2007 Dodge Charger SRT8: 78,000-Mile Service
by Reese Counts, Vehicle Testing Assistant on April 15, 2016
Our long-term 2007 Dodge Charger SRT8 crossed the 78,000 mile mark a few weeks back which meant it was time for another service. The manufacturer-recommended service was simple: an oil and filter change, a tire rotation and an inspection. After Carlos experienced a problem with the transmission, we decided that a tranny flush was in order. The car was set to leave for a road trip and we wanted it serviced before it left.
I scheduled a service at Alhambra Chrysler Dodge Jeep Ram for 7:00 a.m. I previously used the dealer to service our long-term Jeep Renegade and was pleased with the experience, especially in light of my situation at another FCA dealer. The Alhambra dealer is near my apartment, so I planned to use the overnight drop box and have my wife shuttle me back and forth.
When I arrived at the dealer at 7 p.m. the service manager was still at his desk. He checked me in and told me they would get started on it in the morning.
Around 11 a.m. I received a call from a service advisor letting me know the transmission flush and tire rotation had been taken care of and that they were about to get started on the oil change. He gave me an estimate pick-up time of 2 p.m. That immediately dropped to 1 p.m. when I asked why it would take three hours. Annoying, but at least it was getting done.
At 12:30, just as I was about to head to the dealer, the service advisor called again and let me know the Charger was ready. I paid for the service and drove directly to the office to make sure the car was back in time to leave for its road trip.
In my haste to return the car to the office, I failed to comb the invoice in any great detail. While I only asked for what the 78,000-mile service called for in the manual, I was charged for the dealer's "5K Complete Service." While it covered everything in the 78,000-mile service, it also included an oil treatment and fuel system cleaner. They charged me $34.29 for an oil deposit control kit and fuel system cleaner on top of everything else I requested.
I returned to the dealer the next day to dispute the charge. The service manager apologized and refunded me the $34.29. He explained that it's part of their standard 5K service, annoying since I didn't request a package, just a la carte services. The deposit control kit was listed separately on the invoice, so I know the price isn't bundled in.
Next time I won't bother with the early-bird drop off so I can make it clear face-to-face what I'm there for. I also won't be in such a hurry to leave.
Seven quarts of synthetic 0W-40: $74.69
Deposit control kit and fuel system cleaner: $34.29
Engine oil filter: $11.66
Transmission flush, inspection and road test: $249
Inspection and fluid top off: $42
Total original cost: $411.64
Total after refund: $377.35
Total Days Out of Service: Zero
Reese Counts, Vehicle Testing Assistant @ 79,147 miles