Used 2022 Rivian R1T Consumer Reviews
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ZERO customer support!
Remon, 08/31/2023
2022 Rivian R1T Adventure 4dr Crew Cab AWD SB (electric DD)
16 of 16 people found this review helpful
Customer support is not defined in Rivian's dictionary! I had a dead 12v battery and I called to get it replaced and they told me their first available date to send someone is 3 WEEKS out! Every time you call their support, it's hours of wait! Their chat is a joke! any time of the day or night when you open the chat, your number 30-40 is in line with hours of estimated wait!! Worst customer experience I've ever had!
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Amazing Ride and Handling
The Mighty Quinn, 07/24/2022
updated 10/20/2022
2022 Rivian R1T Adventure 4dr Crew Cab AWD SB (electric DD)
18 of 20 people found this review helpful
I am a month in on ownership, and it has been a great experience, with the overall quality as well as the excellent performance. Well worth my three-year wait! Extremely quiet on the highway, but has tons of power for acceleration. Corners amazingly well considering it is a pick up truck. I cannot think of a better vehicle, considering its versatility and power. UPDATE: Four months into ownership, and I am very glad I placed a preorder in 2019 for this amazing vehicle! It has exceeded my expectations in its speed, handling, ride comfort, and practicality. It is not perfect; as others have written, the lack of phone interface is unfortunate and my electric tonneau bed cover is glitchy (they told me a fix is being worked on so they were up front about that), but I am pleased with the other features. No issues with fit and finish. The storage in the front trunk and gear tunnel are great. The seats are very comfortable, and I have great headroom and leg room (needed at 6'6"). The acceleration is outstanding, and the ride level adjustment with the air suspension is a great feature. I am very glad I now have the R1T.
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Horrible service ruins an otherwise stellar vehicl
Nick, 03/18/2023
2022 Rivian R1T Adventure 4dr Crew Cab AWD SB (electric DD)
32 of 37 people found this review helpful
Like many (I assume), I bought the Rivian wall charger with my R1T. I had it installed on its own 60 amp breaker within a 200 amp panel. It worked nearly flawlessly for a month, occasionally losing its WiFi connection and appearing "offline." After a month, suddenly, the vehicle would charge for 15 minutes, then the charge indicator would turn red, and I'd get a charging error. I would unplug, try again, turn off the breaker to the charger, try again, etc. IT would take all day to get a small partial charge. I contacted support and spent hours rebooting the vehicle and the charger, until it completely stopped recognizing being plugged in. I had to take pictures of the plug and socket, etc. before escalating the service request. They couldn't figure out whether it was the truck or charger. Eventually I trouble shot it myself. I had no trouble using the local fast DC or level 2 chargers, my Juicebox 32 amp at my cabin, and the portable Rivian charger worked fine too. So, it was obviously the charger. I asked for service. They then insisted that I take photos of the inside of my electrical panel, zoom in on the circuit breaker, open the Rivian charger and photograph it. It worked fine for a month, then failed, but their explanation is that it's wired incorrectly? I bought a 48 amp Juicebox instead and had it installed on the same circuit. It's been working flawlessly for months and never loses its WiFi connection. I can control the schedule, it logs every charging session, appears more reliable, but cost $800. I've contacted Rivian multiple times since. They've promised to refund my Rivian charger purchase but I need to wait for an email for instructions to return it. It's been months. I get the runaround every time. They've even claimed that they accidentally "filled out the wrong form." More than a week ago, only after I threatened doing what I'm doing now (warning others of the reality of ownership) did I get a returned phone call. He was very pleasant and apologetic and assured me that he would personally follow up to be sure I got the email with return instructions, either that day or the next. Again, it never happened. It has cost me so much time to chase the promised refund and it's only $500, so I'm going to give up. I'm going to toss the charger in the dumpster because I'm sick of having it take up space in my tight garage, and I'm sick of the aggravation of repeatedly asking them to follow through. I love the truck. It's a truly awesome vehicle, despite a few bugs. I've driven it on several 700+ mile road trips. However, the support experience is horrendous when compared to traditional new vehicle ownership. I just wanted it fixed, but I had to do the legwork, the trouble shooting, and eventually buy the replacement part myself. I want to warn others so that they think carefully about the type of ownership experience they want when spending $85k on a vehicle. Just pray you don't need service after they have your money.
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Charging problems and poor self drive
Bay Area Resident , 05/25/2023
2022 Rivian R1T Adventure 4dr Crew Cab AWD SB (electric DD)
22 of 27 people found this review helpful
Rivian sold a truck advising us to never close the truck bed cover - no fix yet About 7 months later - batteries won’t charge. 350kw charger couldn’t charge truck Rivian service center is so backed up they can’t even look at it for 10 days Will be it weeks or months before we have a truck that works again? How long will fix last? Also - Rivian self drive is far worse than other manufacturers’ product. On many roads including highways with clear lane strips - driver can NOT activate self drive. Both other brands we own don’t have those problems. Will Rivian be here in five years? I wouldn’t buy again.
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Truck is great, customer service not so much
Nick King, 01/18/2023
2022 Rivian R1T Adventure 4dr Crew Cab AWD SB (electric DD)
18 of 23 people found this review helpful
I love the truck, R1T, not crazy about Alexa/Amazon features which are required for use, but beyond that it is really fun to drive. Customer service not great - 5 months after delivery and they can't seem to get me my plates so I am driving with expired tags and no one at Rivian seems to be making it a prioirty.
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