Used 2016 FIAT 500X Consumer Reviews
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Unreliable little car; terrible customer service
Michael M, 12/22/2017
2016 FIAT 500X Lounge 4dr SUV AWD (2.4L 4cyl 9A)
11 of 11 people found this review helpful
I have had this car for just over two years -- it has just under 13K miles on it and has been in the shop 9 (yes 9!) times. There have been 5 problems, including a broken tailgate latch, a broken door handle, a broken speaker, a malfunctioning forward collision mitigation system (which took 5 times to fix!) and now an engine warning light with a message saying "drive selection mode not available." Despite paying an extra $3,000 for an upgraded warranty that includes a loaner car, I have to argue with the dealer every time to actually get that loaner car. In total I have been without this car for weeks on end and an really tired of taking it in for service and with dealing with uncaring and incompetent service personnel. For the current problem I have now been without my car for two weeks, and when I called FCA headquarters I was told that the dealership hasn't even looked at it yet...how is that acceptable? And FCA customer care...they have been of little help. They denied a lemon law claim and that department refused to even call and tell me. They had the woman who I spoke to at customer care make the call and she left me a message that sounded like she was being held hostage...she was so apologetic and actually said "they are making me call you and I'm really sorry they won't respond to you" -- how often do you end up feeling bad for the customer service staff? Geez.... So, in summary, let me say that purchasing this car has been a horrible mistake. Until FCA actually does something to make this right, my new goal in life is to warn others away from purchasing any of their vehicles...buyer beware!!
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After 3 years this car needs to go
Bambino, 04/27/2016
updated 11/01/2018
2016 FIAT 500X Trekking 4dr SUV (2.4L 4cyl 9A)
24 of 26 people found this review helpful
My Fiat 500x has been named Bambino. Awesome drive, great shifting, acceleration (especially sport mode). The summers are unbearable because the a/c vents are few with poor circulation. Over the last 3 yrs my car has broken down 3x...it sucks. I'm sorry I gave it such a good review originally and never updated. It's had so many factory issues I can't deal. Searching for a new vehicle. It can't get through heavy rains...be careful it'll break down. Such a shame.
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2016 FIAT 500X for sale near you
3 of 27 listings
- Trekking 4dr SUVMSRP: $14,998In-stock online
- Lounge 4dr SUVMSRP: $14,998In-stock online
- Easy 4dr SUVMSRP: $13,998In-stock online
See all 27 listings
7.5 year update
DST, 12/23/2017
updated 04/29/2024
2016 FIAT 500X Lounge 4dr SUV (2.4L 4cyl 9A)
9 of 9 people found this review helpful
I've owed my 500X Lounge for 7.5 years and have just over 62,000 miles and I still could not be any happier! I just love driving this car! I'm not sure why so many auto reviews are so hard on it. The car has been reliable but I've had a few repairs to the cooling system over the last 4k miles, otherwise no issues. FIAT has been really good about staying on top of any issues with a few recalls over the years. One of the few complaints I had about the car was that there was excessive vibration at idle so FIAT issued a TSB where the motor mounts could be replaced at no cost. I went to my dealership, and they replaced it without question. Since then, the car feels like a COMPLETELY different vehicle. Other than that, fuel economy is just OK while the car is by no means fast and the transmission is slow to downshift. Cargo space is limited with its sloped back design and the ride can get a little bouncy. The high points are much more. The car drives very nicely and has a great feel to it. You feel well connected to the car and to the road. The car is smooth, quite and handles well but all that improved significantly more when I replaced my factory Nexen tires with Pirelli Cinturato P7s. The seats are really comfortable and help alleviate my back pain. The driving position is just right. I've taken the car and many road trips and it's been long-haul comfortable. The car has a lot of features and they all work well and the materials and build quality is excellent. My service advisor at FIAT of Scottsdale is great. I would strongly encourage anyone to buy one of these.
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Fun little SUV
Abe, 07/23/2016
2016 FIAT 500X Easy 4dr SUV AWD (2.4L 4cyl 9A)
8 of 8 people found this review helpful
I thoroughly enjoyed driving Fiat 500X during a recent trip in spite of trying my friend's Mazda 3 (rental again) during the same period. I liked - free revving engine/confidence inspiring handling/steering etc. Not so liked - interior space (as expected), a little jerky transmission at times on some mode. Please find the video I shot during the trip - https://www.youtube.com/watch?v=gZ8pY-3twms. My reliability rating is of course based on my rental period - the car almost had 20000 miles in it and was as good as new except for few scratches both inside and out (unlike a regular Fiat 500 I rented some time back which had a broken seat folding liver and couple of loose parts at around 45000 miles).
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I Love My Baby!!
Kelly, 07/22/2016
2016 FIAT 500X Lounge 4dr SUV (2.4L 4cyl 9A)
17 of 19 people found this review helpful
I saw an ad on this car early last year, and I immediately fell in love. First I was bummed because it wasn't going to be out for a few more months. Finally it came out.... Yay!! I took it out for a few test drives, waited for some people to buy it and put out reviews, which took forever and still there's hardly any out there. I was scared because not too many reviews and the ones that were out there were not that good. I've always owned Honda's, so I was hesitating, test driving other vehicles. I tried the Honda HRV, seemed very cheap to me. So I kept searching the inventory for my little fiat, I wanted a white lounge model with black leather seats and a sunroof, they had them within 50 miles of me, but by the time I got more serious about finally going and getting it of course they didn't have any within 200 miles of me that had the sunroof... So mine doesn't have the sunroof, but that's ok, I was kind of worried about the mesh that's up there any ways, because the sunlight comes in the car a little too much, the lady I spoke to at one the dealer's said you could tint the sunroof, but I also thought that the mesh will eventually deteriorate......Anyhow I got a fantastic deal on mine.... And I Love, Love, Love it!! I think I will name it Marshmallow, My 20 year old daughter's idea. I've had my baby since February and I haven't had any real issues with it. The one thing is when you lock the doors with the button outside, sometimes you have to press it a few times. The transmission is a little tetchy and not real quick off the line, that's ok I guess, Fewer tickets... I was worried it wouldn't get up hills very good, but it does just fine. The seats are super comfortable. And like another reviewer mentioned is the cool gas cap, there isn't one, yay! You just open the door and boom, you stick the nozzle in and you can't just stick any thing in there either, so you don't have to worry people will still your gas..... I was on the fence about this car (even though I really wanted it) I was worried because it's a Fiat and not a Honda, but now everyday I go outside and see my little baby, I'm so glad I got it.
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