Disappointed long time Dodge/Ram owner.
Steven, 09/14/2018
Laramie 4dr Crew Cab 5.6 ft SB (5.7L 8cyl 8A)
343 of 362 people found this review helpful
I have had several versions of the Dodge ram 1500 since it was redesigned in 2009. They have all performed very well with high-quality interiors and technology. I was very excited when I bought my 2019 Ram Laramie this past July. Within two weeks of ownership, the phone system stopped functioning properly and the audio quality sounded as though only one speaker was working. I have the Harman Kardon Soundsystem which is wonderful. But in order to get the phone sound quality back to all speakers, you have to turn off the surroundsound manually for each call. That was the fix that Chrysler has so far. The new heavy duty brakes are squeaking like crazy. The incredibly smooth ZF transmission has intermittent clunking when down shifting when coming to a stop. The air conditioning is not as cold as my previous Ram 1500. The final straw which prompted me to write this review, was when the truck stalled at a light yesterday. The truck is so quiet on the inside that I didn’t even know it stalled until all the alarms went off telling me to put the truck into park and restart it. When trying to contact Chrysler Corporation, I get an overseas call center with an agent but most likely has no idea what a truck is. The Chrysler dealership in Palm Springs, CA has been very helpful but they are baffled at the truck’s issues and their arms are tied waiting for Chrysler to get the bugs worked out. If I had known I was going to have all these troubles I would have kept my old truck. I believe Chrysler released this truck too early without properly testing all if it’s systems. I will open an official complaint with Chrysler and will start the Lemon Law procedure If it’s not repaired within the legal amount of time it takes Chrysler to repair it. It takes a long time but the law does work ( used it with a defective Ford product years ago). I will say, the truck is very quiet and very roomy. The interior is incredibly comfortable compared to my previous truck. The ride quality is the best. That said, the technical issues outweigh the comfort. I would recommend not buying one of these trucks until after the bugs are worked out. Maybe a 2021 model.
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Official Lemon by law and RAM says too bad!
Brian Tepesch, 07/29/2019
Limited 4dr Crew Cab 6.3 ft SB (5.7L 8cyl 8A)
206 of 217 people found this review helpful
I had to take my brand new 2019 new style RAM 1500 into the shop 5 times within the first 2 months and 1500 miles due to the check engine light randomly coming on. They replaced many components including the entire engine. I was without the truck for over 30 days, so by law it is a lemon. I just want a replacement as this truck that has had a lot of work done to it is not, and never was, the truck I was sold. Best part, RAM says too bad, and for confidential reasons they will not replace it. Confidential... as in the loyalty of the company doesn't match the loyalty of this 3rd generation RAM owner who has owned numerous RAMs including this 3rd in a row new purchase??? Loyalty only lives on the consumer side these days, and RAM proved it with how they have responded to this situation.
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Vehicle Problems and terrible customer support
Ryan , 08/28/2019
Limited 4dr Crew Cab 6.3 ft SB (5.7L 8cyl 8A)
25 of 25 people found this review helpful
I purchased a 2019 Ram 1500 Limited and started experiencing problems with the touch screen technology within the first week of ownership. That was the first of many problems I had over the course of a year including the side view mirrors not tilting, windows randomly rolling down, side steps deploying at random times, squeaks etc. etc., ultimately resulting in a case filed with FCA. That was over a month ago and still no resolution. One of the reasons I was told that things were taking so long was that the Area Manager was on vacation!!! To sum it up- Ram quality is terrible and FCA could care less about their customer.
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Nice truck but questionable reliability
SY, 03/21/2019
Limited 4dr Crew Cab 6.3 ft SB (5.7L 8cyl 8A)
170 of 180 people found this review helpful
I really liked the truck, took a test drive and had to have the truck. Lot’s of great technology, 12” infotainment screen, unbelievable comfort and the 4 corner air suspension gives it an extremely smooth ride. I’ve owned the truck just under a month and it has 568 miles. I was headed to work early one morning and the truck lost power. It coasted to a stop and once it stopped wouldn’t move again. Called Chrysler’s roadside assistance and had to wait over 3 hours for the tow truck to arrive. After sitting at the dealership for 3 days, I finally got a call letting me know the transmission failed. The dealer is unsure about when they will receive the transmission but said hopefully it won’t take more than a week or two to get the truck back. Really like the truck but I’m so disappointed about the transmission failure and am concerned I made a mistake with this truck purchase.
