Used 2016 Volvo XC90 Consumer Reviews
The Dream SUV that turned into a nightmare
We bought the car new in 2016 with our local volvo dealer in pittsburgh. it wasnt greensburgh. We loved the car for basically the first ride home , and i would say for about the first week, the car drove perfectly. Until we took the car on our first little road trip, less than 150 miles in total, it was to go see a place with the family, and at the begining of our drive back, the cars info tament screen blacked out. ac turned off, the engine still ran. it stayed like this for 15 minutes. this happened several times in the first year. as well as many other problems with the system. it was slowly resolved as it got more software updates, but we forgave the car, even though the system is slow to boot up to this day. The car ran fine for the first 15k miles. until we noticed the car wasnt driving just as smooth as before. we thought it was just us and didnt think anything of it. also not to mention we replaced a set of tires on this car every 10k miles that costs $1,000, anyways. The car began to burn oil fast at 30 k miles. every 50 miles we poured a quart of oil in the car. so we brought the car to the dealer. and on the way there, the car had actually ran dry of oil( which we later found out was because of a seal blowing somewhere on the engine) and the car had and engine with a cracked block, and 2 bent cylynders. it was an engine replacement at 32k miles. The dealer refused to fix it at first ( the car is under warranty , it is 2018 at the time , a month before the warranty ended) , the dealer had insisted that we had done this to the car, and that we where liable for the damage. it took some stern talking, but they replaced the enging under warranty. We where told the car was going to be in the shop for a week. it was there for an entire month on the dot. We had thought our issues where done there, but no. throught the next two years after that 2018-2020. the car had door lock issues that had to get fixed/ replaced, the headlight washer cover popped off twice, the car had multiple unessecory emergency braking moments, coming back from a two week vacation the car battery died and it took two days to be able to charge the battery enough to jump the car The car then at the end of 2019 had issues where the cars air condition would not work at all, or blow cold air when put on hot,and hot air when put on cold, or bairly blow the right temperature or speed, the dealer said there was nothing wrong with it until the second visit. and the miles got up to 59k at the begining of 2020. the car has gone through 5 sets of tires. This leads up to 2020-2021( 60k miles to 70K). the car in the begining of 2020 had ignition issues, the car did not start twice, the turn signals had multiple faliures. the car then also we had the car battery needing replaced. so we brought to the dealer, and they repalced with battery for 554$. right after that, there where messages saying there where parking brake faliures and we had noticed the car would sudenly slow down or try to stop. low and behold there are two car batterys in the car. 1 for the drive system and one for the computer. and the battery for the drive system deosnt tell you when its dead, so, because the battery was basiclly flat, the parking brake would never fully engage or disengage , and wore out the rear brake pads completly. the car also had a check engine light when we brought it into the dealer , this is early 2021. january. the car service was done. new battery, they reset the codes, and didnt actually fix the check engine ligth issue, which i expected, and they expected was the o2 sensor. and they replaced rear brake pads. the total was 1,393$. a week passes buy, and the check engine light returns. fast forward two months later and present day. my mom was driving the car and she had complained about vibrations in the motor and a ruff auto start stop. it seemed odd to me as well when i drove it. becuase it had put the car in neutral and reved the engine up slowly to 4k rpms and there was a vibration from 2k to 2.5k rpms. first thing i think of is the engine mounts. i open the hood and the first thing is see is the tourqe rod ( what attaches the engine to the car and the motor mounts) is not just cracked , but complety broken off, engine is not even currently held back by anything , becuase the engine is not attached to the car , to expalain better, look up images xc90 tourqe rod, and the middle peice that holds the motor to it is complelty cracked or broken off. we will see how much this costs. but this is rediculous, the car has 70k miles at this point on its 7th set of tires. it is garage kept, and never even driven hard. the worst the car gets is the snow , and horrible PA roads. do not by an xc90, maybe they fixed alot of this stuff in the new ones. but i will never go back to volvo. after all, there made in china now. it is not the same volvo we all knew and loved. also, the car drove like a deisel and was really loud for most of its life for no reason
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A lot of car
For as big as this car is, it handles surprisingly well. That said, I had planned on getting something smaller, but the ride comfort and technology (especially the great center display and fewer buttons) won me over. It is bigger than the Highlander it replaced, so my wife and I are still parking in the back corner of the mall parking lot - afraid to get too close to anything that might scratch our new car. It is great onthe open road, but a bit too much around town, My wife and I are still learning the new technology, which is a bit intimidating to a non-technophile. My wife couldn't figure out how to turn off the radio the other day, and needed to recruit a youngster to help (you just turn the volume down until you see the "x") - oh well. Controls are a bit quirky. I recently went to a car wash and when I got in the vehicle, both mirrors were folded in. I had to call support from the car. Needed to simultaneously push both mirror buttons and they returned to normal - just something to learn. After owning the car about 2 years, I noticed it was running a bit rough and my highway mileage had declined. After reading the manual and related articles, I started using top tier gasoline instead of the bargain stuff. Apparently upper head injection can get fouled. Once I changed, the engine smoothed out and my mileage got better. On my last long trip, I get nearly 30 miles per gallon.
