Used 2020 Ram 3500 Consumer Reviews
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We have a limited number of reviews for the 2020 3500, so we've included reviews for other years of the 3500 since its last redesign.
This truck is not heavy duty. Worst truck owned
Tony B, 11/21/2023
2020 Ram 3500 Limited 4dr Crew Cab SB (6.4L 8cyl 8A)
6 of 6 people found this review helpful
I purchased my 2020 Ram 3500 Limited in 2021 with 24K miles on it. The first issues that reared their ugly head was front end issues causing me to wear tires quickly. By 48K miles i was on my second set of tires! Then we had a recall on the wheel studs which was scary considering that this truck is used in a commercial capacity. Right behind that, we had an issue with the transmission dipstick falling out of the tube and transmission fluid loss, to which Rams solution was to use a new dipstick with a locking mechanism to prevent the dipstick from falling out. The problem was that the dip stick was too short, therefore one would not be able to check the fluid level of their transmission. Shortly after the transmission dipstick debacle, the DEF system failed at 95K miles. I called the dealer to inquire about rectifying it, and other than the $4500 cost to fix, the part was on back order with no estimated timeframe. Considering that I was in Florida at the time in a commercial capacity, (i reside in Texas) I ended up deleting the system since that was the only way to get me back on the road in a timely manner. Then at 130K miles, my fuel pump and transmission both went out. The pump was covered under recall, but the transmission was not. The transmission was replaced for $6500 and then one week later it failed again, leaving me stranded. It was fixed again along with the fuel pump only for the engine to now fail at 212K miles spewing oil on the road and God knows where else. The engine failed in Colorado leaving me stranded for hours, scrambling to find a tow truck and eventually a rental so that I can get back home. This vehicle was meticulously maintained by the dealer and by myself, and based on Rams claims, this is a heavy duty truck yet it behaves as if its a POS. I am not sure why the engine failed as no indicators came on in the dash and the oil level along with everything else was good at Pre Trip Inspection, but the dealer in Pueblo Colorado is sure taking their time to advise me. Ram corporate has been non responsive. For the cost of these vehicles at $80K+, one would expect more longevity, better parts and overall excellent customer service. These issues have managed to erode my confidence in the Mopar brand, therefore, I will never purchase another Mopar branded product. Please note that these are only the major issues that impacted my business. We wont get into the rattling headliner, the tailgate latch malfunctions, Uconnect system issues, failing headlights and oil burning issues. My turck was equipped with the Cummins diesel and 68RFE transmission.
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Horrible Work truck
Chris Adams, 06/01/2021
2019 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
13 of 15 people found this review helpful
I have a 2019 ram tradesman 3500. 32k miles on a cummins turbo diesel with connecting rod and connecting rod bearing failure on piston 5. They are not covering under warranty even though the exact same motor (only difference is the HO turbo) has been recalled for connecting rod failure. I will never purchase a work truck from RAM or Dodge again. Chevy takes care of their customers.
2020 Ram 3500 for sale near you
3 of 15 listings
- Tradesman Regular CabMSRP: $30,99996 mi away
- Tradesman Regular CabMSRP: $35,900126 mi away
- Tradesman Diesel Crew CabMSRP: $36,524In-stock online
See all 15 listings
Brand New 2020 Ram 3500 Laramie Longhorn
C.M., 07/13/2021
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
Was super excited to by this truck in December of 2020!! Had all the bells and whistles! In February, I started taking it around the country for work. The first issue was the power steering going out. It took Dodge several weeks to get the part delivered to where I was. Then a month or so later, I was crossing over Mt. Hood and when I got to the bottom of the mountain, the transfer case decided not to work anymore. We used Onstar and they had to tow my truck to the nearest dealership and my 40ft trailer to the nearest truck stop. Once they confirmed that I was in fact the transfer case, I was informed that it would take 2 weeks for the part to come in. On top of the 2 weeks, the rep for FCA wasn't very transparent about everything and lacked in communication skills. Two weeks turned into 4 weeks. For 4 weeks I was stranded in Oregon, not able to work. For 4 weeks I had to stay in a hotel. There was nothing FCA ( warranty) could do until the part came in and the "file was closed". Luckily I was prepared for such a large inconvenience. I was reimbursed for hotel stay and they paid for the rental. But there was no replacing my income for 4 weeks....... and these