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The perfect truck, except for poor reliability
Chris Thomas, 12/25/2018
Laramie 4dr Quad Cab 4WD SB (5.7L 8cyl 8A)
177 of 189 people found this review helpful
Wow. Beautiful truck. And there’s a great chance you’ll have to appreciate it from afar because it will spend lots of time at the dealership service center. Look, I spent a lot of time researching this truck. I read the Internet forums and I spoke with a couple friends who are mechanics at FCA brand dealerships. Everything suggested this is an awesome truck with more than its share of first year problems that need to be worked out. I discounted all of that, and assumed it is those who have the rare problem truck who complain loudest on line. Not so. I’ve had my Laramie for 4 months now, and it’s spent about 3 of them in for repairs. The sunroof leaked and caused mold in the cab. The eTorque engine battery failed and there was a multi week wait for replacement parts. The eTorque engine gets worse mileage in city or on highway driving than the non eTorque V8 Hemi. The tow mirrors get stuck facing down when you go from R to D. Random pieces of trim seem to have issues staying attached to the truck at highway speeds. The brakes make all sorts of noise they can’t fix. I’ve learned from making small talk at the dealership waiting area many many owners are having problems. Maybe not all of them, but you will live with a chronic state of anxiety about what will fail next on the 2019s. My advice is to stay away until the 2020s come out and have a time to prove whether Chrysler has their act together on quality and reliability or not.
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Don’t get the etorque!!!
Chris, 10/20/2018
Limited 4dr Crew Cab 5.6 ft SB (5.7L 8cyl 8A)
220 of 236 people found this review helpful
Check the forums, I should have. The etorque system fails really quickly. Parts are not available on any kind of reasonable time frame. Dealership can only say “it comes from a vendor so we don’t know”. Many people reporting this issue at less than 2k miles. I have no idea when mine will be fixed, and there is no way for the dealership to find out. 🤨. I love the ram but am very unhappy with this one.
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Don't Get Sucked in by the Looks and Comfort
Jeff, 05/03/2019
Limited 4dr Crew Cab 6.3 ft SB (5.7L 8cyl 8A)
156 of 167 people found this review helpful
I can't in good conscience give this truck more than three stars due to reliability issues. Let me explain. The all new 2019 Ram 1500 is beautifully designed and engineered as long as you are wanting to spend $58,000 on a piece of yard art. I hope that you enjoy spending a lot of time at your local dealership where you purchased it because it will either be sitting in your yard or at the dealership. I purchased mine on 1/18/19 which was the day the problems began. I noticed a damaged trim piece and I called it to the salespersons attention who in turn got the body shop manager involved. They said they would take care of the issue. When we went to sign the papers no we owe for the trim piece. Oh yeah, I forgot about that, after reminding them the paperwork was filled out. Well, it only took 3 times of ordering the part and trips to the dealer to get the proper piece put on. No big deal, its installed. The real problems started six days after I purchased the truck. Here comes the first recall in the mail. This one has to do with an intermittent steering failure due to a faulty ground connection. No parts in stock. Have to order it. Parts comes in, I have to take it back to have the work performed. Then almost 30 days later here comes the second recall notice in the mail. This one was for the brake pedal that could possibly fall off if you use the adjustable pedals. Again, no parts in stock. Have to order and be put on a waiting list. After several calls to FCA, and being hung up on one of those times, I was told that the repair parts were being issued to dealers in limited quantities. Can’t slow down production to take care of current customer issues, now can we? FCA advised me in the meantime, just don’t use the adjustable pedals. Of course, I already had, and the vehicle will be safe to drive. I don’t know about you but I’m not willing to risk driving a vehicle that the brake pedal could possibly fall off of because a customer service rep from FCA tells me it’s safe. I still haven’t been able to figure out how intermittent steering loss and the possibly of your brake pedal falling off is safe but I digress. FCA did give me four free oil changes for my trouble. SCORE!!! Then the front brakes would squeal terribly during stopping. Apparently, this is a known issue as there