2011 Mitsubishi Outlander Sport: Radio Design Flaw
October 06, 2011
This is what the screen in our 2011 Mitsubishi Outlander Sport becomes when the satellite radio expires. It is a useless, frozen readout that makes life extremely difficult were you interested in renewing the subscription. We figured it out eventually, but it wasn't easy...
In order to activate Sirius radio the rule is "tune to channel 184" and give the radio a few minutes to populate each station. That is not possible in the Outlander being that the channel controls stop working the moment your plan expires. We purchased a renewal plan and sent out the signal online just like we've done a thousand times before. But it didn't work this time.
We had to call Sirius, wait 20 minutes on hold, then identify ourselves via 50 different personal criteria before our conversation with a real person began. The operator was patient and courteous (we have to give them credit) while she ran through the troubleshooting list with us. A combination of turning off the car and restarting it ultimately solved the issue. Now we are up and running with all channels.
Other styles of radio allow you to access channel 1 (for XM) and 184 (for Sirius) even when the subscription is expired. The Mitsubishi didn't allow this, and instead left us with a waste of time. It wasn't the end of the world. But it shouldn't have to be this difficult.
Mike Schmidt, Vehicle Testing Manager @ 14,615 miles