last few days, I've gotten the coolant low light on the dash. I kept having to top off the coolant level only to have it start overheating. Brought it to the dealership. They said it was "just ta bad coolant cap". Charged me a $140.00 diagnostic fee only to leave and drive a few miles for the coolant light to come back on.... So, of course, I turned right around to take it back. I'm just disappointed because I speak so highly of the truck and this brand.The first truck I purchased a few years ago was a 2014 Ram 3500 Laramie and had a bad experience with it. Whatever you do, don't let the pretty interior or all the features distract you. I'm not buying anymore Ram vehicles. These trucks aren't consistent! My business solely depends on the condition of my truck and I'm tired of loosing money
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Lots of improvement as well as quality issues
Todd Heading, 05/20/2019
2019 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
25 of 34 people found this review helpful
New 2019 Ram 3500 Laramie has a lot of improvements comparing to my 2017 Ram 3500 Laramie. However, it came with a lot of quality/technical issues. My truck has 700 (seven hundred) miles on odometer, out of first two weeks of ownership I was deriving vehicle one week, another week it's in service. *** Previously owned 2017 Ram 3500 Laramie 4x4 with Cummins Diesel, heavy-duty transmission and dual rear wheels, I've learned a few lessons and ordered this 2019 Ram 3500 Laramie in configuration, optimal for my task (10% recreational towing, 90% commute). By eliminating a few options that I almost never used previously, I have saved almost ~20k on purchase price. I decided to go with gasoline HEMI engine, no 4x4 and standard transmission with 2019 Ram 3500. *** The first catch was with specifications: Ram advertises ~150–200 lbs more in both payload and towing capacity in their marketing materials that actual vehicle was built and delivered (they explained it as those measurements were done for Tradesman trim and not applicable to higher trims like my Laramie). *** After delivery immediately second issue was realized – I was reinstalling fifth-wheel PullRite sliding hitch from my 2017 Ram 3500 and have found that my brand new 2019 Ram 3500 has distance between fifth-wheel prep sockets 3 mm longer on passenger side than on driver side. Fortunately, ISR frame by PullRite could accommodate this but on the length limit. *** Another surprise I have got after a few hundred miles – fueling truck was taking almost 40 minutes as nozzle was clicking back every quarter gallon. Dealership, after inspection, stated that "fuel line was crossed during manufacturing process" and still waiting for required parts for warranty replacement. *** Interior is definitely updated and feels much more luxury. I don't recommend going with their 12" screen as it's still driven by relatively old software, slow and buggy. Another catch – if you order Group 2 option you will have wireless charging for your smartphone, but will still need to connect device with original cable to use Apple Car Play (i.e. Google Maps). *** Comparing 2017 and 2019, I don't see too many visible exterior improvements (i.e. panoramic sunroof is available only on 2019 Ram 1500), the best difference for me so far – front LED lights, makes a huge difference driving at night. *** HEMI pulls my 16.5k lbs trailer very nice, I can't tell the difference in towing between my 2017 Ram with Diesel / AISIN and 2019 Ram HEMI. I didn't drive in mountains yet, but don't think gasoline engine doesn't have exhaust brake, it actually doesn't need it. For engine braking purposes you downshift from steering wheel with 2019 Ram 3500 HEMI. *** Overall, great improvements, but looks like Quality Control needs to be greatly improved at Ram factory.
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RAM beats them all!!!
First time Rammer , 06/10/2022
2020 Ram 3500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
Let me get started by saying my 2020 Ram 3500 SRW HO pulls like a dream and handles like an HD truck should. Please note this is a Tradesman but came with all the bells and whistles, such as 360 camera, blind side, LEF lights, spray in bed liner, 5th wheel prep, etc. The list goes on. No truck is perfect and these companies need to make money too, but RAM made things right by recalling the dreaded CP4. That in itself should make RAM owners proud. Should the CP4 been used in the first place, NO, but RAM took it on the chin and is replacing mine free of charge. The chitter chatter on these sites are always negative, and yes, there are instances of lemons, happens with all brands. I don’t depend on my truck for income and feel for the guys that do when issues arise, but from a truck perspective, my RAM gives me all that I need and more. Couldn’t be happier with my purchase and the real review will be in 10-15 years, hopefully. As of today, I would recommend this truck as well as the RAM brand to anyone.
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