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Used 2020 Buick Regal TourX Consumer Reviews

4.5 out of 5 stars
57 reviews

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We have a limited number of reviews for the 2020 Regal TourX, so we've included reviews for other years of the Regal TourX since its last redesign.

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Pros
Cons
4 out of 5 stars

My fisrst Opel since 1968

Tommy Durkin, 10/14/2018
2018 Buick Regal TourX Preferred 4dr Wagon AWD (2.0L 4cyl Turbo 8A)
12 of 19 people found this review helpful

Poor placement of lighting controls. Specifically the fog lamp on/off. The placement of the 12volt outlet,and the too small cup holders,they interfere with each other. The climate control are hidden in a poor location, you must take your eyes off the road to use them.

Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

GM Reverts to 1980 Quality

GM has Lost Me, 11/22/2018
2018 Buick Regal TourX Essence 4dr Wagon AWD (2.0L 4cyl Turbo 8A)
32 of 58 people found this review helpful

I fell in love with the Opel Tourx in Europe, this was my company car for a number of months. The quality, performance and quietness were great. So I ordered one as soon as I saw that it would be available in the US. Top of the line with every option, the car arrived and not 10 miles from the dealer a plate fell off from under nether the car, the backup camera fell out of its frame and the car was noisy. Call the sales person and said we have a problem. When I got home i inspected the car very closely and saw that the door panels were lose, the tail gate sensor was hanging down the back seat would not lock in. Took it back to the dealer and they had the car for a week to correct the issues. I asked point blank if this car had been dropped off the truck or something, i was assured that it was not and if it had any damage if it was under $2500.00 it did not need to be disclosed. When I picked it up the car it was still very noisy inside the cab. Took it back and said for them to check the noise canceling technology as my decidable meter on my phone was near 85-90. The Dealer and Buick customer service said that was a normal range. The dealer said if I wanted a quite car I should of bought a Cadillac or I could have the tires upgraded. I do not even drive the car anymore it has 3300 miles on it and sits in the garage as it is not worth the hassle and is just not fun to drive. I ordered a new Lincoln that has a cabin noise level in the 40's and the Buick will be give to Charity and I will never buy another GM product. If Mary Barra took delivery of a pair of heals that were this poor quality she would sue the company. Our tax dollars bailed them out and this is what they did with the money.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
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5 out of 5 stars

2018 Regal TourX is a great car

Motat, 02/16/2021
2018 Buick Regal TourX Preferred 4dr Wagon AWD (2.0L 4cyl Turbo 8A)
2 of 2 people found this review helpful

I purchased a 2018 Regal TourX Preferred as new from a Buick dealer in February, 2020. I am very pleased with the car so far. Although I planned to drive it a lot in the past year, I've only put 8k miles on the car. The car gets 27 mpg in town and well over 30 at 70 mph on the highway. I am very pleased with the car so far. The front driver's seat is very comfortable, the controls are ergonomic and work well, the back seat has tons of leg room, the cargo area is large and easily accessible, the Bose sound system is very good, the car is very quiet, and the additional options are great (the tailgate opening with a foot wave, the cross-traffic warning, leather seats, etc.). I have two issues with the car. The first is that the interior bits seem to be a bit less durable than I would like, and I question whether the interior will hold up as well as some other cars in this class. Time will tell. This would not be a concern with me, except that I like the car so much I intend to keep it as long as possible - and they aren't making them anymore! The other issue is a minor one. The two cupholders in front of the shifter are a bit inaccessible and are small. I can live with that, however.