is a service bulletin on the condition. The solution, replace both front brake calipers and pads. That’s right, all new front brakes. Mind you there are only 2300 miles on the truck. Most of which was going to and from the dealer. The other issue is the speed adjustable volume can barely be heard at all. Why is the volume adjustment inadequate you ask? The reason the service advisor gave me was because the active noise control module is interfering with the speed adjustable volume. FCA has designed two systems that interfere with each other and installed them on a vehicle. The current solution to this? Use the steering wheel controls to adjust the volume. Service said they tested other 2019 Ram’s on the lot and they all display the same condition so it’s not really a problem. By that logic if every engine explodes at 5000 miles then it’s not really a problem because hey, they all do it. I spent an extra $4,595.00 for the level 2 equipment group and another $1,095.00 for the 12-inch display and this is the answer I get. Completely unacceptable. I have been buying Dodge Ram’s since 2001, which is still on the road, and this by far is the worst Ram I have ever purchased. Three months in with these many issues I don’t want to think of what is next. If you are in need of a new truck now, stay as far away from the Ram as possible. I should have gone with my gut feeling and spent the extra money and bought the Ford. Save yourself a lot of time and trouble and buy something else. Time to see if I can get FCA to hang up on me again.
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2019 Ram Rear Bed Defect
No more Rams, 07/03/2019
Big Horn/Lone Star 4dr Quad Cab SB (3.6L 6cyl 8A)
67 of 71 people found this review helpful
Beware the Ram and its rear bed assembly! My daughter's truck has a gap where two bed seems are supposed to join. She didn't notice it until several days post purchase. She informed the dealer and Fiat. Fiat will not replace the bed! The dealer would like to see it replaced but does not want to bare the cost. The dealer inventoried the lot and stated 40% of the Rams have the same defect! After several months of stalling and just wearing down my daughter, she agreed to basically a bubble gum and duct tape fix. She needed the truck returned to her for her business. An attorney was a thought but go expensive for what was going to be a much longer battle. This gap between the seams of the bed was wide enough to see the ground underneath! 40% are defects so beware! Bring back Chrysler to American ownership and know how please!
Transmission went after 200 miles
Dave, 01/31/2019
Tradesman 4dr Crew Cab 5.6 ft SB (3.6L 6cyl 8A)
214 of 231 people found this review helpful
Drove this truck for exactly 5 days. Transmission completely went out. Dealer told me it was a fluid leak. Drove at 2 miles after picking it back up from service and the whole thing went again. Wouldn’t come out of first gear. 212 miles on the truck total. Now I’m told transmissions are on back order and I have no date when I will get the truck back.
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Didn't Make it a Month
Tree, 03/15/2019
Limited 4dr Crew Cab 6.3 ft SB (5.7L 8cyl 8A)
143 of 154 people found this review helpful
We brought our truck on February 21, 2019. Loved the features and the color. So did our friends, family and neighbors. We did all of our upgrades (tinted windows, trifold top etc.) By March 14, 2019 less than 2k miles in we have no truck. Around March 8th we kept getting messages that certain safety features like (lane keep assist, remote engine start/stop and hybrid features etc) were either disabled or not working. These warnings all occurred through no fault of our own. I chalked it up to is was a new vehicle and just needed to work the bugs out. Then the navigation would only work offline. I figured maybe it was a video or something we could watch to show what we were doing wrong. Then today the check engine light came on. It was immediately taken to the dealership. We were only told there is a hit on it and we would need to be put in a loaner. I had not seen the reviews that stated others had gone through the same thing. The majority of the reviews stated that Rams were the best and very reliable. I ventured away from my usual Honda brand and today I regret it more than ever. I guess you get what you pay for but this was not exactly cheap. I haven't even made my first payment and already feel like I have wasted my money. I hope we do not have to wait forever for a fix or have to repeatedly return the truck to the shop. But I have to admit that only 1,400 miles in and already up for repairs does not give me much hope. Buyer Beware.
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