Used 2015 Nissan Murano Consumer Reviews
Poor dealer warranty
Intermittent entertainment failure. Videotaped failure in two occasions and took it in to shop on a third time. Shop said the failure would not be reproducable on Nissan bench so they would not warranty the part. At 36,600 miles the automatic lift gate quit working. No longer in warranty. Tow limit of 1,500 lbs makes it almost unusable as a tow vehicle.
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DON"T BUY THIS CAR
I purchased the Nissan Murano Platinum edition in March, 2014. Prior to this, I owned a 1998 Nissan Maxima, 2004 Nissan Maxima and a 2012 QX 56 Infinity. When my lease on the Infinity ended, I got the Murano in 2014. In Jan, 2016, with only 10 months of owning the car and with 10,000 miles it left me stranded on the Interstate. While driving 65 miles an hour in the center lane of the freeway the car would no longer accelerate. At first I thought I might have accidently hit the gear shift and it was in neutral. IT WASN'T. The stretch of rode where this happened was under construction and there was barely a shoulder for me to move over on. Since the car would not go into gear, I was stopped partially on the highway and partially on the small shoulder with cars traveling 65+ miles an hour. I contacted the dealership Immediately, CLEAR LAKE NISSAN and told them where I was and what happened and that I was scared I was going to be killed given where I was and that I could not move myself or the car. They sent someone to pick me up from the vehicle that I had to climb out of from the passenger side b/c I could not open the car doors. The car was towed to NISSAN and I was informed the next day that I needed a new transmission. YES A BRAND NEW CAR LESS THAN A YEAR OLD THAT I BOUGHT OFF OF THEIR SHOWROOM FLOOR NEEDED A NEW TRANSMISSION. I explained to them that this was my fourth NISSAN and that the car was clearly faulty. I have small children and thank GOD they were not in the vehicle with me when this occurred. I told them I did not want this vehicle since the car was clearly unsafe. I contacted the dealership to talk with the General Manager of CLEAR LAKE NISSAN who never returned my phone call. I filed a formal complaint with NISSAN and told them to initiate they buy back program or do whatever they had to do I did not want the car any longer. They contacted me after 7 days of having my car and said it was fixed to come and get it. I asked the Service Mgr did you test drive the car to ensure the transmission is working and that there are no check engine lights on etc. I was advised that no they did not. They order a transmission already put together and put it in the vehicle and that's it. So I stated it could still be faulty and they said yes. Nissan Consumer Affairs contacted me and told me they would be willing to make one payment on the vehicle but that is it. DO YOURSELF A FAVOR and AVOID THE HEADACHES - DON"T BUY NISSAN
- Performance
- SL 4dr SUVMSRP: $10,99921 mi away
- Platinum 4dr SUVMSRP: $11,496In-stock online
- SV 4dr SUVMSRP: $9,99532 mi away
Murano better than Nissan Xterra
Blind spot on passenger rear wheel well side. wise smart looking car with excellent acceleration and traction. Sweet ride and comfortable interior. Instrumentation is easy and user friendly. Navigation GPS the easiest to use, I have ever seen. Good looking car with great torque and horsepower. Price is comfortable and affordable. Great MPG
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Beware of Pearl White Paint it is Defective!
The Pearl White front and rear panels plus rear view mirror covers are made of plastic and the colors do not match the metal. This happens on all pearl white Nissans. Nissan corp. agrees that the plastic panel colors do not match the metal, but that this is a normal defect. Thus, because they feel the paint mismatch is normal, their policy is to not cover the problem even if under warranty. What is worse is that with age these panels will fade/yellow more every year. My Nissan dealer stated they would not repaint as it is difficult to match the 3 coat pearl white paint on plastic and, even if painted, the yellow will return. Check it out at your local dealer, walk around and count the number of pearl white cars at $40,000 with yellow plastic panels front and rear.
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Best luxury Murano that I've ever owned.
I have a 2016 Murano Platinum V6 engine I love my Murano, I had a Jeep which I was glad to trade in. I love the V6 and all the extras like the cameras. The one thing I wish they would fixed is sometimes the bluetooth doesn't always work, when you are on a call and what to get out and then you get back in it will tell you your phone is in use when you're off your call, and you can't connect.
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