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Poor customer service; lots of immature technology
Pros: 1) Great fuel economy for an all wheel drive car that sprints to 60 in 5.3 seconds. Have averaged 31.4 mpg over 31,000 miles. 2) Probably the best value in he German entry level luxury segment, with the car costing thousands less than a similar equipped Mercedes or BMW. 3) Outstanding performance on snow and ice. Even with standard all season tires and no chains this car isn't the least bit phased by heavy winter conditions in the mountains. 4) Arguably the nicest design in its class. Cons: 1) Lots of technology that is poorly executed. Audi seems to have done away with the German concept of "Serienreife" (readiness for mass production). My iPhone mostly connects with the car but often doesn't. The front passenger seat belt alarm goes off when I place my iPhone on the seat, as if passengers now have the weight of an iPhone! The rear view camera stays on even after hundreds of yards of driving FORWARD as long as you don't exceed 10 mph (on all other Audis it switches off at around 7 mph), creating a potentially dangerous and annoying distraction. (I checked with Audi in the US and Germany, but there doesn't appear to be a software update for this glitch.) The rear view screen takes up a third of the screen showing you an icon that indicates that you are using the rear view camera, though the car doesn't have any other cameras, just taking up valuable screen real estate. The "comfort access" automatic door unlocking sometimes works, sometimes doesn't. While it works flawlessly on the A6, on the A4 it works well enough that you use it on a regular basis, just to be annoyed when the darn doors don't open (typically as you have heavy shopping bags in your hands). The ABS makes a loud clonking sounds, which as per Audio is the "self-check" of the system. (No other German car I have driven, whether BMW, Mercedes or VW has ever made such a weird sound, and neither does the 2019 version of the car.) 2) Garbage standard tires that bubble (as per TireRack this appears to be a common problem with this tire, but Audi refuses to take any responsibility). 3) The power steering feels as numb as in a Toyota. You get zero feedback, limiting the fun. 4) The car understeers and doesn't have 50/50 front/back weight distribution and drives a bit cumbersome on windy roads. 5) The 4 cylinder engine sounds a bit coarse, though to be fair, given the performance and fuel economy one probably shouldn't complain. 6) The Audi customer service is very poor across the board and clearly much worse than Mercedes or BMW. Even simple parts, like regulators, have to be ordered from Germany, and Audi doesn't see any reason to expedite the shipping, so these orders typically take about a month! Sometimes the dealership refuses to do warranty work or has to be pressed to look into issues. I have tried various dealerships and had the same experience across the board. 7) Typically when work is done the dealership fixes one problem and creates another. I had an oil change done and they overfilled the oil! I had my water pump replaced and again the overfilled the coolant. A seat frame was replaced and I got the car back with various deep scratched in the plastic which then had to be replaced etc. 8) Total incompetence of the sales department. There person selling me my car told me the engine doesn't have to be broken in as that's done "at the factory." All the while the manual says exactly the opposite. 9) Various parts fail WAY too early. My water pump failed at 10,000 miles (!), a rear window regulator at 20,000 miles and the replacement is failing again another 10,000 miles later... One tire bubbled after 10,000 miles and needed to be replace, which Audi refused to cover. Overall: Outstanding car for winter driving, fuel economy for the acceleration and power. Nice interior design, probably best value among the German entry level luxury cars, but the car is plagued by poor technical execution in many area, and Audi's customer service is outright lousy. Some of the programming would be fine if Audi provided automatic software updates like Tesla does, but that not the case, so you will have to live with the flaws as long as you have the car...
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Give it a long sit test first
Somehow during my test drive I failed to note how intrusive the center console is on my right knee. My knee rests on the unpadded edge and is quite uncomfortable. It is a major ergonomic blunder but my bad for not noticing. I’ll have to pad it with something. Fortunately this is a company-provided fleet car so I’m not out anything. I just get to suck it up for the next 3+ years. Lots of gee-wiz technology that does not seem to provide much actual benefit. Rather just makes life overly complicated and opens up more opportunities for things to break. Again, not really my problem financially except I have to deal with it all for a while. Cup holders are badly placed, jammed too far forward so that anything but the most petite travel mugs interfere with what few center stack buttons there are. This is another basic ergonomic error. Sure drives nice though! Mine is only the 40 engine but it’s torquey enough that who cares that it’s only 188HP. More would just get me in trouble. I just hope I can work out the center console thing so that I can stand longer trips.
- 2.0 TFSI Premium Plus quattro SedanMSRP: $24,890In-stock online
- 2.0 TFSI Premium Plus quattro SedanMSRP: $25,998In-stock online
- 2.0 TFSI Premium Plus quattro SedanMSRP: $15,5958 mi away
A Solid Mid-Size Fun Car.
I feel safe in the driving of this sedan. I have driven 2 door coupes all my life, this first sedan feels as sporty, handles as well and performs beautifully. Has great acceleration , relatively solid and stable even thought it is nor s heavy as the pervious German coupes I have driven. I have the Black Optic package with high gloss exterior accent, 20in. titanium wheels and tires along with the Sport package for a dynamic stability. This is a beautiful luxury car and the best for the value.
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Just OK for the class
Nice but not exceptional. Solid quiet drivetrain although steering lacks some power & road feel for this class. Premium fuel for mediocre performance (base engine) is disappointing. Nice interior coachwork, as with most Audis, except the leather is a bit downscale to the touch. Very comfortable front seats. Rear seats cramped except for kids or small adults. Trunk is small as well. Not a bad car, but shop around before deciding.
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Fun sedan
The all new Audi A4 sure is a fun sedan to drive
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