1 being crappy and 10 being excelent i would give it a 2.

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1.5 out of 5 stars

John

John R., 03/08/2009
2004 Ford Explorer Eddie Bauer 4WD 4dr SUV (4.0L 6cyl 5A)
2 of 5 people found this review helpful

This car is the worst car I have ever owned. There is over 10,000 dollars of repairs sence I purchased this car. The transfer case went bad twice. The Shift differencial twice. Front and upper ball joints. The break system had to be completely replaced. Roters worp. The rear end had to be rebuilt after 30000 miles. The transmission slips. The rear window and locking system had to be replaced. The rear trunk plastic cracked.The leather seats cracked after 4000 miles. It rides rough. I only get 11 miles to a gallon, 12 on a trip. The speekers crack. Ford Motor company, you ought to be ashamed of your self for putting a product out like this. If it wasn't for the extended warranty I would be in big trouble.

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3 out of 5 stars

Bought used, can't wait to get rid of it

Walter, 04/23/2018
2004 Ford Explorer Eddie Bauer Rwd 4dr SUV (4.0L 6cyl 5A)
1 of 2 people found this review helpful

I bought the SUV used. It was good for the first couple of years. Gas mileage is poor, but that was expected. But once things started breaking, it seemed like a never ending cycle of constantly fixing things. Particularly with the electrical system. Back up warning sensors, broke. Stereo, broke. Climate control, broke. Rear tailgate, broke. Water is leaking in from somewhere. The battery drains fast if not drivin often. The only positives I like about it is that it's a very comfortable ride, and the 6 cylinder provides plenty of power.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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4.88 out of 5 stars

Love It!

Carse, 09/02/2004
2004 Ford Explorer Eddie Bauer 4WD 4dr SUV (4.6L 8cyl 5A)
1 of 2 people found this review helpful

Should have bought one of these a long time ago.

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2.5 out of 5 stars

Defective Rear Differential Design

Joetta Campbell, 02/15/2009
2004 Ford Explorer XLT AWD 4dr SUV (4.0L 6cyl 5A)
1 of 2 people found this review helpful

I've had the rear differential/pinion gears replaced 3 times, but the loud whine from the grinding rear-end gears continues to return after a few thousand miles. I was finally told that this is normal, and wouldn't pose a problem, but the grinding noise has now gotten too loud to drown out with the radio. My research into this problem has led me to discover it's a very common problem due to Ford's design flaw (the soft aluminum housing expands at a different rate than metal gear assembly). I've also learned the rear end will eventually seize; just pray it's not on the expressway with your children on board. After 1yr/12000 miles, you're stuck paying >1.5K for another temporary fix. Too bad enforcement of consumer protection was gutted in 2001, as the well-known rear-end design problem of these vehicles has gone unchecked. Ford should be forced to recall these vehicles, since it is a safety issue when the rear-end seizes up eventually.

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