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4 out of 5 stars

Smoked Pearl Wagon

Randy, 05/22/2020
2019 Buick Regal TourX Essence 4dr Wagon AWD (2.0L 4cyl Turbo 8A)
4 of 6 people found this review helpful

I always liked wagons, their popular in Europe but not so much here, too pricey! Then Buick brought this one out and I drove it and really liked it, loads of power, quiet, great ride and lots of room

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Technology Challenged, electronics are hopeless

Taff, 10/09/2018
updated 10/29/2021
2018 Buick Regal TourX Essence 4dr Wagon AWD (2.0L 4cyl Turbo 8A)
22 of 42 people found this review helpful

Don't waste your money on High Tech, Its Clunky, does not operate as described. Wireless charger does not work with IPHONE, WIFI will not reconnect, to Iphone, Had to program User profiles many times before it would save setting... GM dealers cant address issues without GM TAC, car is in for its fourth Infotainment module as new ones keep coming up as Cadillac instead of GM.. Clearly TAC does not know what its doing. Brought in Engineering.... Have to reprogram every time as there is no way top save settings... Certainly taken the Joy of owning a brand new GM product. Should have stuck with FORD 4 days now at dealership 3 replacement infotainment module. Dealer no further ahead. TAC has handed it over to engineering. No fix in sight. 2 calls to Executive office with case number remain unanswered. ***Further to my previous review, Gm had the car in the dealership for 30 days trying to correct a problem with the camera grid lines the Camera is installed and equipped with guide lines showing direction of travel and wheel position. These guidelines intermittently disappear for no apparent reason. If the car is put into neutral and then back into reverse lines reappear. Since the lines are a feature of the vehicle and are not working reliably I feel this is a defect, It is a definite distraction from the information that the camera is proffering. GM Acknowledged the problem initially and replaced a module 4 times on this vehicle in an attempt to correct the problem without success Now they have taken the position that the camera is working as designed... Clearly safety equipment should work reliably 100% of the time without distractions. In discussion with other GM owners and research online this problem is prevalent on other GM models across the product line. It appears to be be linked the number of safety features installed on the car. The more safety features the more likely of failures. This problem occurs on a daily basis and can be recreated at will. It will happen any time the car is traveling in reverse, In addition the car developed a clunking noise from the from end when gently breaking, This required the control arms to be replaced. This was known problem on Buick Regals and subject to a TSB. Seems that GM only fix when there is a customer complaint. To me it seems that GM has given up on the domestic market. No wonder Hyundai and Kia are doing so well 04/28/19 Having owned and driven this car for 8 months now time to give an update. The car itself is very solid, drives very well and is a great ride, Hiway economy on 87 octane is surprises with over 40MPH being achieved at hiway speeds. Not great around town but mostly exceeds the 21 advertised.. Have not tried a tank of HITEST Suffered through my first flat tire. This is not good I learnt alot about AWD, no spare tire and using sealant goop in foam filled tires. DONT do it unless you want to buy a new set of tires. If possible inflate tire without goop and get to nearest tire dealer who may or may not know how to repair. the first one I went to refused to touch the conti-silent tires even tho he was a continental dealer. filling the foam filled tire with goop will render the tire un repairable. Now back to the electronics To me its a bunch of systems cobbled together and rushed to market. Apart from grid lines a few other issues have been noticed. Like when I go in reverse sometimes the mirrors dip as designed sometimes they dont. Sometimes when in auto stop the DIC displays the words AUTO stop or shows a green circular arrow.. then sometimes it doesn't When cornering sharply a green circular serrated wheel appears in the bottom right of the DIC sometimes it doesn't. Its pretty much obscured by the spokes of the steering wheel Since its green I have to assume its a good thing, however no one can tell me what it means . I think its to do with the AWD rotating wheels at different speeds, However it would be nice to be documented Recently when programming the NAV an incoming call interrupted me. After the call the NAV would not work complaining the map chip was bad. Stopped the car and turned everything off, restarted it but no luck.. after 2 hrs stop time it worked again.. I was told that i had to leave the car with the doors locked for at least ten minutes to give time for the systems to all shut down All in all I am happy with the car, but very unhappy withe very expensive electronics. GM have only ever told me its working as designed... That gives me a very warm feeling about GM only manufacturing ELECTRIC vehicles in the US,, how can they compete with TESLA.. Lets Hope they don't build an autonomous vehicle. Latest update no new problems encountered. Vehicle is still a joy to drive. As for the defects reported to GM executive. They told me crap like the reverse camera is an option and as such is not required. They have made absolutely no attempt to address the issues. Just blow me off. not enuff space

Safety
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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