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30,000 mile review
Just completed 30,000 miles. Despite a couple of electronic glitches, coupled with 2 recall notices, all of which were resolved during the normal 10,000 mile service intervals, I have to say that I am highly impressed with this vehicle . Bought from new and added every available option aside from the air-assist suspension and to be honest, the ride is fine. Quality of interior materials is top-notch. Not the most technically savvy individual though still managed to work out the majority of the screen based functionality within a couple of hours. Bottom line is that this is well built, stylish SUV that provides an amazing level of comfort combined with a strong sense of safety due to the numerous features that you would expect from a Volvo. In addition, with the rear seats down there is a serious amount of storage capacity, though should you be looking for a seven seater, the XC90 can accommodate without individuals having dislocate limbs to fit in the back seats.
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Worst car of my life
This has been the most unreliable vehicle of my life. I have had to rebuild/ replace the following: Supercharger($2500 rebuild) engine (replace gaskets) for using oil @70,000 miles(5k covered), turbo charge went requiring exhaust system and turbocharger repair (5k repair), batteriesX1, brakes west fast as they are undersized. This vehicle is a lemon. My used Dodge K car in college was much more reliable. Beautiful car when it works and not bankrupting me.
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Mixed feeling after nearly a year of ownership
My wife and I purchased the car last year after narrowing down the choices to this and an MB GL350 diesel. I preferred the Benz, but this car was for my wife and she liked it better. Between the two it is the better overall value option. Ours has every major option except the trailer hitch and HUD. Overall, it's been a good car, but there are some nagging design faults that really detract from it. First up is the HUD. I'm 6' 2", and it was not possible to adjust the system to permit me to see it clearly; the top edge was always cut off, hence one of the reasons we didn't get that option. Next are the seats. They are the most uncomfortable seats I have ever had to suffer through. After nearly a year of driving it I still can't adjust them to a comfortable position. The seat bottoms literally pinch my butt on the driver's side. On the passenger side my tail bone sits directly on the seam for the extendable thigh support. The lumbar support in the seat back can't be set in a position that works for me for long periods. The seats in our car are the 'contour' models (I think); maybe the 'comfort' seats don't have these issues. For me, the 2nd row seats are far more comfortable. My wife is 5' 3" and she doesn't have any issues with the seats. My recollection is the Swedes are pretty tall, so why can't they make a seat that fits a tall person? The next item is the cruise control. The controls are backwards in that a single button press adjust the speed up (or down) by 5 mph, while press and hold adjusts by 1 mph. These actions should be reversed. The infotainment/electronic systems occasionally glitch, though software updates seem to have generally improved their operation. The most serious glitch, experienced by me and my wife separately, has been the emergency braking warning going off for no reason, accompanied by the automatic emergency braking. This occurred to each of us on the highway. Fortunately, traffic was light during both instances, and the action was momentary. Fuel economy is, frankly, lousy considering the engine size. We're averaging around 21-22 mpg in mixed driving. The best we've managed was about 25 mpg on a 450-miles trip. Our Odyssey's engine is nearly twice the size and that car gets nearly 30 mpg on the highway. And, it's a larger car (and weighs the same). Compounding the low fuel economy is the ridiculously small fuel tank. 18.5 gallons? Seriously? It should be at least 20, preferably more given the lousy economy. Volvo really missed an opportunity by not offering a V6, or bringing the diesel to the U.S. On the plus side, the infotainment system is easy to use. The ride with the air suspension is sublime. It feels like a tank. Fit and finish, and materials are first rate and every bit on par (or better) than the Germans. The biggest plus in my book, though, is that my wife absolutely loves the car, so it's a keeper. Update - Mar-19 We're nearly three years into the car now and for the most part it's been good. Service, though, is obscenely expensive. We just had the 40k service done and it totaled $1700, which included new front brakes to the tune of $700. The rear brakes were replaced at 30k miles and cost about the same. Parts alone were $500, which is absurd. The light gray leather interior is impossible to keep clean; just looking at it gets it dirty. The seats continue to be terribly uncomfortable for me. Interestingly, we were given a loaner that had the standard "comfort" seats and they were far better than those in our car, so it clearly is the poorly designed "contour" (who's body, because it certainly isn't mine?) seat that is the problem. We have had a few pretty serious failures that were, fortunately, covered under warranty. First was the pump for the air suspension. It seized and left the suspension in park mode (a low-rider XC90 is not a comfortable ride!). Replacement of that unit would have been around $1500 if we'd had to pay for it. Both front struts were replaced for low speed popping. This was apparently a known issue with Volvo as there was a service campaign for it. Most recently was the dashboard. Ours is covered with leather and it start curling around the defroster vents. That resulted in a new one. Software updates continue to improve some of the quirkiness in the electronics, so that's a plus. Overall, I continue to had mixed feelings about the car, but my wife still loves it, so we soldier on.
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